Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


C++ Runtime Error explorer.exe when clicked on "This PC"

  • Please log in to reply
1 reply to this topic

#1 Mazi


  • Members
  • 4 posts
  • Local time:12:32 AM

Posted 16 October 2015 - 08:50 AM



first time posting on the forum, cant seem to be able to resolve this issue on my own and im in need of help. 


when i click on This PC on the windows 10, i get C++ runtime error and says explorer.exe has requested this application runtime to terminate. Ive uinstalled all the C++ installations from  the system, ive ran virus scan with malware bytes, SAS, Roguekill, combofix, adwcleaner. Ran tweaking windows repair and re-installed windows 10. ive uninstalled the Mcafee removed non windows services. issue even happens in windows safe mode. Ive removed graphic drivers and re-installed them as well. 


This is a windows 10 64bit os, running on a Dell XPS laptop with i7 CPU and 8Gb memory. 


Would really appreciate some help 


thank you. 

BC AdBot (Login to Remove)


#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

  • BSOD Kernel Dump Expert
  • 25,091 posts
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:12:32 AM

Posted 17 October 2015 - 04:57 AM

I've got a bunch of different things to try, but let's have a look at this report (preferably right after you have the error - it makes it easier to find the error):


Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).


First, try this free tool:  http://www.nirsoft.net/utils/shexview.html

Disable all non-Windows extensions (for example, you can disable Office extensions as they're not a part of Windows).

Then reboot and see if that fixes the problem.

FWIW - this may not work (as the problem exists in Safe Mode also).


You can tinker with the Windows shell extensions also (but it's dangerous) - make sure that you set a System Restore point - just in case it stops you from booting into Windows.

Then use Startup Repair to access System Restore and restore the system that way.


Beyond that you can try DISM and SFC to see if that will help:

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth
FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.


Also, you can search your hard drive for files ending in .?dmp (the ? searches for any character in that place)

The actual search criteria would be *.?dmp (in the search bar)

If you find them, let us know what you've found.

We'll see about having you upload them to see if we can find the one's from the crash
(the Admin log file report may give us some clues on exactly where these dmp files are located)/

Edited by usasma, 17 October 2015 - 04:59 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users