I've got a bunch of different things to try, but let's have a look at this report (preferably right after you have the error - it makes it easier to find the error):
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
First, try this free tool: http://www.nirsoft.net/utils/shexview.html
Disable all non-Windows extensions (for example, you can disable Office extensions as they're not a part of Windows).
Then reboot and see if that fixes the problem.
FWIW - this may not work (as the problem exists in Safe Mode also).
You can tinker with the Windows shell extensions also (but it's dangerous) - make sure that you set a System Restore point - just in case it stops you from booting into Windows.
Then use Startup Repair to access System Restore and restore the system that way.
Beyond that you can try DISM and SFC to see if that will help:
Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth
FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.
From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx
You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
Also, you can search your hard drive for files ending in .?dmp (the ? searches for any character in that place)
The actual search criteria would be *.?dmp (in the search bar)
If you find them, let us know what you've found.
We'll see about having you upload them to see if we can find the one's from the crash
(the Admin log file report may give us some clues on exactly where these dmp files are located)/
Edited by usasma, 17 October 2015 - 04:59 AM.