Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Slow/No Access through router to Gui/EWS


  • Please log in to reply
10 replies to this topic

#1 Random987

Random987

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:07:05 PM

Posted 15 October 2015 - 09:23 AM

I've been having some crazy network problems over the past two weeks.  I am attempting to reinstall a wireless network printer (HP Officejet 8600) to my very modest home network.  I've gone round and round with an HP tech who believes it has something to do with my PC (and maybe Windows 10).  My wireless printer has a reserved IP address and it shows that it is connected to the network.   I can't print from the PC but  I can print from a mobile device (iPad) just fine.  I can access the EWS from a mobile device, but cannot from my PC (Dell XPS). When I run the HP Print and Scan Doctor, it can "find" the printer and its IP address, but it can't communicate with it.   I can't pin the printer's IP address.  Other problems that may be related:

 

1.  Very Slow access to the GUI on the router from my PC, but very fast from a mobile device.

2.  My PC shows up as a wireless device on my router's list of clients:

 

ices
 
 
Wired Devices
# IP Address MAC Address Device Name
1 192.168.1.16 00:05:CD:38:DA:6D 0005CD38DA6D
2 192.168.1.29 50:1A:C5:93:55:B6 XBOX-SYSTEMOS
 
Wireless Devices (Wireless intruders also show up here)
# IP Address MAC Address Device Name
1 169.254.6.87 A4:BA:DB:F9:7C:C4 <unknown>
2 169.254.5.189 A4:BA:DB:F9:7C:C4 <unknown>
3 169.254.148.81 A4:BA:DB:F9:7C:C4 <unknown>
4 192.168.1.8 A4:BA:DB:F9:7C:C4 <unknown>
5 192.168.1.11 A4:BA:DB:F9:7C:C4 DIRECTV-HR44-74C
6 192.168.1.3 A4:BA:DB:F9:7C:C4 DIRECTV-HR21-DF855C2E
7 169.254.5.64 A4:BA:DB:F9:7C:C4 <unknown>
8 192.168.1.2 A4:BA:DB:F9:7C:C4 HOME
9 192.168.1.187 2C:76:8A:BC:3A:EC HPBC3AEC
10 192.168.1.7 78:FD:94:C5:AB:0F TIMS-IPHONE-2
11 192.168.1.6 34:A3:95:4F:2C:D3 TIMOTHYS-IPAD
12 192.168.1.5 88:CB:87:CA:69:B4 IPAD
 
I'm not even sure what the first wired device is....  Home is my PC.
 
Here is my ipconfig /all:
 
Microsoft Windows [Version 10.0.10240]
© 2015 Microsoft Corporation. All rights reserved.
 
C:\WINDOWS\system32>ipconfig /all
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Home
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Ethernet:
 
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : A4-BA-DB-F9-7C-C4
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, October 14, 2015 3:06:37 PM
   Lease Expires . . . . . . . . . . : Friday, October 16, 2015 3:06:38 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.{936795BC-0EF5-41ED-965F-D492C1A51A4D}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:8e9:3904:9d5a:77b2(Preferred)
   Link-local IPv6 Address . . . . . : fe80::8e9:3904:9d5a:77b2%2(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 150994944
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-B6-B5-C5-A4-BA-DB-F9-7C-C4
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
 
I've run malwarebytes and have disabled my firewall and windows defender (and Malwarebytes).  I have changed cables, I have updated firmware of the network adapter and router.  My windows updates are "up to date".  Any ideas????
 
Thanks!
 
 
 
 
 


BC AdBot (Login to Remove)

 


#2 Wand3r3r

Wand3r3r

  • Members
  • 2,027 posts
  • OFFLINE
  •  
  • Local time:07:05 PM

Posted 15 October 2015 - 11:26 AM

What is the ip address of the printer?



#3 Random987

Random987
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:07:05 PM

Posted 15 October 2015 - 12:01 PM

192.168.1.187

I have it set as a reserve address on the router. I did try to set it up as a static outside of the dchp range, but that didn't help.

#4 Wand3r3r

Wand3r3r

  • Members
  • 2,027 posts
  • OFFLINE
  •  
  • Local time:07:05 PM

Posted 15 October 2015 - 12:42 PM

Its listed in the router so you should be able to ping it.  What firewall are you using?



#5 Random987

Random987
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:07:05 PM

Posted 15 October 2015 - 12:49 PM

Just the Windows firewall, which I have disabled.

#6 Wand3r3r

Wand3r3r

  • Members
  • 2,027 posts
  • OFFLINE
  •  
  • Local time:07:05 PM

Posted 15 October 2015 - 02:37 PM

What is the result when you ping the printer? 



#7 Random987

Random987
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:07:05 PM

Posted 15 October 2015 - 03:27 PM

Microsoft Windows [Version 10.0.10240]
© 2015 Microsoft Corporation. All rights reserved.
 
C:\Users\Tim>ping 192.168.1.187
 
Pinging 192.168.1.187 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
 
Ping statistics for 192.168.1.187:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
 
C:\Users\Tim>

What is the result when you ping the printer? 



#8 Wand3r3r

Wand3r3r

  • Members
  • 2,027 posts
  • OFFLINE
  •  
  • Local time:07:05 PM

Posted 15 October 2015 - 05:17 PM

Can you ping any of the other connected machines?



#9 Random987

Random987
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:07:05 PM

Posted 15 October 2015 - 07:05 PM

Yes.  

 

Today, I tried to download a lot of data from a photo website.  It hung after downloading 40mb of 150.  I'm not sure if this is related at all, but I thought I would include this info....

 

 

 

 

 

C:\Users\Tim>ping 192.168.1.2
 
Pinging 192.168.1.2 with 32 bytes of data:
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
 
Ping statistics for 192.168.1.2:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
C:\Users\Tim>

 

 

 

Can you ping any of the other connected machines?



#10 Random987

Random987
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:07:05 PM

Posted 19 October 2015 - 01:05 AM

Someone suggested I reset the network stack so I did:

 

Microsoft Windows [Version 10.0.10240] © 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>netsh int reset all The following command was not found: int reset all.

C:\WINDOWS\system32>netsh int ipv4 reset Resetting Global, OK! Resetting Interface, OK! Resetting Neighbor, OK! Resetting Path, OK! Resetting , failed. Access is denied.

Resetting , OK! Restart the computer to complete this action.

C:\WINDOWS\system32>netsh int ipv6 reset Resetting Interface, OK! Resetting Neighbor, OK! Resetting Path, OK! Resetting , failed. Access is denied.

Resetting , OK! Resetting , OK! Restart the computer to complete this action.

C:\WINDOWS\system32>netsh winsock reset

Sucessfully reset the Winsock Catalog. You must restart the computer in order to complete the reset.

C:\WINDOWS\system32>

 

There are some weird things above - it didn't recognize the command " netsh int reset all" and it said access is denied for a couple of the commands above (I did run cmd as an admin).

 

Any other ideas?

 

 

The only thing I haven't done is a fresh install of Windows 10....



#11 Random987

Random987
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:07:05 PM

Posted 20 October 2015 - 09:55 AM

Any reason why my router lists a number of clients under my Home PC's mac address (A4:BA:DB:F9:7C:C4)?






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users