Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Dell Inspiron 15 Badly Recurrent Crashes!


  • Please log in to reply
75 replies to this topic

#1 alien_fx_fiend

alien_fx_fiend

  • Members
  • 158 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:0xC000021A
  • Local time:03:39 PM

Posted 14 October 2015 - 04:33 AM

I recently purchased a Dell Inspiron 15 3000 Series (4GB RAM/500GB HDD) [Laptop] running Windows 8.1 Pro. It keeps crashing randomly (esp. during memory intensive tasks), and also when viewing vids in Google Chrome (YouTube). What could be the issue? I hate taking it to the store 'cause I feel they're incompetent. Also I had a Dell Latitude /w no problems, while this crashes every 30-40 minutes! I tried deleting some of the international dictionaries that came /w it, and also increasing the Virtual Memory from a measly 1GB to 3.3-4GB.. I'm wondering now what I could do, I don't wanna play around /w drivers as I have a bad feeling about the whole thing. This is brand new from the factory, there can't be any defects + my 1GB RAM Lenovo Yoga Tablet 8 B6000-HV runs fine, maybe crashes when scrolling fast my Yahoo! mail app, but it's rock-solid. It's a Dell, a very good laptop brand, I hope something can be done. If you want more info, don't hesitate to ask me..!


Edited by alien_fx_fiend, 14 October 2015 - 05:09 AM.

~The Worlds Deceit Has Raped My Soul, We Melt The Plastic People Down Then We Melt Their Plastic Town~

alien.PNG


BC AdBot (Login to Remove)

 


#2 alien_fx_fiend

alien_fx_fiend
  • Topic Starter

  • Members
  • 158 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:0xC000021A
  • Local time:03:39 PM

Posted 29 April 2016 - 07:26 PM

I re-enabled Active Cooling Policy Power-mode (I had set it to Passive hoping it would fix my crashing issue.)I had also disabled SpeedStep in response to Dell Technical Support's advice--but they refused to send me the system board replacement they had agreed upon,so no use turning to them anymore.If things get bad,I'll be forced to leave computers for good.It seems nothing will help it short of an OS re-installation (unless it's a hardware issue though;but I fixed a Dell Latitude laptop freezing by reinstalling the XP OS from my CD.)


Edited by alien_fx_fiend, 29 April 2016 - 07:26 PM.

~The Worlds Deceit Has Raped My Soul, We Melt The Plastic People Down Then We Melt Their Plastic Town~

alien.PNG


#3 RolandJS

RolandJS

  • Members
  • 4,533 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Austin TX metro area
  • Local time:03:39 PM

Posted 29 April 2016 - 08:10 PM

Some Dell models, just like some Acer models, run hotter than others.  I purchased a usb-powered external cooling assembly for each laptop.  And, it has made a difference!  Once I was working on a used laptop, as soon as I added a $20 external cooling assembly, it did not crash again.  I'm not saying this is the problem you are having, I'm just suggesting to try the idea.


Edited by RolandJS, 29 April 2016 - 08:11 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,714 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:39 PM

Posted 30 April 2016 - 10:50 AM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 alien_fx_fiend

alien_fx_fiend
  • Topic Starter

  • Members
  • 158 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:0xC000021A
  • Local time:03:39 PM

Posted 30 April 2016 - 02:17 PM

Some Dell models, just like some Acer models, run hotter than others.  I purchased a usb-powered external cooling assembly for each laptop.  And, it has made a difference!  Once I was working on a used laptop, as soon as I added a $20 external cooling assembly, it did not crash again.  I'm not saying this is the problem you are having, I'm just suggesting to try the idea.

 

Thanks for the advice but I'm looking more along the lines of bad board/RAM.Cooling helps,but it's not what's causing this.Then again I could be wrong!I gotta get to the root cause & fix it,w/o spending too much on this--maybe the i5's would've been a better choice for a laptop.


Edited by alien_fx_fiend, 30 April 2016 - 05:43 PM.

