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Hp dv3500 wireless switch problem?


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#1 mystic12

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Posted 16 October 2015 - 06:41 AM

Running Vista, I did an OS recovery on this machine but 2 problems, first it showed that the "wireless switch is not turned on" but according to my research there isn't a physical switch but rather this pertains to the wireless software but looking in the DM as the attached pic shows the wireless software is there? I tried installing both the Broadcom and Intel Pro wireless drivers from their site here below but that doesn't help:

http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-dv3500-Entertainment-Notebook-PC-series/3774492/model/3812228#Z7_3054ICK0KGTE30AQO5O3KA30R1

Other issue is as 2nd attached screenshot shows I can't get windows update to run, help please?

 

Attached File  Untitled2.jpg   57.19KB   0 downloads

 

Attached File  Untitled.jpg   51.6KB   0 downloads



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#2 mystic12

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Posted 16 October 2015 - 11:31 AM

The windows update started working now it's only the wireless issue, I am thinking the internal wireless car may be shot?



#3 JohnC_21

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Posted 16 October 2015 - 12:03 PM

The switch could be a function key or push button. If you have a linux distro to boot, see if you can connect wirelessly. According to the manual the laptop does have a wireless button.

 

The Device Manager shows that the driver has been installed correctly.

 

The latest driver I could find for Vista 64bit is here. 32 bit here



#4 mystic12

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Posted 16 October 2015 - 12:14 PM

I am pretty sure there isn't a physical switch on this unit, I have written to HP try to find out the procedure for turning on the switch [whatever it is], will let you know.



#5 JohnC_21

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Posted 16 October 2015 - 12:22 PM

In the second image of this page. Do you have a blue light for Wireless. Can you press or touch it. This is for the 3500dv t though.

 

Edit: Blue light is the farthest right.


Edited by JohnC_21, 16 October 2015 - 12:22 PM.


#6 mystic12

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Posted 16 October 2015 - 12:30 PM

No it's orange in color and touching it doesn't do anything.



#7 JohnC_21

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Posted 16 October 2015 - 12:42 PM

Orange on a HP indicates wireless off. On the page you linked to download the HP wireless assistant if you have not done so. You can use it to turn wireless on and off.

 

http://support.hp.com/us-en/document/c01667669



#8 mystic12

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Posted 16 October 2015 - 01:14 PM

After installing the wireless assistant and the unit restarts it shows "wireless assistant is disabled" and the icon does not show in the taskbar. I tried uninstalling and reinstalling it, same deal.



#9 JohnC_21

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Posted 16 October 2015 - 01:18 PM

It's possible it's not detecting a signal. I guess the next step would be to boot a linux distro and see if it detects a signal. Wireless was working before the recovery? If the linux distro works then I would try the intel drivers I linked to.

 

Edit: When you right click the wireless device in Device Manager does it confirm an intel 5100 when looking at the Vendor and Device IDs?


Edited by JohnC_21, 16 October 2015 - 01:19 PM.


#10 mystic12

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Posted 16 October 2015 - 03:16 PM

Linux does not detect wireless signal. Tried installing. The driver you linked to keeps getting blocked by windows so can't download. Yes, intel 5100 when looking at the Vendor and Device ID



#11 JohnC_21

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Posted 16 October 2015 - 05:58 PM

What do you mean by being blocked. Does it say it is not a signed driver?



#12 mystic12

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Posted 16 October 2015 - 06:10 PM

You know that download arrow in the top right menu of windows7 next to the HOME icon, when I attempt to download it showed is i being blocked due to potential virus, I don't think that has anything at all to do with my AV [Trendmicro] software so it most likely may be the source of the download which windows is blocking?



#13 JohnC_21

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Posted 16 October 2015 - 06:26 PM

Here is the Virus total link of the driver file.



#14 mystic12

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Posted 16 October 2015 - 06:43 PM

Very first time I am coming across something like this, what does that mean exactly, that this is a virus free link? If yes, where exactly is the driver download option on that page please?


Edited by mystic12, 16 October 2015 - 06:44 PM.


#15 JohnC_21

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Posted 16 October 2015 - 06:51 PM

I uploaded the driver file to Virus total and it will check with multiple scanners to see if it infected. From the scan it shows that the likelihood of infection is very low. The driver download is at Filehippo I linked to in the previous post #3. For some reason I could not find the Vista driver for the 5100 on intel's site. Only Windows XP, 7, and 8.






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