Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Red screen crash, new system, windows 10


  • Please log in to reply
11 replies to this topic

#1 Cywox

Cywox

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:01:52 AM

Posted 16 October 2015 - 11:28 AM

OS - Windows 10 Pro
· 64 bit
· What was original installed OS on system? I had 8.1 Pro installed and then i've upgraded to windows 10 by not keeping any of the windows 8.1 files.
· The system is retail. It was OEM as Vista on hp laptop before but purchased upgrade to 8.1 Pro for 30 dollars. The laptop died and i've transfered OS to the this new system.
· Computer is 10 days old.

· Age of OS installation - have you re-installed the OS? 3 days.

· CPU i5 6600k overclocked to 4.5 Ghz at 1.335 Volts. No blue screens, stable and cooled under 70 Celzius at all times.
· Video Card Gigabyte R9 390 G1 Gaming - not overclocked with latest Beta AMD drivers.
· MotherBoard - Asus Z170 Pro Gaming
· Power Supply - Corsair TX750W, an old PSU but quality and is compatible with Haswell and Skylake.

- Samsung 850 EVO 250 GB - system installed

- memory G.skill Ripjaws V DDR4 2 x 4 GB at 2666 Mhz - overclocked using XMP 2.0 profile

All components have up to date drivers for windows 10 64-bit.

 

There were actually several problems which i hope are not bind to this red screen i have gotten today.

10 days ago i've installed windows 8.1 and everything went smoothly. First problem was computer not properly turning off (all fans and LED lights on Motherboard, GPU, fans were still running). I've started troubleshooting myself. Computer turned off with holding power off button for 5 sec normally. Then i have turned PSU off manualy with button at the back of the computer case. Clicked power ON button to make sure all electricity went out. Strangely every 1 min motherboard LEDs blinked a little with a silent clicky sound. The problem was solved when i have replaced somehow defective power strip (with surge protection) which was causing this problem. I have a new power strip now and this problem stopped.

I have also formatted my SSD completely and installed windows 8.1 again then followed by upgrade to windows 10 by not keeping any files of previous OS. Since then the computer is turning off normally without a problem. The only problem is when i am playing Witcher 3 it sometimes crashes (black screens) and closes randomly. Otherwise it is working normally.

 

The reason i made thise post was a complete blank red screen  with locked sound, which happened today while playing original Fifa 15. All i could do was reset the computer. The Graphic card did not overheat, nor did the processor. I have never faced a red screen before so i am asking you kindly if you could help me diagnose and hopefully solve my problem.

 

I have followed the instructions for posting BSOD problems and attached both files.

I have also debugged Minidump file (the only one i have found) with WinDbg x64. I have attached the results as a .txt file.

 

EDIT: Ran memtest86 for 2 passes (over 2 hours), 0 errors were given.
 

Thank you for your time.

Attached Files


Edited by Cywox, 16 October 2015 - 06:03 PM.


BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:08:52 PM

Posted 17 October 2015 - 06:06 AM

FYI - the only sure way to tell if the overclock is to blame or not is to temporarily remove the overclock.
If the problem does not return, then it's likely that the overclock was to blame.

Feel free to resume the overclock after testing.

The overclock can stress system components that aren't stressed by any of the various stress tests out there - so it's possible to have problems with an overclock even if it passes all of the stress tests.

 

Perfmon report shows performance problems (despite the overclock).  But the memory dump doesn't show an overclock - do you have any idea why this is?

Most commonly this is due to BIOS/UEFI issues.  Please update to the latest available version for your system.

Interestingly, your v.0803 BIOS/UEFI dates from 24. 09. 2015 - so we have to wonder if the BIOS/UEFI is to blame.  Please check to see if a later version is available.

 

The sole memory dump is a STOP 0xD1 blaming ntkrnlmp.exe.  This is the kernel (core) of the OS.  A problem with this is unlikely as you'd be experiencing many more problems other than the occasional BSOD if that was teh case.  As such, please run Driver Verifier according to these directions:  http://www.carrona.org/verifier.html

 

The system (from the WER section of MSINFO32) has many more Live Kernel Events than BSOD's.

Please do the following:

- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html
I like this program as it monitors maximum temps also.  It looks like this is already installed on your system.

 

Many, many STOP 0x117 and 0x141 errors in the WER section of MSINFO32.  These are video driver errors that don't usually show as BSOD's.

Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Again, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html
 

Finally, please note that nearly all of the drivers (listed below) date from before the release of W10 (31 July 2015).

It would be advisable to check and see if the programs associated with these drivers are compatible w/W10.

