Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Help! PC Has Reverted to An Earlier Date!


  • Please log in to reply
20 replies to this topic

#1 ythompson86

ythompson86

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:08:54 AM

Posted 14 October 2015 - 12:16 PM

There has been something strange going on with a shared PC at work for a while. Files have been disappearing, whole folders have been disappearing. I removed the two SATA hard drives and ran a data recovery utility on them while they were connected to another PC by a HDD dock. I was able to find the files I was looking for, but when I reconnected the drives, the PC had reverted back to its state from about two or three years ago. Programs, files-everything that had been updated is gone. Is it possible that I did not reconnect the drives correctly? I handled them very carefully. I've done this before and I've never had this issue. P.S. The initial issue (data disappearing) seems to have had something to do with system updates. Any help would be greatly appreciated as our QuickBooks files and everything are at stake here. Thanks.banghead.gif
Service Pack 3 on Microsoft XP Professional
Both drives have 465G with over 400G free on both



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 56,551 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:54 AM

Posted 14 October 2015 - 12:38 PM

I believe that Quickbooks files are stored online these days...the base program can be downloaded/installed anytime, in my experience with a home user.  Your problems could be an indicator of hard drive problems, IMO.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

 



#3 ythompson86

ythompson86
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:08:54 AM

Posted 14 October 2015 - 12:52 PM

Thank you for your prompt response. Out QuickBooks was on "the cloud," but my boss thought it would be more economical if we monitored ourselves again so it is a local installation now. I have run the software and am pasting my results as instructed:

 

MiniToolBox

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Hoover (administrator) on 14-10-2015 at 12:41:40
Running from "C:\Documents and Settings\Hoover\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Model: MS-7529 Manufacturer: MICRO-STAR INTERNATIONAL CO.,LTD
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/14/2015 11:01:18 AM) (Source: SQLANY 11.0) (User: )
Description: QuickBooksDB17Could not start server

Error: (10/14/2015 10:18:29 AM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2836941, P2 1033, P3 1603, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (10/14/2015 10:18:29 AM) (Source: MsiInstaller) (User: MAIN)
Description: Product: Microsoft .NET Framework 2.0 Service Pack 2 - Update 'KB2836941v2' could not be installed. Error code 1603. Additional information is available in the log file C:\DOCUME~1\Hoover\LOCALS~1\Temp\Microsoft .NET Framework 2.0-KB2836941_20151014_151826953-Msi0.txt.

Error: (10/14/2015 10:18:29 AM) (Source: MsiInstaller) (User: MAIN)
Description: Product: Microsoft .NET Framework 2.0 Service Pack 2 - Update 'KB980773' could not be installed. Error code 1603. Additional information is available in the log file C:\DOCUME~1\Hoover\LOCALS~1\Temp\Microsoft .NET Framework 2.0-KB2836941_20151014_151826953-Msi0.txt.

Error: (10/14/2015 10:18:29 AM) (Source: MsiInstaller) (User: MAIN)
Description: Product: Microsoft .NET Framework 2.0 Service Pack 2 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2721. The arguments are: CA_ScheduleUpdateAssemblyRB.3643236F_FC70_11D3_A536_0090278A1BB8, ,

Error: (10/14/2015 10:18:18 AM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2901111, P2 1033, P3 1603, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (10/14/2015 10:18:17 AM) (Source: MsiInstaller) (User: MAIN)
Description: Product: Microsoft .NET Framework 2.0 Service Pack 2 - Update 'KB2901111' could not be installed. Error code 1603. Additional information is available in the log file C:\DOCUME~1\Hoover\LOCALS~1\Temp\Microsoft .NET Framework 2.0-KB2901111_20151014_151814640-Msi0.txt.

Error: (10/14/2015 10:18:17 AM) (Source: MsiInstaller) (User: MAIN)
Description: Product: Microsoft .NET Framework 2.0 Service Pack 2 - Update 'KB980773' could not be installed. Error code 1603. Additional information is available in the log file C:\DOCUME~1\Hoover\LOCALS~1\Temp\Microsoft .NET Framework 2.0-KB2901111_20151014_151814640-Msi0.txt.

Error: (10/14/2015 10:18:17 AM) (Source: MsiInstaller) (User: MAIN)
Description: Product: Microsoft .NET Framework 2.0 Service Pack 2 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2721. The arguments are: CA_ScheduleUpdateAssemblyRB.3643236F_FC70_11D3_A536_0090278A1BB8, ,

Error: (10/14/2015 10:18:06 AM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2898856, P2 1033, P3 1603, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.


System errors:
=============
Error: (10/14/2015 11:01:36 AM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service depends on the Universal Plug and Play Device Host service which failed to start because of the following error: %%1058

Error: (10/14/2015 11:01:24 AM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service depends on the Universal Plug and Play Device Host service which failed to start because of the following error: %%1058

Error: (10/14/2015 11:01:24 AM) (Source: Service Control Manager) (User: )
Description: The CSS DVP service failed to start due to the following error: %%2

Error: (10/14/2015 10:50:21 AM) (Source: DCOM) (User: MAIN)
Description: The server {9B1F122C-2982-4E91-AA8B-E071D54F2A4D} did not register with DCOM within the required timeout.