~The Worlds Deceit Has Raped My Soul, We Melt The Plastic People Down Then We Melt Their Plastic Town~

alien.PNG


#6 alien_fx_fiend

alien_fx_fiend
  • Topic Starter

  • Members
  • 158 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:0xC000021A
  • Local time:03:39 PM

Posted 30 April 2016 - 02:25 PM

The Dell website has my drivers,I go there & enter my Service Tag.I downloaded the latest BIOS update (A07) from Dell website,but the Display Driver wouldn't wouldn't install :angry:.During SFC it said Display Adapter might be outdated.It crashes a lot while using internet mostly (& so I have disabled auto-connect to Wi-Fi):viewing Flash videos,downloading big files,multitasking (using resources heavily.)I ran chkdsk /r on both drives--it took ages (1 hr 15 mins each) & then it eventually quit (no report) & loaded Windows--I don't know if it succeeded or not!--I was told it might be bad sectors.Anyway that seemed to help!Oh & all this while I used CPUID CPU-Z (for my specs) & Real Temp.CPUID gives a lot more details on the BIOS & Cache for eg.This laptop was made for Ubuntu so I don't know if it can handle all the load...

 

Speccy:

http://speccy.piriform.com/results/wBhJLsc0N3ICexTDGgZcQhJ

** I don't know why it says i3/i5,it's an Intel Celeron 3505U 2x1.5 GHz

 

MiniToolBox:

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Dell (administrator) on 01-05-2016 at 00:50:05
Running from "G:\Download"
Microsoft Windows 8.1 Pro  (X64)
Model: Inspiron 3543 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/01/2016 12:50:04 AM) (Source: PerfNet) (User: )
Description:

Error: (05/01/2016 12:50:03 AM) (Source: PerfNet) (User: )
Description:

Error: (05/01/2016 12:50:00 AM) (Source: PerfNet) (User: )
Description:

Error: (05/01/2016 12:49:58 AM) (Source: PerfNet) (User: )
Description:

Error: (05/01/2016 12:49:56 AM) (Source: PerfNet) (User: )
Description:

Error: (05/01/2016 12:49:54 AM) (Source: PerfNet) (User: )
Description:

Error: (05/01/2016 12:49:53 AM) (Source: PerfNet) (User: )
Description:

Error: (05/01/2016 12:49:51 AM) (Source: PerfNet) (User: )
Description:

Error: (05/01/2016 12:49:49 AM) (Source: PerfNet) (User: )
Description:

Error: (05/01/2016 12:49:46 AM) (Source: PerfNet) (User: )
Description:


System errors:
=============
Error: (05/01/2016 12:13:06 AM) (Source: Microsoft-Windows-Kernel-Power) (User: )
Description: 4

Error: (05/01/2016 12:04:19 AM) (Source: Microsoft-Windows-Kernel-Power) (User: )
Description: 4

Error: (04/30/2016 03:39:21 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:11:02 AM on ‎4/‎30/‎2016 was unexpected.

Error: (04/29/2016 06:28:01 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\Windows\System32\bcmihvsrv64.dll

Error: (04/29/2016 06:19:43 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:44:08 AM on ‎4/‎29/‎2016 was unexpected.

Error: (04/29/2016 03:04:07 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:49:04 AM on ‎4/‎29/‎2016 was unexpected.

Error: (04/29/2016 12:09:03 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:40:24 PM on ‎4/‎28/‎2016 was unexpected.

Error: (04/28/2016 11:40:24 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:01:18 PM on ‎4/‎28/‎2016 was unexpected.

Error: (04/28/2016 11:05:44 PM) (Source: Service Control Manager) (User: )
Description: The Unsigned Themes service terminated unexpectedly.  It has done this 1 time(s).

Error: (04/28/2016 11:04:40 PM) (Source: Service Control Manager) (User: )
Description: The ESET Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.


Microsoft Office Sessions:
=========================
Error: (05/01/2016 12:50:11 AM) (Source: PerfNet)(User: )
Description:

Error: (05/01/2016 12:50:09 AM) (Source: PerfNet)(User: )
Description:

Error: (05/01/2016 12:50:06 AM) (Source: PerfNet)(User: )
Description:

Error: (05/01/2016 12:50:04 AM) (Source: PerfNet)(User: )
Description:

Error: (05/01/2016 12:50:03 AM) (Source: PerfNet)(User: )
Description:

Error: (05/01/2016 12:50:00 AM) (Source: PerfNet)(User: )
Description:

Error: (05/01/2016 12:49:58 AM) (Source: PerfNet)(User: )
Description:

Error: (05/01/2016 12:49:56 AM) (Source: PerfNet)(User: )
Description:

Error: (05/01/2016 12:49:54 AM) (Source: PerfNet)(User: )
Description:

Error: (05/01/2016 12:49:53 AM) (Source: PerfNet)(User: )
Description:


CodeIntegrity Errors:
===================================
  Date: 2016-04-17 07:35:57.121
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\OldNewExplorer\OldNewExplorer64.dll that did not meet the Windows signing level requirements.

