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Internet Explorer Restarts


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8 replies to this topic

#1 kbcouch

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Posted 15 October 2015 - 07:59 AM

I have been having an issue with IE restarting at least once or twice per day.  I have run my virus scans, Malware Bytes and nothing is found!



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#2 hamluis

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Posted 15 October 2015 - 09:10 AM

Not sure what you mean...please explain exactly what happens...when it happens...and such.

 

Louis



#3 kbcouch

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Posted 15 October 2015 - 09:32 AM

A message will pop up stating that IE is restarting and then it will shut down and restart.



#4 hamluis

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Posted 15 October 2015 - 09:41 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 kbcouch

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Posted 15 October 2015 - 10:14 AM

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Kimberly (administrator) on 15-10-2015 at 11:09:00
Running from "C:\Users\Kimberly\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Dell System Inspiron N7110 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
Application errors:
==================
Error: (10/15/2015 09:39:37 AM) (Source: VIPRE Internet Security) (User: )
Description: ERROR 4008 1 2015-10-15T09:39:37.3619583-4:00 SocialWatchAuthenticationFacebookProviderSocialWatchScannerProviders .Facebook.FacebookProvider.<AuthenticateAndScan>b__1: System.UnauthorizedAccessException: Attempted to perform an unauthorized operation.
 
Error: (10/15/2015 08:01:20 AM) (Source: Customer Experience Improvement Program) (User: )  Description: 80004005
 
Error: (10/15/2015 07:48:41 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.18015, time stamp: 0x55cec23b
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000007fffff477a9
Faulting process id: 0xd44
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (10/15/2015 07:38:45 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/15/2015 07:32:14 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (10/14/2015 07:41:05 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (10/14/2015 07:38:20 PM) (Source: VIPRE Internet Security) (User: )
Description: ERROR 2828 1 2015-10-14T19:38:20.3240215-04:00 SocialWatch.Authentication.FacebookProvider SocialWatch.Scanner.Providers.Facebook.FacebookProvider.<AuthenticateAndScan>b__1: System.UnauthorizedAccessException: Attempted to perform an unauthorized operation.
 
Error: (10/14/2015 05:57:30 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9781
 
Error: (10/14/2015 05:57:30 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9781
 
Error: (10/14/2015 05:57:30 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
System errors:
=============
Error: (10/15/2015 07:37:22 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:  SBRE
 
Error: (10/15/2015 07:37:18 AM) (Source: Service Control Manager) (User: )
Description: The SPCA1528 Video Camera Service service failed to start due to the following error: %%2
 
Error: (10/15/2015 07:37:05 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:34:57 AM on ‎10/‎15/‎2015 was unexpected.
 
Error: (10/15/2015 07:28:38 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MBAMScheduler service.
 
Error: (10/13/2015 06:12:44 PM) (Source: DCOM) (User: )
Description: {E579AB5F-1CC4-44B4-BED9-DE0991FF0623}
 
Error: (10/13/2015 06:57:16 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: SBRE
 
Error: (10/13/2015 06:57:13 AM) (Source: Service Control Manager) (User: )
Description: The SPCA1528 Video Camera Service service failed to start due to the following error: %%2
 