Error: (10/14/2015 10:18:35 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP x86 (KB2836941).

Error: (10/14/2015 10:18:24 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP x86 (KB2901111).

Error: (10/14/2015 10:18:12 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP x86 (KB2898856).

Error: (10/14/2015 10:14:05 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP x86 (KB2863239).

Error: (10/14/2015 10:11:57 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP x86 (KB2844285).

Error: (10/14/2015 10:11:00 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2833941).

Microsoft Office Sessions:
=========================
Error: (11/07/2011 11:24:51 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6524.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 1 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (03/24/2011 10:56:56 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6524.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 3 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (02/02/2011 11:32:53 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6524.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 0 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (12/13/2010 11:57:45 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6524.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 0 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (12/13/2010 11:55:08 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6524.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 2 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (12/02/2010 10:33:15 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6514.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 70793 seconds with 6060 seconds of active time.  This session ended with a crash.

Error: (11/04/2010 04:54:03 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6514.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 22998 seconds with 420 seconds of active time.  This session ended with a crash.

Error: (11/01/2010 04:37:24 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6514.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 3112 seconds with 120 seconds of active time.  This session ended with a crash.

Error: (10/14/2010 04:25:12 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6514.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 20910 seconds with 360 seconds of active time.  This session ended with a crash.

Error: (10/12/2010 10:46:41 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6514.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 1987 seconds with 240 seconds of active time.  This session ended with a crash.