  Date: 2016-04-11 06:44:41.592
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\shell32.dll that did not meet the Windows signing level requirements.

  Date: 2016-04-11 06:44:40.968
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\shell32.dll that did not meet the Windows signing level requirements.

  Date: 2016-04-11 06:42:19.963
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\shell32.dll that did not meet the Windows signing level requirements.

  Date: 2016-04-11 06:42:19.342
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\shell32.dll that did not meet the Windows signing level requirements.

  Date: 2016-04-11 06:18:51.535
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\shell32.dll that did not meet the Windows signing level requirements.

  Date: 2016-04-11 06:18:50.880
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\shell32.dll that did not meet the Windows signing level requirements.

  Date: 2016-04-11 06:18:48.387
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\shell32.dll that did not meet the Windows signing level requirements.

  Date: 2016-04-11 06:18:47.743
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\shell32.dll that did not meet the Windows signing level requirements.

  Date: 2016-04-11 06:18:45.429
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\shell32.dll that did not meet the Windows signing level requirements.


=========================== Installed Programs ============================

#1 Free Minesweeper (HKLM-x32\...\#1 Free Minesweeper) (Version:  - )
µTorrent (HKCU\...\uTorrent) (Version: 3.4.5.41372 - BitTorrent Inc.)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20060 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 19.0.0.213 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.213 - Adobe Systems Incorporated)
Aero Glass for Win8.1+ (HKLM\...\{277BA0F1-D0BB-4D73-A2DF-6B60C91E1533}_is1) (Version: 1.4.1 - Big Muscle)
Alienware Evolution 8 (HKLM-x32\...\Alienware Evolution 8) (Version:  - Mr Blade)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
Arena 3.5 (HKLM-x32\...\Arena 3.5_is1) (Version:  - )
Aspell English Dictionary-0.50-2 (HKLM-x32\...\Aspell English Dictionary_is1) (Version:  - GNU)
BitComet 1.40 64-bit (HKLM-x32\...\BitComet_x64) (Version: 1.40 - CometNetwork)
Bluefish 2.2.7 (HKLM-x32\...\Bluefish) (Version: 2.2.7 - The Bluefish Developers)
Bot Sentry 1.3.0 (remove only) (HKLM-x32\...\bot-sentry) (Version: 1.3.0 - )
Brutal Chess (HKLM-x32\...\Brutal Chess) (Version:  - )
Cambridge Advanced Learner's Dictionary - 4th Edition (HKLM-x32\...\NSIS_cald4) (Version:  - )
Chess Wizard 1.04 (HKLM-x32\...\Chess Wizard_is1) (Version:  - www.chess-wizard.com)
CodeBlocks (HKCU\...\CodeBlocks) (Version: 13.12 - The Code::Blocks Team)
CPUID CPU-Z 1.76 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
DAEMON Tools Lite (HKLM\...\DAEMON Tools Lite) (Version: 10.1.0.0074 - Disc Soft Ltd)
Dell System Detect (HKCU\...\58d94f3ce2c27db0) (Version: 7.3.0.6 - Dell)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 18.1.16.0 - Synaptics Incorporated)
DW WLAN Card (HKLM\...\DW WLAN Card) (Version: 6.30.223.201 - Dell Inc.)
ESET Smart Security (HKLM\...\{92172C3C-7BCF-4DA3-8263-6617B13E897F}) (Version: 8.0.319.0 - ESET, spol s r. o.)
eSpeak version 1.48.04 (HKLM-x32\...\eSpeak_is1) (Version:  - )
eXtra Buttons (HKLM-x32\...\eXtra Buttons) (Version:  - )
Febooti Hex Editor (HKLM\...\{6D30BA32-A85D-473E-88CF-C2338C7E1328}) (Version: 3.7.0 - Febooti Software)