 

Analysis:
The following is for informational purposes only.
**************************Fri Oct 16 10:51:40.681 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101615-4546-01.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.16545.amd64fre.th1.150930-1750
System Uptime:0 days 14:04:46.350
Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+248 )
BugCheck D1, {0, d, 8, 0}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 000000000000000d, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000000, address which referenced memory
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: AV_CODE_AV_NULL_IP_nt!KiPageFault

CPUID:        "Intel® Core™ i5-6600K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504
  BIOS Version                  0803
  BIOS Release Date             09/24/2015
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             Z170 PRO GAMING
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Fri Oct 16 10:51:40.681 2015 (UTC - 4:00)**************************
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
cpuz138_x64.sys             Thu Feb 26 02:04:34 2015 (54EEC582)
NNSNAHSL.sys                Fri Apr 24 10:26:06 2015 (553A527E)
PSKMAD.sys                  Fri May 22 04:31:12 2015 (555EE950)
iaStorA.sys                 Wed Jun  3 05:38:57 2015 (556ECB31)
e1d65x64.sys                Thu Jun 18 12:37:56 2015 (5582F3E4)
RTKVHD64.sys                Tue Jun 23 07:26:04 2015 (5589424C)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
AtihdWT6.sys                Tue Jul  7 21:28:10 2015 (559C7CAA)
NNSALPC.sys                 Thu Jul  9 09:19:47 2015 (559E74F3)
NNSPICC.sys                 Thu Jul  9 09:21:50 2015 (559E756E)
NNSTLSC.sys                 Thu Jul  9 09:23:27 2015 (559E75CF)
NNSSTRM.sys                 Thu Jul  9 09:26:28 2015 (559E7684)
NNSHTTP.sys                 Thu Jul  9 10:21:57 2015 (559E8385)
NNSHTTPS.sys                Thu Jul  9 10:26:59 2015 (559E84B3)
NNSPOP3.sys                 Thu Jul  9 10:32:27 2015 (559E85FB)
NNSSMTP.sys                 Thu Jul  9 10:41:06 2015 (559E8802)
NNSIDS.sys                  Thu Jul  9 10:45:31 2015 (559E890B)
NNSPROT.sys                 Thu Jul  9 10:50:45 2015 (559E8A45)
NNSPIHSW.sys                Thu Jul  9 10:53:13 2015 (559E8AD9)
NNSPRV.sys                  Thu Jul  9 10:55:21 2015 (559E8B59)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
PSINKNC.sys                 Thu Jul 16 13:53:45 2015 (55A7EFA9)
PSINAflt.sys                Thu Jul 16 14:02:32 2015 (55A7F1B8)
PSINFile.sys                Thu Jul 16 14:09:31 2015 (55A7F35B)
PSINReg.sys                 Thu Jul 16 14:14:15 2015 (55A7F477)
PSINProc.sys                Thu Jul 16 14:21:52 2015 (55A7F640)
PSINProt.sys                Thu Jul 16 14:31:25 2015 (55A7F87D)
atikmpag.sys                Mon Oct 12 13:16:53 2015 (561BEB05)
amdacpksd.sys               Mon Oct 12 13:26:47 2015 (561BED57)
atikmdag.sys                Mon Oct 12 13:41:27 2015 (561BF0C7)
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=cpuz138_x64.sys
http://www.carrona.org/drivers/driver.php?id=NNSNAHSL.sys
http://www.carrona.org/drivers/driver.php?id=PSKMAD.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
e1d65x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=NNSALPC.sys
http://www.carrona.org/drivers/driver.php?id=NNSPICC.sys
http://www.carrona.org/drivers/driver.php?id=NNSTLSC.sys
http://www.carrona.org/drivers/driver.php?id=NNSSTRM.sys
http://www.carrona.org/drivers/driver.php?id=NNSHTTP.sys
http://www.carrona.org/drivers/driver.php?id=NNSHTTPS.sys
http://www.carrona.org/drivers/driver.php?id=NNSPOP3.sys
http://www.carrona.org/drivers/driver.php?id=NNSSMTP.sys
http://www.carrona.org/drivers/driver.php?id=NNSIDS.sys
http://www.carrona.org/drivers/driver.php?id=NNSPROT.sys
http://www.carrona.org/drivers/driver.php?id=NNSPIHSW.sys
http://www.carrona.org/drivers/driver.php?id=NNSPRV.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=PSINKNC.sys
http://www.carrona.org/drivers/driver.php?id=PSINAflt.sys
http://www.carrona.org/drivers/driver.php?id=PSINFile.sys
http://www.carrona.org/drivers/driver.php?id=PSINReg.sys
http://www.carrona.org/drivers/driver.php?id=PSINProc.sys
http://www.carrona.org/drivers/driver.php?id=PSINProt.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 


Edited by usasma, 17 October 2015 - 06:09 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Cywox

Cywox
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:01:52 AM

Posted 17 October 2015 - 06:46 AM

Thank you for your response.

I have the latest BIOS installed (v 0803).
I have no clue why perfmon report shows performance problems. I have done Realbench test which scored normally for my hardware setup (if that information helps anyhow).
I would also like to know why memory dump isn't showing the overclock, what is the cause of this? I'm guessing it isn't normal?

 

I will remove overclock and run driver verifier and report back.

I have included events from event viewer as attachment.

Attached Files



#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:08:52 PM

Posted 17 October 2015 - 07:55 AM

I don't know about the perfmon report - but mine shows normal performance even when I'm having problems :(

 

As for the overclock, it's dependent upon how you're doing the overclock. 

I've not been involved in overclocking for many years, so I'm not familiar with the current state of the art (so I can't tell you exactly why).