=========================== Installed Programs ============================
5600 (HKLM\...\{2466E904-7E48-4597-9321-722CF02930EB}) (Version: 50.0.206.000 - Hewlett-Packard) Hidden
5600_Help (HKLM\...\{CC7984C5-020D-4944-85A0-58D09D4A8BFB}) (Version: 50.0.206.000 - Hewlett-Packard) Hidden
5600Trb (HKLM\...\{BFD5AC8A-5884-4da8-9873-3DF8E3DCCE18}) (Version: 50.0.206.000 - Hewlett-Packard) Hidden
Acrobat.com (HKLM\...\{77DCDCE3-2DED-62F3-8154-05E745472D07}) (Version: 0.0.0 - Adobe Systems Incorporated) Hidden
Acrobat.com (HKLM\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.1.377 - Adobe Systems Incorporated)
Adobe Acrobat 5.0 (HKLM\...\Adobe Acrobat 5.0) (Version: 5.0 - Adobe Systems, Inc.)
Adobe AIR (HKLM\...\{00203668-8170-44A0-BE44-B632FA4D780F}) (Version: 1.0.8.4990 - Adobe Systems Inc.) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 1.0.4990 - Adobe Systems Inc.)
Adobe Flash Player 10 Plugin (HKLM\...\{0DFB3DE8-65B9-44FF-AA0A-3BECC5A2BFD1}) (Version: 10.0.32.18 - Adobe Systems, Inc.)
Adobe Flash Player 11 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 11.1.102.55 - Adobe Systems Incorporated)
Adobe Reader 9.4.1 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A94000000001}) (Version: 9.4.1 - Adobe Systems Incorporated)
AEPlans - IDM (HKLM\...\{7E5D67D2-9D54-43ED-B57B-8EFE8E168458}) (Version: 2.00.00 - Integrated Imaging)
Agere Systems PCI Soft Modem (HKLM\...\Agere Systems Soft Modem) (Version:  - LSI Corporation)
AiO_Scan (HKLM\...\{0B33B738-AD79-4E32-90C5-E67BFB10BBFF}) (Version: 50.0.206.000 - Hewlett-Packard) Hidden
AiOSoftware (HKLM\...\{7850A6D2-CBEA-4728-9877-F1BEDEA9F619}) (Version: 50.0.206.000 - Hewlett-Packard) Hidden
avast! Free Antivirus (HKLM\...\avast) (Version: 6.0.1289.0 - AVAST Software)
Brother MFL-Pro Suite (HKLM\...\{40A6C96D-808E-41DD-8716-617AB6B0F1F1}) (Version: 1.00.000 - )
BufferChm (HKLM\...\{B996AE66-10DB-4ac5-B151-E8B4BFBC42FC}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
Business Card Maker (HKLM\...\Business Card Maker) (Version:  - )
Business-in-a-Box (HKLM\...\Business-in-a-Box) (Version: 5.0.3 - Biztree Inc.)
Casper 5.0 (HKLM\...\{F1A5F3E1-4C10-4C44-A3D5-2B075FECADF3}) (Version: 5.0.1542 - Future Systems Solutions, Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 2.36 - Piriform)
CCScore (HKLM\...\{B4B44FE7-41FF-4DAD-8C0A-E406DDA72992}) (Version: 6.02.1001.0001 - EASTMAN KODAK Company) Hidden
Construction Forms (HKLM\...\CFandC) (Version:  - )
CP_AtenaShokunin1Config (HKLM\...\{7E27304E-BAA2-4d90-A34E-76641FAFABB4}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
CP_CalendarTemplates1 (HKLM\...\{36E47DA1-10E1-45d9-8B19-14D19607CDCF}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
CP_Package_Basic1 (HKLM\...\{5A01C58E-B0EC-49b9-AD71-7C0468688087}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
CP_Package_Variety1 (HKLM\...\{0611BD4E-4FE4-4a62-B0C0-18A4CC463428}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
CP_Package_Variety2 (HKLM\...\{B824B5C9-849F-4b9e-9EA7-6FD8CD8116DA}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
CP_Package_Variety3 (HKLM\...\{1C139D7D-9FEA-468d-A9C8-2A6E3BDE564A}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
CP_Panorama1Config (HKLM\...\{23A7B376-BBEC-4e76-BBD7-0F155E70D74B}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
Critical Update for Windows Media Player 11 (KB959772) (HKLM\...\KB959772_WM11) (Version:  - Microsoft Corporation)
CueTour (HKLM\...\{A5BB5365-EFB4-44c3-A7E2-EB59B7EFD23D}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
CustomerResearchQFolder (HKLM\...\{6F5E2F4A-377D-4700-B0E3-8F7F7507EA15}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
DeductionPro 2007 (HKLM\...\{8A5EBB62-ADE7-41E2-8884-1517DE3505D1}) (Version: 14.19 - )
Destinations (HKLM\...\{09984AEC-6B9F-4ca7-B78D-CB44D4771DA3}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
DeviceFunctionQFolder (HKLM\...\{5F26311C-B135-4F7F-B11E-8E650F83651E}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
DeviceManagementQFolder (HKLM\...\{AB5D51AE-EBC3-438D-872C-705C7C2084B0}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
DocProc (HKLM\...\{6BB6627C-694F-4FDC-A3E5-C7F4BED4C724}) (Version: 5.2.0.0 - Hewlett-Packard) Hidden
DocumentViewer (HKLM\...\{172975EB-9465-4861-95B5-C7BB6D3DE62A}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
DocumentViewerQFolder (HKLM\...\{7C03270C-4FAB-4F5C-B10D-52FEDA190790}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