Fences 2 (HKLM-x32\...\Fences 22.01) (Version: 2.01 - Stardock Corporation)
Free Download Manager 3.9.6 (HKLM-x32\...\Free Download Manager_is1) (Version:  - FreeDownloadManager.ORG)
Free Spider Solitaire 2015 v5.1 (HKLM-x32\...\Free Spider_is1) (Version:  - TreeCardGames)
Fritz 15 64-bit (HKLM\...\{E055F983-1A0C-4A1B-84BE-A0E5F03F279C}) (Version: 15.3.0.0 - ChessBase)
GNU Aspell 0.50-3 (HKLM-x32\...\GNU Aspell_is1) (Version:  - GNU)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 49.0.2623.112 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.115 - Google Inc.) Hidden
HUD-Green ThemePack (HKLM-x32\...\HUD-Green ThemePack) (Version:  - mythemepack)
IceChat 9.10 (Build 20160325) (HKLM\...\IceChat9_is1) (Version: 9.10 - IceChat Networks)
IconPack HUD Green (HKLM-x32\...\IconPack) (Version: HUD Green - SkinPack)
Intel® Chipset Device Software (HKLM-x32\...\{d370215a-d003-43ae-a3b6-1028af64d5a1}) (Version: 10.0.20 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.28.1006 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3939 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 13.2.0.1016 - Intel Corporation)
Intel® Serial IO (HKLM\...\{9FD91C5C-44AE-4D9D-85BE-AE52816B0294}) (Version: 1.1.226.0 - Intel Corporation)
Java 8 Update 91 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418091F0}) (Version: 8.0.910.14 - Oracle Corporation)
K-Lite Mega Codec Pack 12.1.0 (HKLM-x32\...\KLiteCodecPack_is1) (Version: 12.1.0 - KLCP)
KMPlayer (remove only) (HKLM-x32\...\The KMPlayer) (Version: 3.9.0.128 - PandoraTV)
KMSpico (HKLM\...\{8B29D47F-92E2-4C20-9EE0-F710991F5D7C}_is1) (Version:  - )
KMSpico v9.1.3 (HKLM\...\KMSpico_is1) (Version: 9.1.3 - )
Lernout & Hauspie TruVoice American English TTS Engine (HKLM-x32\...\tv_enua) (Version:  - )
Microsoft Office Professional Plus 2013 (HKLM\...\Office15.PROPLUS) (Version: 15.0.4420.1017 - Microsoft Corporation)
Microsoft Pinball Arcade Trial (HKLM-x32\...\Pinball Arcade Trial Version 1.0) (Version:  - )
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41105.0 - Microsoft Corporation)
Microsoft Small Basic v1.0 (HKLM-x32\...\{7AAA27E4-CDB3-49C0-AA2D-41827C001BA3}) (Version: 1.0.0.0 - Microsoft Corporation)
Microsoft Text-to-Speech Engine 4.0 (English) (HKLM-x32\...\MSTTS) (Version:  - )
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23506 (HKLM-x32\...\{3ee5e5bb-b7cc-4556-8861-a00a82977d6c}) (Version: 14.0.23506.0 - Microsoft Corporation)
Mozilla Firefox 45.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 45.0.2 (x86 en-US)) (Version: 45.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 45.0.2.5941 - Mozilla)
Node.js (HKLM\...\{76286A49-5C6A-4345-B83F-A034BAA13FDD}) (Version: 5.3.0 - Node.js Foundation)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.9.1 - Notepad++ Team)
ObjectDock Plus (HKLM-x32\...\ObjectDock Plus) (Version:  - )
Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}) (Version: 15.0.4420.1017 - Microsoft Corporation) Hidden
PatchBeam v1.10 (HKLM-x32\...\PatchBeam_is1) (Version: 1.00 - ConeXware, Inc.)
Pidgin (HKLM-x32\...\Pidgin) (Version: 2.10.12 - )
pidgin-otr 4.0.1 (HKLM-x32\...\pidgin-otr) (Version: 4.0.1 - Cypherpunks CA)
Pool 'm Up (HKLM-x32\...\Pool 'm Up) (Version:  - )
PowerArchiver 2010 (HKLM-x32\...\{C1133252-FD54-4F25-9BCE-D3E9E586EA06}) (Version: 11.71.03 - ConeXware, Inc.)
PySol Fan Club edition v.2.0 (HKLM-x32\...\PySol Fan Club edition_is1) (Version:  - )
QUICKfind server v1.1 (HKLM-x32\...\QUICKfind) (Version:  - IDM)