I wouldn't worry about it for now.  I ask these questions to get an idea of how the system is running (for example, if you hadn't mentioned the overclock, I'd likely have missed the fact that you were overclocking).

 

The Admin logfile Live Kernel Events are suggestive of a hardware problem (most of them don't have any visible pattern immediately before the crash).

Those that do seem to have a pattern will usually see issues with the video card.

As such, I'd suspect a hardware problem with the video card (the hardware diagnostics may reveal this problem when they are run).

Just FYI - the hardware links were included in the STOP 0x116 troubleshooting link (the diagnostics are located at http://www.carrona.org/hwdiag.html )


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Cywox

Cywox
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:01:52 AM

Posted 17 October 2015 - 10:01 AM

Ok i have tried unistalling all AMD drivers and the error with ID 56 kept occuring in the event viewer at windows start up. I figured this must be the fault of crashes because it crashed the second after this error.
Problem still persisted on start up, so i've removed my dedicated gpu (r9 390 g1) and tried turning it on through intel hd graphics to see if there is any difference.
No problem at start up now...therefore i guess my GPU - hardware is somewhat defective??

I am gonna try putting it in another PCI-E slot on my motherboard and see if it makes any difference. Then i'll try some fresh install of drivers and if the problem persists i am sending this GPU back to the store for a replacement!

I would like to know what is your opinion on this?



#6 Cywox

Cywox
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:01:52 AM

Posted 17 October 2015 - 10:05 AM

I have rebooted again (without dedicated gpu) just in case and the ID 56 in event viewer occurred again.

I am trully in the dark now. Gonna try installing Intel hd drivers and do few reboots i guess.



#7 Cywox

Cywox
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:01:52 AM

Posted 17 October 2015 - 10:33 AM

Installed intel hd drivers from Motherboard's website and still the same error ID 56.

I have found several posts about this problem on a z170 chipset also with crashes and instability. Maybe my computer's hardware is fine after all?

Links about this problem:

http://linustechtips.com/main/topic/460787-maximus-viii-hero-freezeing-acpi-error/

http://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/windows-10-event-id-56/aed11fed-4475-4a9a-ad87-4320200dc160?page=4&tab=question&status=AllReplies&status=AllReplies#tabs

http://vip.asus.com/forum/view.aspx?SLanguage=en-us&id=20151012231443891&board_id=1&model=Z170-A&page=1&count=11

https://rog.asus.com/forum/showthread.php?77522-Maximus-VIII-Hero-Freezeing-%28ACPI-error-%29&p=544243&viewfull=1#post544243


Edited by Cywox, 17 October 2015 - 10:33 AM.


#8 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:08:52 PM

Posted 17 October 2015 - 04:48 PM

I'd suggest posting over in the Internal hardware forums for some more expert advice about hardware problems:  http://www.bleepingcomputer.com/forums/f/7/internal-hardware/


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Cywox

Cywox
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:01:52 AM

Posted 03 November 2015 - 04:26 AM

New update came out for BIOS and i've updated it. Computer bluescreened at boot to windows which never happened before with the same Overclock on CPU /RAM.
I have restarted the computer without any overclock on the new BIOS and it booted up fine.
The new BIOS should improve stability but it doesn't seem to be the case?

I have attached the .txt file of minidump which was analyzed by WinDbg(x64).

I would appreciate any help on what exactly seems to be the problem.

 

And Event ID 56 is gone, at least after few restarts it didn't occur =), hopefully the new BIOS fixed it.

Attached Files


Edited by Cywox, 03 November 2015 - 04:54 AM.


#10 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:08:52 PM

Posted 03 November 2015 - 04:41 PM

From the limited information that you provided, this is an error where the function was denied access to ntkrnlmp.exe, the kernel (core) of the operating system.

There's not much else in this upload.  If you'd like some more info, please zip up and upload the contents of C:\Windows\Minidump

If you have trouble zipping it, copy it to your Desktop and zip it up there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 Cywox

Cywox
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:01:52 AM

Posted 04 November 2015 - 01:56 AM

I have sorted it out now, the new bios required slightly different configuration for voltage for CPU. Same voltage at the end.

But i do have a problem with controller for realtek audio drivers not starting up on boot since the new BIOS, this problem has happened before when i was on windows 8.1 pro, but never on windows 10, but i can live with that to be honest.

Thank you for everything!



#12 Cywox

Cywox
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:01:52 AM

Posted 20 December 2015 - 04:37 AM

Hello.

Since then i still had a few red screens, so i've decided to buy a new PSU (Super Flower leadex platinum 650 w) to rule out my 8 years old PSU.
It has been 2 days and i've gotten a Blue screen on first day saying: IRQL_NOT_LESS_OR_EQUAL and blaming  ntkrnlmp.exe ( nt!KiPageFault+247 ).

I'm uploading the minidump file as said, i was hoping you could provide me some clues?
I've done memory testing, updated GPU drivers, unistalled CCC and installed only drivers.

Regards

Attached Files


Edited by Cywox, 20 December 2015 - 04:39 AM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users