Dodge View (HKLM\...\Dodge View) (Version:  - )
EaseUS Data Recovery Wizard 9.5 (HKLM\...\EaseUS Data Recovery Wizard 9.5_is1) (Version:  - EaseUS)
EazyPaper (HKLM\...\EazyPaper) (Version: 5.84 - EazyPaper Inc.)
ESSCDBK (HKLM\...\{AE1FA02D-E6A4-4EA0-8E58-6483CAC016DD}) (Version: 6.02.0001.0001 - EASTMAN KODAK Company) Hidden
ESScore (HKLM\...\{9D8FEE90-0377-49A9-AEFB-525BDE549BA4}) (Version: 6.02.1001.0001 - EASTMAN KODAK Company) Hidden
ESSgui (HKLM\...\{91517631-A9F3-4B7C-B482-43E0068FD55A}) (Version: 6.02.1001.0001 - EASTMAN KODAK Company) Hidden
ESSini (HKLM\...\{8E92D746-CD9F-4B90-9668-42B74C14F765}) (Version: 6.02.1001.0001 - EASTMAN KODAK Company) Hidden
ESSPCD (HKLM\...\{14D4ED84-6A9A-45A0-96F6-1753768C3CB5}) (Version: 6.02.1001.0001 - EASTMAN KODAK Company) Hidden
ESSSONIC (HKLM\...\{073F22CE-9A5B-4A40-A604-C7270AC6BF34}) (Version: 6.2.0001.0001 - EASTMAN KODAK Company) Hidden
ESSTOOLS (HKLM\...\{8A502E38-29C9-49FA-BCFA-D727CA062589}) (Version: 5.00.0000.0004 - EASTMAN KODAK Company) Hidden
essvatgt (HKLM\...\{2D03B6F8-DF36-4980-B7B6-5B93D5BA3A8F}) (Version: 6.02.1001.0001 - EASTMAN KODAK Company) Hidden
eSupportQFolder (HKLM\...\{66E6CE0C-5A1E-430C-B40A-0C90FF1804A8}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
Fax (HKLM\...\{CE24344F-DFD8-40C8-8FD8-C9740B5F25AC}) (Version: 50.0.206.000 - Hewlett-Packard) Hidden
Free Video to MP3 Converter version 4.3.3.920 (HKLM\...\Free Video to MP3 Converter_is1) (Version:  - DVDVideoSoft Ltd.)
Frosty Games (HKLM\...\Frosty Games) (Version:  - )
FullDPAppQFolder (HKLM\...\{53EE9E42-CECB-4C92-BF76-9CA65DAF8F1C}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
Google Desktop (HKLM\...\Google Desktop) (Version: 5.9.1005.12335 - Google)
GoToMeeting 4.0.0.320 (HKCU\...\GoToMeeting) (Version:  - )
GoToMyPC (HKLM\...\{58F4D4FD-1814-4068-B316-C28FC776C6DD}) (Version: 7.0.540 - Citrix Online)
HP Document Viewer 5.3 (HKLM\...\HP Document Viewer) (Version: 5.3 - HP)
HP Extended Capabilities 5.3 (HKLM\...\HPExtendedCapabilities) (Version: 5.3 - HP)
HP Image Zone 5.3 (HKLM\...\HP Photo & Imaging) (Version: 5.3 - HP)
HP Imaging Device Functions 5.3 (HKLM\...\HP Imaging Device Functions) (Version: 5.3 - HP)
HP PSC & OfficeJet 5.3.B (HKLM\...\{5B79CFD1-6845-4158-9D7D-6BE89DF2C135}) (Version:  - HP)
HP Solution Center & Imaging Support Tools 5.3 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 5.3 - HP)
HPProductAssistant (HKLM\...\{E3F90083-80D4-4b5a-87C7-E97E12F5516D}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
InstaForm Invoices & Estimates Pro (HKLM\...\{8A59288B-7198-4343-A2A8-162F31F86E65}) (Version: 2.6.1.7 - Nova Development)
InstantShareDevices (HKLM\...\{32BDCCB8-9DC8-496d-9DB1-F77510775BDB}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
Java™ 6 Update 17 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216016FF}) (Version: 6.0.170 - Sun Microsystems, Inc.)
kgcbaby (HKLM\...\{E18B549C-5D15-45DA-8D8F-8FD2BD946344}) (Version: 5.03.0000.0002 - EASTMAN KODAK Company) Hidden
kgcbase (HKLM\...\{F22C222C-3CE2-4A4B-A83F-AF4681371ABE}) (Version: 5.03.0000.0004 - EASTMAN KODAK Company) Hidden
kgchday (HKLM\...\{11F3F858-4131-4FFA-A560-3FE282933B6E}) (Version: 5.03.0000.0002 - EASTMAN KODAK Company) Hidden
kgchlwn (HKLM\...\{03EDED24-8375-407D-A721-4643D9768BE1}) (Version: 5.03.0000.0002 - EASTMAN KODAK Company) Hidden
kgcinvt (HKLM\...\{9BD54685-1496-46A5-AB62-357CD140ED8B}) (Version: 5.03.0000.0003 - EASTMAN KODAK Company) Hidden
kgckids (HKLM\...\{693C08A7-9E76-43FF-B11E-9A58175474C4}) (Version: 5.03.0000.0002 - EASTMAN KODAK Company) Hidden
kgcmove (HKLM\...\{A1588373-1D86-4D44-86C9-78ABD190F9CC}) (Version: 5.03.0000.0003 - EASTMAN KODAK Company) Hidden
kgcvday (HKLM\...\{8A8664E1-84C8-4936-891C-BC1F07797549}) (Version: 5.03.0000.0002 - EASTMAN KODAK Company) Hidden
Kodak EasyShare software (HKLM\...\{D32470A1-B10C-4059-BA53-CF0486F68EBC}) (Version:  - Eastman Kodak Company)
KSU (HKLM\...\{B997C2A0-4383-41BF-B76E-9B8B7ECFB267}) (Version: 632.62.0004.0001 - EASTMAN KODAK Company) Hidden
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
MarketResearch (HKLM\...\{5B622B7A-60FB-4630-B11D-F121D20BCCD6}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
Maxtor Manager (HKLM\...\{B8281D46-D846-4BB9-BC84-F1115A7BF820}) (Version: 4.01.0227 - Seagate Technology) Hidden
Maxtor Manager (HKLM\...\InstallShield_{B8281D46-D846-4BB9-BC84-F1115A7BF820}) (Version: 4.01.0227 - Seagate Technology)