QuickMate Version 1.0.0.10862 (HKLM\...\{095AF998-1B43-49E9-9417-E06E4C5A218B}_is1) (Version:  - Steve Walker)
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Rainmeter (remove only) (HKLM-x32\...\Rainmeter) (Version:  - )
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.39052 - Realtek Semiconductor Corp.)
Reload Icons Cache 1.00 (HKLM-x32\...\Reload Icons Cache 1.00) (Version: 1.00 - Mr Blade Design's)
Sandboxie 5.10 (64-bit) (HKLM\...\Sandboxie) (Version: 5.10 - Sandboxie Holdings, LLC)
Scrabble3D (HKLM-x32\...\{3F521FDA-29E5-4687-90B0-CD19DDEC7D23}) (Version: 3.1.4 - Heiko Tietze)
Semagic (remove only) (HKLM-x32\...\Semagic) (Version:  - )
Send To Toys v2.71 (HKLM\...\Send To Toys_is1) (Version:  - Gabriele Ponti)
Shell32 Details Pane Patch v1.6 (HKLM\...\{E6F2767F-7E21-43CD-B612-6F62C7D7317D}_is1) (Version: 1.6 - MR GRiM)
SkinPack HUD-Green 1.0 (HKLM-x32\...\SkinPack) (Version: HUD-Green 1.0 - SkinPack)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.5.0.9082 - Microsoft Corporation)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.100 - Skype Technologies S.A.)
Stardock Fences 2 (HKLM-x32\...\Stardock Fences 2) (Version: 2.12 - Stardock Software, Inc.)
StartIsBack+ (HKCU\...\StartIsBack) (Version: 1.7.5 - startisback.com)
TeraCopy 2.3 (HKLM\...\TeraCopy_is1) (Version:  - Code Sector)
Ultimate Reference Suite (HKLM-x32\...\Ultimate Reference Suite) (Version: 2013.0.0.0 - Encyclopaedia Britannica, Inc.)
UltraExplorer 2.0.3.1 (HKLM-x32\...\UltraExplorer_is1) (Version:  - Mustangpeak Software)
Unreal Commander v2.02 (HKLM-x32\...\UnrealCommander_is1) (Version: 2.0.2.1101 - Max Diesel)
Update for Skype for Business 2015 (KB2889853) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{40930C8E-A677-414C-A72F-DFDEB10738FB}) (Version:  - Microsoft)
UxStyle (HKLM\...\{86D24646-DAF6-4F5E-BCAD-CF7EF8E362E1}) (Version: 0.2.3.0 - The Within Network, LLC) Hidden
UxStyle (HKLM-x32\...\{05560347-3a9b-4644-a8ed-8b64cc947189}) (Version: 0.2.3.0 - The Within Network, LLC)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
War Ship (HKLM-x32\...\{84E33342-F06B-67C3-F32D-7BCF3E643D73}) (Version: 1.7.1 - Novel Games Limited) Hidden
War Ship (HKLM-x32\...\com.novelgames.flashgames.battleship) (Version: 1.7.1 - Novel Games Limited)
WarShip 1.0 (HKLM-x32\...\WarShip 1.0_is1) (Version:  - )
WhoCrashed 5.50 (HKLM\...\WhoCrashed_is1) (Version:  - Resplendence Software Projects Sp.)
WIDCOMM Bluetooth Software (HKLM\...\{C6D9ED03-6FCF-4410-9CB7-45CA285F9E11}) (Version: 12.0.0.9350 - Broadcom Corporation)
WindowFX (HKLM-x32\...\{A13D3937-C649-4C55-BE71-92BA0CC4CAC5}) (Version: 5.10 - Stardock Corporation) Hidden
WindowFX (HKLM-x32\...\WindowFX) (Version: 5.10 - Stardock Corporation)
Windows Driver Package - Dell Inc (DellRbtn) HIDClass  (06/26/2013 1.4.1) (HKLM\...\F83757BC3DFF5684ED21F4FD63A2BBB0B9F79953) (Version: 06/26/2013 1.4.1 - Dell Inc)
WinRAR 4.00 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.00.0 - win.rar GmbH)
WordWeb (HKLM-x32\...\WordWeb) (Version: 8 - WordWeb Software)
xux ek 8 version 1.5 (HKLM-x32\...\{20FE979A-1820-418A-88B2-9CCC1BCE9D49}_is1) (Version: 1.5 - tono3022)
XYplorer 15.80 (HKLM-x32\...\XYplorer) (Version: 15.80 - Donald Lessau)
Yahoo! Messenger (HKLM-x32\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)
Zabaware TTS Reader 2.0 (HKLM-x32\...\Zabaware TTS Reader) (Version: 2.0 - Zabaware, Inc.)
Zoundry Raven (HKLM-x32\...\Zoundry Raven) (Version: 1.0.375 - Zoundry LLC)

