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Firefox deleted, chrome won't connect, new browsers self installed


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#1 krazyistkarl

krazyistkarl

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Posted 16 October 2015 - 01:42 AM

Carelessly downloaded a nasty infected torrent. It's deleted Firefox, installed 5 different programs, a browser, a browser toolbar and won't let me connect to the Internet.

A fake Microsoft Security Window pops up, named "permanent MFC application" in task manager supercedes all other windows and can't be closed.

I can close a few things in the rask manager, but a fake windows restart will happen and they all autostart again


Started this thread on mobile.

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#2 Aura

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Posted 16 October 2015 - 11:53 AM

Hi krazyistkarl :)

My name is Aura and I'll be assisting you with your issue. First, I would like you to boot in Safe Mode with Networking, and we'll start from there. Instructions on how to proceed for your Windows version can be found in the link below:

http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Once in Safe Mode with Networking, we'll run MiniToolBox to get a first look at your system.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List IP Configuration;
    • List Last 10 Event Viewer Errors;
    • List Installed Programs;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      B8oLpa3.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.





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