MaxView (HKLM\...\{64546360-362C-11D4-9AC5-F6DBB4409A3E}) (Version:  - )
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB953297) (HKLM\...\M953297) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Office 2007 Primary Interop Assemblies (HKLM\...\{50120000-1105-0000-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 2 (SP2) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{0B36C6D6-F5D8-4EAF-BF94-4376A230AD5B}) (Version:  - Microsoft)
Microsoft Office Home and Student 2007 (HKLM\...\HOMESTUDENTR) (Version: 12.0.6425.1000 - Microsoft Corporation)
Microsoft Office Live Add-in 1.4 (HKLM\...\{AE3CF174-872C-46C6-B9F6-C0593F3BC7B8}) (Version: 2.0.3008.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 3.0.50106.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual Studio 2005 Tools for Office Runtime (HKLM\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)
Microsoft Web Publishing Wizard 1.52 (HKLM\...\WebPost) (Version:  - )
Mozilla Firefox 7.0.1 (x86 en-US) (HKLM\...\Mozilla Firefox 7.0.1 (x86 en-US)) (Version: 7.0.1 - Mozilla)
MSXML 4.0 SP2 (KB925672) (HKLM\...\{A9CF9052-F4A0-475D-A00F-A8388C62DD63}) (Version: 4.20.9839.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB927978) (HKLM\...\{37477865-A3F1-4772-AD43-AAFC6BCFF99F}) (Version: 4.20.9841.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
MyInvoices & Estimates Deluxe (HKLM\...\{5B2BD022-4391-479E-8517-008844869179}) (Version: 6.0.0.0 - Avanquest USA, LLC)
netbrdg (HKLM\...\{56AB063D-1450-4BDE-9F0D-E9C693429C51}) (Version: 6.02.1001.0001 - EASTMAN KODAK Company) Hidden
NewCopy (HKLM\...\{54E3707F-808E-4fd4-95C9-15D1AB077E5D}) (Version: 50.0.206.000 - Hewlett-Packard) Hidden
Notifier (HKLM\...\{0008546E-DF6E-4CC1-AFD0-2CB8E16C95A2}) (Version: 6.02.0001.0001 - EASTMAN KODAK Company) Hidden
NVIDIA Display Control Panel (HKLM\...\NVIDIA Display Control Panel) (Version: 6.14.11.9713 - NVIDIA Corporation)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10.57.35 - NVIDIA Corporation)
NVIDIA nView Desktop Manager (HKLM\...\NVIDIA nView Desktop Manager) (Version: 6.14.10.00 - NVIDIA Corporation)
NVIDIA PhysX (HKLM\...\{DEA314C4-0929-4250-BC92-98E4C105F28D}) (Version: 9.10.0129 - NVIDIA Corporation)
OfotoXMI (HKLM\...\{B162D0A6-9A1D-4B7C-91A5-88FB48113C45}) (Version: 6.02.0001.0001 - EASTMAN KODAK Company) Hidden
OGA Notifier 2.0.0048.0 (HKLM\...\{B2544A03-10D0-4E5E-BA69-0362FFC20D18}) (Version: 2.0.0048.0 - Microsoft Corporation) Hidden
OSHA Guide for the Construction Industry - Sample Safety Plans, 14th Edition (HKLM\...\OSHA Guide for the Construction Industry - Sample Safety Plans, 14th Edition) (Version:  - )
PanoStandAlone (HKLM\...\{B4D279F1-4309-49cc-A4B5-3A0D2E59C7B5}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
PaperPort (HKLM\...\{A17EABB6-D0C6-44E5-820C-72DC7F495064}) (Version: 9.02.0814 - ScanSoft, Inc.)
PBM (HKLM\...\PBM) (Version:  - )
PCDADDIN (HKLM\...\{65D85050-5610-4A91-A3B1-D5C744291AD4}) (Version: 6.02.0001.0003 - EASTMAN KODAK Company) Hidden
PCDHELP (HKLM\...\{C99DCDA4-7407-4F72-A77E-C81C551D0C4E}) (Version: 6.02.0001.0001 - EASTMAN KODAK Company) Hidden
Pdf995 (HKLM\...\Pdf995) (Version:  - )
PEM Software Systems, Inc (HKLM\...\PEM Software Systems, Inc) (Version:  - PEM Software Systems, Inc)
PhotoGallery (HKLM\...\{03B1B42B-F6DE-41d9-8CFF-DC44E895C7A7}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
ProductContext (HKLM\...\{7C9B95B7-B598-4398-B30F-7F6827192E6C}) (Version: 50.0.206.000 - Hewlett-Packard) Hidden
QuickBooks (HKLM\...\{06A9E630-DBA6-4D92-9DE7-A235AA6496C7}) (Version: 20.0.4014.807 - Intuit Inc.) Hidden
QuickBooks Premier: Contractor Edition 2010 (HKLM\...\{0700E22B-A426-40A5-BD20-04BF618CA0F9}) (Version: 20.0.4014.807 - Intuit Inc.)
QuickBooks Product Listing Service (HKLM\...\{55584E16-4D70-44EE-93DD-F144E8B7D4B7}) (Version: 2.0.126 - Intuit)
QuickTime (HKLM\...\{F07B861C-72B9-40A4-8B1A-AAED4C06A7E8}) (Version: 7.1.3.100 - Apple Computer, Inc.)
RandMap (HKLM\...\{56EE8B17-8274-418d-89AC-C057C5DB251E}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
RASplus (HKLM\...\{F6DF2B69-8845-4762-A896-24DA6D2B0E05}) (Version: 2.3.15 - ADT)
Readme (HKLM\...\{923A7F5A-1E8C-4FBE-8DF6-85940A60A79F}) (Version: 50.0.206.000 - Hewlett-Packard) Hidden
REALTEK GbE & FE Ethernet PCI-E NIC Driver (HKLM\...\{C9BED750-1211-4480-B1A5-718A3BE15525}) (Version: 1.23.0000 - Realtek)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 5.10.0.5943 - Realtek Semiconductor Corp.)
Scan (HKLM\...\{C506A18C-1469-4678-B094-F4EC9DAE6DB7}) (Version: 5.2.0.0 - Hewlett-Packard) Hidden
ScannerCopy (HKLM\...\{A195B13E-A5E3-4BAF-A995-7F70F445CD06}) (Version: 5.2.0.0 - Hewlett-Packard) Hidden
SFR (HKLM\...\{DB02F716-6275-42E9-B8D2-83BA2BF5100B}) (Version: 6.02.0001.0001 - Eastman Kodak Company) Hidden
SHASTA (HKLM\...\{605A4E39-613C-4A12-B56F-DEFBE6757237}) (Version: 6.02.0001.0001 - EASTMAN KODAK Company) Hidden
Shockwave (HKLM\...\Shockwave) (Version:  - )