========================= Memory info: ===================================

Percentage of memory in use: 52%
Total physical RAM: 4007.51 MB
Available physical RAM: 1913.59 MB
Total Virtual: 15007.51 MB
Available Virtual: 12771.11 MB

========================= Partitions: =====================================

1 Drive c: (Op Systems) (Fixed) (Total:97.31 GB) (Free:46.62 GB) NTFS
3 Drive g: (Data) (Fixed) (Total:368.1 GB) (Free:344.31 GB) NTFS

========================= Users: ========================================

User accounts for \\DELL-PC

Administrator            Dell                     Guest                    

========================= Minidump Files ==================================

No minidump file found


**** End of log ****


Edited by alien_fx_fiend, 30 April 2016 - 05:25 PM.

~The Worlds Deceit Has Raped My Soul, We Melt The Plastic People Down Then We Melt Their Plastic Town~

alien.PNG


#7 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,714 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:39 PM

Posted 01 May 2016 - 11:46 AM

Open the Charms and select Search.

 

In the search box typs in services.msc

 

Services will appear below the search box, click/tap on it.

 

When Services opens scroll down to Server and right click on it, then select Properties.

 

Make sure the Startup type is set to Automatic and the Server status is running.

 

If it is not running click on Start in the Server status.

 

Post what you find. 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 alien_fx_fiend

alien_fx_fiend
  • Topic Starter

  • Members
  • 158 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:0xC000021A
  • Local time:03:39 PM

Posted 01 May 2016 - 07:18 PM

Open the Charms and select Search.
 
In the search box typs in services.msc
 
Services will appear below the search box, click/tap on it.
 
When Services opens scroll down to Server and right click on it, then select Properties.
 
Make sure the Startup type is set to Automatic and the Server status is running.
 
If it is not running click on Start in the Server status.
 
Post what you find. 

 
Yeah I did it,but do I need it?& will it fix the freezes?I don't use NETBIOS or any Server features--I like my computer locked-down.Actually I got the tip from a "Speed up your computer" video,to turn off unneeded services.By the way,I had Server disabled long after the freezes--this was a brand new laptop & yet it kept freezing/hangs.**I will test it sometime & let you know...

Edited by alien_fx_fiend, 02 May 2016 - 02:18 AM.

~The Worlds Deceit Has Raped My Soul, We Melt The Plastic People Down Then We Melt Their Plastic Town~

alien.PNG


#9 alien_fx_fiend

alien_fx_fiend
  • Topic Starter

  • Members
  • 158 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:0xC000021A
  • Local time:03:39 PM

Posted 03 May 2016 - 05:11 PM

There is an update to my Display driver but I can't download it (225 MB)--it freezes,or the internet gets disconnected /w a "Limited Connectivity" message.The link is here:http://downloads.dell.com/FOLDER03632387M/1/Video_Driver_TFG3R_WN32_20.19.15.4404_A03.EXE If someone can upload this & split the file into 20 parts (WinRAR (though I use Power Archiver.)


Edited by alien_fx_fiend, 03 May 2016 - 05:13 PM.

~The Worlds Deceit Has Raped My Soul, We Melt The Plastic People Down Then We Melt Their Plastic Town~

alien.PNG


#10 RolandJS

RolandJS

  • Members
  • 4,533 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Austin TX metro area
  • Local time:03:39 PM

Posted 03 May 2016 - 06:54 PM

Power Archiver -- I used the free version for a long time until I realized some Power Archived zip files were not being played nice with either 7-zip or Windows built-in zip program.  I went with 7-zip totally ever since then.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#11 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,714 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:39 PM

Posted 04 May 2016 - 09:52 AM

The perfnet error you are seeing in the minitoolbox is related to the Server service seen there as well.  So in answer to your question as to whether this will resolve you problem, perhaps or perhaps not, but it is one step toward resolving this and needs to be done.