Error: (10/12/2015 06:28:09 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
Error: (10/12/2015 06:28:09 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
Error: (10/12/2015 07:33:20 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 40. The internal error state is 252.
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
Adobe Flash Player 11 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 11.7.700.224 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.12 - Adobe Systems Incorporated)
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
Apple Application Support (HKLM-x32\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{6AF2AC2A-3532-43FD-9F4D-BDC9C0D724C7}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Carbonite (HKLM-x32\...\Carbonite Backup) (Version: 5.7.7 build 5155 (Jul-14-2015) - Carbonite)
CCleaner (HKLM\...\CCleaner) (Version: 5.10 - Piriform)
Compass 2.0 (HKCU\...\abbdd7e03279b26e) (Version: 2.0.21.2 - ZYTO)
CutePDF Writer 2.8 (HKLM\...\CutePDF Writer Installation) (Version:  - )
CyberLink PowerDVD 9.5 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.5.1.3426 - CyberLink Corp.)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1207.101.225 - ALPS ELECTRIC CO., LTD.)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 1.40.05 - Creative Technology Ltd)
DirectX 9 Runtime (HKLM-x32\...\{AF9E97C1-7431-426D-A8D5-ABE40995C0B1}) (Version: 1.00.0000 - Sonic Solutions) Hidden
DownloadX ActiveX Download Control 1.6.5 (HKLM-x32\...\CA17A131-B7D9-41D6-868F-29A9BD9FCC8E_is1) (Version:  - DownloadXCtrl.com)
Dropbox (HKCU\...\Dropbox) (Version: 3.10.7 - Dropbox, Inc.)
EasyTether (HKLM\...\{3B1F7D9B-B1F5-4BD4-91DD-0F87D7CB5B2D}) (Version: 1.1.16 - Mobile Stream)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
e-Sign Enterprise Platform - Verifier Module (HKLM-x32\...\{BC6F4967-0DC4-4D96-8D9F-35EF0D7161C3}) (Version: 4.6.3.1000 - Silanis Technology Inc.)
Expert PDF 7 Reader (HKLM-x32\...\{FC279721-37A6-4777-AFD8-7A56681EBA14}) (Version: 7.0.1370.0 - Avanquest software)
Firebird SQL Server - MAGIX Edition (HKLM-x32\...\{34EB6245-C8D0-4D8A-B8D8-EEBFF7A91485}) (Version: 2.1.27.0 - MAGIX AG)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 6.0.6.722 - Foxit Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 46.0.2490.71 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6904.2028 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoToAssist Corporate (HKLM-x32\...\GoToAssist) (Version: 10.2.0.822 - Citrix Online, a division of Citrix Systems, Inc.)
HijackThis 2.0.2 (HKLM-x32\...\HijackThis) (Version: 2.0.2 - TrendMicro)
HP Deskjet 2540 series Basic Device Software (HKLM\...\{6A79CD11-0C1C-4E24-A8C6-46A02F680346}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
HP Deskjet 2540 series Help (HKLM-x32\...\{4539575D-C09D-4E71-B207-0F2D6BD74DA2}) (Version: 30.0.0 - Hewlett Packard)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
iCloud (HKLM\...\{81E20D41-C277-4526-934D-F2380AF91B78}) (Version: 3.1.0.40 - Apple Inc.)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2253 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{5A80B0BA-79AF-4B11-B851-CCB9F7977AC0}) (Version: 1.0.1.0489 - Intel Corporation)
iTunes (HKLM\...\{77DE5105-D05E-448C-96CB-7FA381903753}) (Version: 11.3.1.2 - Apple Inc.)
Java 8 Update 40 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)
JavaFX 2.1.0 (HKLM-x32\...\{1111706F-666A-4037-7777-210328764D10}) (Version: 2.1.0 - Oracle Corporation)