SKIN0001 (HKLM\...\{FDF9943A-3D5C-46B3-9679-586BD237DDEE}) (Version: 6.02.1001.0001 - EASTMAN KODAK Company) Hidden
SkinsHP1 (HKLM\...\{66BA8C26-AFE4-4408-807B-43E76B57EF53}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
SKINXSDK (HKLM\...\{F4A2E7CC-60CA-4AFA-B67F-AD5E58173C3F}) (Version: 6.02.1001.0001 - EASTMAN KODAK Company) Hidden
Socrates Media Personnel Forms (HKLM\...\{D95EA0BB-92FF-4311-83F6-1A379427B5CD}) (Version: 2.75.0000 - Socrates Media, LLC)
Socrates Media Product Browser (HKLM\...\{DBD63176-CA6A-4E3B-8D09-8D0592F869EF}) (Version: 2.75.0000 - Socrates Media, LLC)
SolutionCenter (HKLM\...\{EA103B64-C0E4-4C0E-A506-751590E1653D}) (Version: 50.0.152.000 - Hewlett-Packard) Hidden
Sonic_PrimoSDK (HKLM\...\{21DB3D90-D816-4092-A260-CA3F6B55A6DD}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
SpaMsiWrapper (HKLM\...\{F24862FD-DDC7-490D-AC02-8797B575D6A9}) (Version: 1.5.11 - BellSouth) Hidden
Spelling Dictionaries Support For Adobe Reader 9 (HKLM\...\{AC76BA86-7AD7-5464-3428-900000000004}) (Version: 9.0.0 - Adobe Systems Incorporated)
staticcr (HKLM\...\{8943CE61-53BD-475E-90E1-A580869E98A2}) (Version: 5.03.0000.0001 - EASTMAN KODAK Company) Hidden
Status (HKLM\...\{F4C2E5F5-2970-45f4-ABD3-C180C4D961C4}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
StyleEase for APA Style (HKLM\...\StyleEase for APA Style) (Version:  - )
System Requirements Lab (HKLM\...\SystemRequirementsLab) (Version:  - )
TaxCut Mississippi 2007 (HKLM\...\{D5306D70-E8AB-45B3-BECA-16C0A0E02894}) (Version: 1.07.3601 - H&R Block Digital Tax Solutions LLC.)
TaxCut Premium + State 2007 (HKLM\...\{663E217E-FC26-4249-9E8E-F190CD63E737}) (Version: 07.04.0000 - H & R Block)
The Integrity System (HKLM\...\{73E74020-E105-11DF-6784-0052C66B18BE}) (Version: 111.4.21 - PEM Software Systems, Inc)
The Weather Channel Desktop 6 (HKLM\...\The Weather Channel Desktop 6) (Version:  - )
tooltips (HKLM\...\{E79987F0-0E34-42CC-B8FF-6C860AEEB26A}) (Version: 6.02.0001.0001 - EASTMAN KODAK Company) Hidden
TOSHIBA e-STUDIO AddressBook Viewer (HKLM\...\{EC3BDB7D-2BC7-4CAB-B8ED-9FAE63781798}) (Version: 1.09.000 - TOSHIBA TEC CORPORATION)
TrayApp (HKLM\...\{30C19FF2-7FBA-4d09-B9DE-1659977F64F6}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
Unload (HKLM\...\{2CADCEAB-D5DA-44D6-B5FC-7DEE87AB3C0C}) (Version: 5.0.0 - Hewlett-Packard) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Windows Internet Explorer 7 (KB976749) (HKLM\...\KB976749-IE7) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows Internet Explorer 8 (KB976662) (HKLM\...\KB976662-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB980182) (HKLM\...\KB980182-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB980302) (HKLM\...\KB980302-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2141007) (HKLM\...\KB2141007) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB943729) (HKLM\...\KB943729) (Version:  - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955839) (HKLM\...\KB955839) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
VIA Rhine-Family Fast-Ethernet Adapter (HKLM\...\VN_VUIns_Rhine_VIA) (Version:  - )
VIA/S3G Display Driver (HKLM\...\S3) (Version:  - )
Viper 1.5.00 (HKLM\...\Viper) (Version: 1.5.00 - Kerigwa)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (HKLM\...\{F333A33D-125C-32A2-8DCE-5C5D14231E27}.vc_x86runtime_30729_01) (Version: 9.0.30729.01 - Microsoft Corporation)
VitalSource Bookshelf (HKLM\...\{C5E6A84F-2064-40D2-85C4-CE97B76ACECE}) (Version: 5.03.0039 - Ingram Digital)
VPRINTOL (HKLM\...\{999D43F4-9709-4887-9B1A-83EBB15A8370}) (Version: 6.02.0001.0001 - EASTMAN KODAK Company) Hidden
Weather Services (HKLM\...\Weather Services) (Version:  - )
WebEx (HKLM\...\ActiveTouchMeetingClient) (Version:  - WebEx Communications, Inc)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.5318 - Microsoft Corporation) Hidden
WebReg (HKLM\...\{56F8AFC3-FA98-4ff1-9673-8A026CBF85BE}) (Version: 53.0.13.000 - Hewlett-Packard) Hidden
Windows Driver Package - Hewlett - Packard (HidUsb) HIDClass  (01/26/2010 1.12.7600.16385) (HKLM\...\A6E523F705B22F88BB9D8884283C37B7A6271523) (Version: 01/26/2010 1.12.7600.16385 - Hewlett - Packard)
Windows Driver Package - Hewlett-Packard (HidUsb) HIDClass  (01/26/2010 1.12.7600.16385) (HKLM\...\BE846670A37757CAE6EC31E7083177405783FCD9) (Version: 01/26/2010 1.12.7600.16385 - Hewlett-Packard)
Windows Genuine Advantage Notifications (KB905474) (HKLM\...\WgaNotify) (Version: 1.9.0040.0 - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Live ID Sign-in Assistant (HKLM\...\{10A44844-4465-456E-8C97-80BDD4F68845}) (Version: 6.500.3146.0 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows PowerShell™ 1.0 (HKLM\...\KB926139-v2) (Version: 2 - Microsoft Corporation)
Windows PowerShell™ 1.0 MUI pack (HKLM\...\KB926141) (Version: 2 - Microsoft Corporation)
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
WIRELESS (HKLM\...\{F9593CFB-D836-49BC-BFF1-0E669A411D9F}) (Version: 6.02.0001.0001 - EASTMAN KODAK Company) Hidden