 

All of the drivers that came installed on this computer should be the correct ones and you should not need to update any of these at this time.  As for the BIOS, unless you have made a hardware change that requires a update or Dell has suggested a update you should leave the BIOS alone. 

 

I see that you have utorrent installed.  P2P downloads is one of the quickest ways that I know of to become infected.  You have no way of knowing whether the files being offered are infected or not.  Doing this is a crapshoot in which you will eventually lose.

 

 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 alien_fx_fiend

alien_fx_fiend
  • Topic Starter

  • Members
  • 158 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:0xC000021A
  • Local time:03:39 PM

Posted 04 May 2016 - 06:00 PM

The perfnet error you are seeing in the minitoolbox is related to the Server service seen there as well.  So in answer to your question as to whether this will resolve you problem, perhaps or perhaps not, but it is one step toward resolving this and needs to be done.
 
All of the drivers that came installed on this computer should be the correct ones and you should not need to update any of these at this time.  As for the BIOS, unless you have made a hardware change that requires a update or Dell has suggested a update you should leave the BIOS alone. 
 
I see that you have utorrent installed.  P2P downloads is one of the quickest ways that I know of to become infected.  You have no way of knowing whether the files being offered are infected or not.  Doing this is a crapshoot in which you will eventually lose.

Oh I see.Well,thank you.I just want to fix the freezing,that's all.By the way,my Lenovo tablet was infected as well,& later broke.I've got a brand new desktop that crashes as well (posted about it in Bleeping Computer),must be a bad XP CD-ROM/OS--they said it could be attributed to VGA corruption & I believed them.As for uTorrent I don't use it anymore (just for an encyclopedia & chess app et. al. (already got Chess Lv100 from Windows Store.))Also I had my AV activated at that time (now I disabled it as it was freezing faster /w it.)The SFC reported that my Display driver was outdated,& I'm pretty sure it's that.I am aware of the Perfnet errors in this log.I also noticed OldExplorer which is a customization app,& also Shellstyle error,which is 'cause I use an UxStyle theme mod.
 

Power Archiver -- I used the free version for a long time until I realized some Power Archived zip files were not being played nice with either 7-zip or Windows built-in zip program.  I went with 7-zip totally ever since then.

Yeah I really like Power Archiver--I first found it when it came /w my Windows CD,& also checked it out on some apps website (liked it more when it was free.) :)

Edited by alien_fx_fiend, 04 May 2016 - 06:57 PM.

~The Worlds Deceit Has Raped My Soul, We Melt The Plastic People Down Then We Melt Their Plastic Town~

alien.PNG


#13 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,714 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:39 PM

Posted 05 May 2016 - 08:17 AM

It appears that you are going to do what you deem to be appropriate and ignore any suggestions that you don't believe are necessary.

 

Here's wishing you the best of luck. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 alien_fx_fiend

alien_fx_fiend
  • Topic Starter

  • Members
  • 158 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:0xC000021A
  • Local time:03:39 PM

Posted 06 May 2016 - 12:42 AM

It appears that you are going to do what you deem to be appropriate and ignore any suggestions that you don't believe are necessary.
 
Here's wishing you the best of luck. :thumbup2:


It's okay,thanks!I need someone /w computer engineering know-how to find the fault at a hardware level,or even OS.I also disabled Fast Startup,in case that helps.Also I ran a chkdsk C:/G: /f /r this time & that seemed to help drastically (though it stalled at 10/15%) & returned to Windows after an hour or so.

Edited by alien_fx_fiend, 06 May 2016 - 01:15 AM.

~The Worlds Deceit Has Raped My Soul, We Melt The Plastic People Down Then We Melt Their Plastic Town~

alien.PNG


#15 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,714 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:39 PM

Posted 06 May 2016 - 11:06 AM

It's okay,thanks!I need someone /w computer engineering know-how to find the fault at a hardware level,or even OS.I also disabled Fast Startup,in case that helps.Also I ran a chkdsk C:/G: /f /r this time & that seemed to help drastically (though it stalled at 10/15%) & returned to Windows after an hour or so.

 

No, you don't need someone with computer engineering knowledge to resolve your problem.  You need to do what is suggested.  There could be several issues causing this problem.  You need to address these as they are found.

 

https://technet.microsoft.com/en-us/library/dd363715(v=ws.10).aspx

 

 

 

 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users