Junk Mail filter update (HKLM-x32\...\{E2DFE069-083E-4631-9B6C-43C48E991DE5}) (Version: 14.0.8089.726 - Microsoft Corporation) Hidden
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
Live! Cam Avatar Creator (HKLM-x32\...\{65D0C510-D7B6-4438-9FC8-E6B91115AB0D}) (Version: 4.6.3009.1 - Creative Technology Ltd)
MAGIX Photo Manager 9 (HKLM-x32\...\MAGIX Photo Manager 9 US) (Version: 7.0.3.119 - MAGIX AG)
MAGIX Screenshare (HKLM-x32\...\MAGIX Screenshare US) (Version: 4.3.6.1987 - MAGIX AG)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft PowerPoint Viewer (HKLM-x32\...\{95140000-00AF-0409-0000-0000000FF1CE}) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Mozilla Firefox 20.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 20.0.1 (x86 en-US)) (Version: 20.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 20.0.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
P@H-Protocol (HKLM-x32\...\{CF594DB8-CFB0-45B4-86DA-8BB4AC0941F8}) (Version: 3.0.7.0 - Valassis)
PhotoShowExpress (HKLM-x32\...\{3250260C-7A95-4632-893B-89657EB5545B}) (Version: 2.0.063 - Sonic Solutions) Hidden
PreReq (HKLM-x32\...\{DA5BDB2A-12F0-4343-8351-21AAEB293990}) (Version: 6.2.4.0 - Eastman Kodak Company) Hidden
PrintProjects (HKLM-x32\...\PrintProjects) (Version: 1.0.0.9282 - RocketLife Inc.)
Product Improvement Study for HP Deskjet 2540 series (HKLM\...\{DF34643B-A745-430C-B27B-A48F853C81E4}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 11.0.10 - Dell Inc.)
QuickTime 7 (HKLM-x32\...\{627FFC10-CE0A-497F-BA2B-208CAC638010}) (Version: 7.77.80.95 - Apple Inc.)
RBVirtualFolder64Inst (HKLM\...\{9D6DFAD6-09E5-445E-A4B5-A388FEEBD90D}) (Version: 1.00.0000 - Roxio, Inc.) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6267 - Realtek Semiconductor Corp.)
Roxio Creator Starter (HKLM-x32\...\{6F0BBEFE-BE1C-419B-BA1F-D36C9E7915BC}) (Version: 12.1.77.0 - Roxio)
Roxio File Backup (HKLM\...\{60B2315F-680F-4EB3-B8DD-CCDC86A7CCAB}) (Version: 1.3.2 - Roxio) Hidden
Sip76Live Version (HKLM-x32\...\{AF51AFDF-FCE3-434F-8873-6677B6511CC9}) (Version: 7.6.0000 - GSA) Hidden
Sip76Live Version (HKLM-x32\...\InstallShield_{AF51AFDF-FCE3-434F-8873-6677B6511CC9}) (Version: 7.6.0000 - GSA)
Sonic CinePlayer Decoder Pack (HKLM-x32\...\{9A00EC4E-27E1-42C4-98DD-662F32AC8870}) (Version: 4.3.0 - Sonic Solutions) Hidden
SPCA1528 PC Driver (HKLM-x32\...\{570C2A84-A145-4DF0-AE9D-012584DF09DC}) (Version: 2.2.4.0 - )
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VIPRE Antivirus (HKLM-x32\...\{93A32543-0107-4885-A754-70B687522AF4}) (Version: 7.0.6.2 - ThreatTrack Security, Inc.) Hidden
VIPRE Antivirus (HKLM-x32\...\{C1D1FC57-3EB9-4B21-BCA3-F1C927508200}) (Version: 7.0.6.2 - ThreatTrack Security, Inc.)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
WebEx (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
 

========================= Memory info: ===================================
Percentage of memory in use: 40%
Total physical RAM: 8086.17 MB
Available physical RAM: 4785.97 MB
Total Virtual: 16170.37 MB
Available Virtual: 12543.57 MB
 

========================= Partitions: =====================================
1 Drive c: (OSDisk) (Fixed) (Total:582.5 GB) (Free:525.66 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:13.67 GB) (Free:7 GB) NTFS
 

========================= Users: ========================================
User accounts for \\MININT-APP55Q8
Administrator            Guest                    Kimberly                
 

**** End of log ****


Edited by hamluis, 15 October 2015 - 11:28 AM.


#6 kbcouch

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Posted 15 October 2015 - 10:21 AM

Operating System
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 2430M @ 2.40GHz 50 °C
Sandy Bridge 32nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 664MHz (9-9-9-24)
Motherboard
Dell Inc. 0YH79Y (CPU) 54 °C
Graphics
Generic PnP Monitor (1600x900@60Hz)
Intel HD Graphics Family (Dell)
Storage
596GB Western Digital WDC WD6400BPVT-75HXZT3 (SATA) 38 °C
Optical Drives
TSSTcorp DVD+-RW SN-208BB
Audio

#7 hamluis

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Posted 15 October 2015 - 11:12 AM

Please...post the URL for the Speccy Snapshot.

 

Moved from Win 7 to Am I Infected, possible malware, IMO.

 

Louis


Edited by hamluis, 15 October 2015 - 11:29 AM.


#8 kbcouch

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Posted 15 October 2015 - 11:31 AM

http://speccy.piriform.com/results/tFosXvlPNpbzQLxc2flCKYK

#9 kbcouch

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Posted 19 October 2015 - 11:15 AM

Does anyone see any issues here?




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