========================= Memory info: ===================================
Percentage of memory in use: 66%
Total physical RAM: 2047.17 MB
Available physical RAM: 694.07 MB
Total Virtual: 3337.39 MB
Available Virtual: 2118.81 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:465.76 GB) (Free:413.7 GB) NTFS
3 Drive f: () (Fixed) (Total:465.76 GB) (Free:408.12 GB) NTFS

========================= Users: ========================================
User accounts for \\MAIN

Administrator            ASPNET                   Guest                    
HelpAssistant            Hoover                   QBDataServiceUser17      
QBDataServiceUser20      SUPPORT_388945a0         


**** End of log ****

 

Speccy Snapshot:  http://speccy.piriform.com/results/kjvMgSNVHrG0pXU8qrIe8ZL


Edited by hamluis, 14 October 2015 - 01:15 PM.


#4 hamluis

hamluis

    Moderator


  • Moderator
  • 56,551 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:54 AM

Posted 14 October 2015 - 01:32 PM

465GB Western Digital WDC WD5000AAKS-00D2B0 (SATA): 52 °C
465GB Western Digital WDC WD5000AAKS-00D2B0 (SATA): 49 °C

 

One hard drive is probably overheating (anything at 50 Celsius or above is a concern, IMO), while the other is right at the edge.

 

Install dates to Feb 2009, 2GB RAM.  Missing critical updates from Apr 2011 until 14 Oct 2015, all recently installed.

 

Outdated java in use.

 

Well...I woulld start with running the Data Lifeguard diagnostic tool...on each hard drive.  Extended test, do not run any other option.

 

http://support.wdc.com/KnowledgeBase/answer.aspx?ID=940

 

Let us know whether each drive passes or fails, no need to post anything other than that, at this stage.

 

Louis



#5 ythompson86

ythompson86
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:08:54 AM

Posted 14 October 2015 - 01:59 PM

This can't be good. I don't seem to be able to scan.

 

no%20items.png
 



#6 hamluis

hamluis

    Moderator


  • Moderator
  • 56,551 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:54 AM

Posted 14 October 2015 - 03:58 PM

Did you follow the directions provided by WDC?

 

Please...posting screenshots is not what I consider helpful.

 

Have you tried the other drive?

 

Louis



#7 ythompson86

ythompson86
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:08:54 AM

Posted 14 October 2015 - 07:18 PM

I was not able to run the scan. The program did not recognize a physical drive on the PC. That's why I posted the screenshot.  I tried to click on the logical drive but I was not able to do so. I really have no idea what had happened to this computer. It was fine until a few weeks ago. Thank you.



#8 hamluis

hamluis

    Moderator


  • Moderator
  • 56,551 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:54 AM

Posted 14 October 2015 - 08:26 PM

Try the following, please.

 

GSmart Control per dc3 Instructions

 

Louis



#9 ythompson86

ythompson86
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:08:54 AM

Posted 15 October 2015 - 08:56 AM

Here are my GSmartControl results per instructions:
 
smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-xp-sp3] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net
 
=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Caviar Blue Serial ATA
Device Model:     WDC WD5000AAKS-00D2B0
Serial Number:    WD-WCASY3389388
LU WWN Device Id: 5 0014ee 2acffffad
Firmware Version: 12.01C02
User Capacity:    500,107,862,016 bytes [500 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Thu Oct 15 08:43:47 2015 CDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
 
General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status:      ( 121) The previous self-test completed having
the read element of the test failed.
Total time to complete Offline 
data collection: (10980) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine 
recommended polling time: (   2) minutes.
Extended self-test routine
recommended polling time: ( 129) minutes.
Conveyance self-test routine
recommended polling time: (   5) minutes.
SCT capabilities:       (0x303f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
 
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       7255
  3 Spin_Up_Time            0x0027   240   181   021    Pre-fail  Always       -       983
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       575
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   029   029   000    Old_age   Always       -       52099
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       513
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       218
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       575
194 Temperature_Celsius     0x0022   100   091   000    Old_age   Always       -       47
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       20
198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       15
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       20
 
SMART Error Log Version: 1
No Errors Logged
 
SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed: read failure       90%     52099         93766861
 
SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
 
    log.png


#10 hamluis

hamluis

    Moderator


  • Moderator
  • 56,551 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:54 AM

Posted 15 October 2015 - 09:48 AM

Please run the GSmart on the other hard drive...two hard drives should reflect 2 test results for drives tested.

 

Louis



#11 ythompson86

ythompson86
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:08:54 AM

Posted 15 October 2015 - 09:57 AM

My apologies. The other scan is still running. I will post the results as soon as it gets done. Thank you.



#12 hamluis

hamluis

    Moderator


  • Moderator
  • 56,551 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:54 AM

Posted 15 October 2015 - 10:05 AM

Thank you...there's no need to apologize, I expected you to run the diagnostic on only one drive at a time...and that's what you have done :).

 

There's no sense of urgency with any data request that I make, no reason to hurry...I'm on and off during most days.

 

Louis



#13 ythompson86

ythompson86
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:08:54 AM

Posted 15 October 2015 - 12:53 PM

The other drive completed without error as follows:
 
 
smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-xp-sp3] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net
 
=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Caviar Blue Serial ATA
Device Model:     WDC WD5000AAKS-00D2B0
Serial Number:    WD-WCASY3387028
LU WWN Device Id: 5 0014ee 202548a3e
Firmware Version: 12.01C02
User Capacity:    500,107,862,016 bytes [500 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Thu Oct 15 12:10:34 2015 CDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
 
General SMART Values:
Offline data collection status:  (0x85) Offline data collection activity
was aborted by an interrupting command from host.
Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
without error or no self-test has ever 
been run.
Total time to complete Offline 
data collection: ( 9480) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine 
recommended polling time: (   2) minutes.
Extended self-test routine
recommended polling time: ( 112) minutes.
Conveyance self-test routine
recommended polling time: (   5) minutes.
SCT capabilities:       (0x303f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
 
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   239   182   021    Pre-fail  Always       -       1025
  4 Start_Stop_Count        0x0032   094   094   000    Old_age   Always       -       6119
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   029   029   000    Old_age   Always       -       51838
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       509
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       178
193 Load_Cycle_Count        0x0032   198   198   000    Old_age   Always       -       6118
194 Temperature_Celsius     0x0022   093   090   000    Old_age   Always       -       54
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0
 
SMART Error Log Version: 1
No Errors Logged
 
SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%     51838         -
 
SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
 
log%202.png


#14 hamluis

hamluis

    Moderator


  • Moderator
  • 56,551 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:54 AM

Posted 15 October 2015 - 01:11 PM

Much appreciated, looks OK.

 

Looking back at your initial post...when you say that Windows "reverted"...did you, by chance, notice that the date/time data displayed was different than what it should have been?

 

In any case...I suggest that you run the chkdsk /r command on each of your hard drives, facilitating smooth operation now that we see there's no apparent physical problem with the drives.  Run chkdsk /r on each, doing one drive at a time.  Note the free space between letters, where such occurs.

 

Start/Run...type chkdsk /r, hit Enter.  When new screen opens...type Y, hit Enter.  Then reboot the system, the chkdsk /r command will initiate on the drive containing Windows and complete before booting into Windows.

 

For the other drive...Start/Run...type chkdsk F: /r and hit Enter.  The command will begin to execute, no need to reboot.

 

Louis


Edited by hamluis, 15 October 2015 - 01:18 PM.


#15 ythompson86

ythompson86
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:08:54 AM

Posted 15 October 2015 - 02:19 PM

The date and time is correct as displayed. The desktop, folders, and files are easily recognizable as they are exactly as they were about three years ago. All files and folders created since around 2012 have vanished. The contents of the PC now are as they were when we only had one drive. That's why I asked if I might have reconnected the drives incorrectly. I see the "F" drive but I cannot access the programs on it. I keep getting an error that they are not installed. I also notice that some files and folders are missing from "F" but I am hopeful that I can recover these with Ease US once the computer's configuration is straightened out. Again, I removed the drives because information was missing so I know that there was already an issue before the PC reverted back to its prior state. The changes came after a Windows Update. I will run Check Disk now.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users