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Please Help! Computer Being Taken Over!

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3 replies to this topic

#1 cristinhope


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  • 2 posts
  • Local time:06:33 PM

Posted 19 July 2006 - 11:30 AM

I am having mulitple problems with my computer. I receive many errors and am constantly seeing an application being run that says "override" when I am experiencing the most problems. I have included my HijackThis log below. Please help!!

Logfile of HijackThis v1.99.1
Scan saved at 11:28:31 AM, on 07/19/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\ISS\issSensors\DesktopProtection\blackd.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
c:\Program Files\ENDFORCE\AgentAPI.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
c:\Program Files\CA\Unicenter Software Delivery\BIN\SDSERV.EXE
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\CA\SharedComponents\DTS\bin\tngdoba.exe
C:\Program Files\CA\SharedComponents\DTS\bin\tngdta.exe
c:\Program Files\CA\Unicenter Software Delivery\BIN\TRIGGAG.EXE
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\j2re1.4.2_11\bin\jusched.exe
C:\Program Files\Lexmark 2300 Series\ezprint.exe
C:\Program Files\Java\j2re1.4.2_11\bin\jucheck.exe
C:\Program Files\ENDFORCE\AgntTray.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\ISS\issSensors\DesktopProtection\blackice.exe
C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
C:\Program Files\Lotus\Sametime Client\Connect.exe
C:\Program Files\Avaya\Avaya IP Agent\IpAgent.exe
c:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
D:\Documents and Settings\GEHC\Local Settings\Temp\PKZO1.tmp\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Http://healthcare.home.ge.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://gems.setpac.ge.com:1533/pac.pac
F2 - REG:system.ini: Shell=Explorer.exe, C:\WINDOWS\System32\dshkp.exe
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,onnoaid.exe
O2 - BHO: CExtension Object - {0019C3E2-DD48-4A6D-ABCD-8D32436323D9} - C:\WINDOWS\cfg32p.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Yvakt Class - {5C3E6596-C64F-48E0-AC1E-B9C6EB3A5915} - C:\WINDOWS\System32\x3cqp0.dll
O2 - BHO: CFG32S - {7564B020-44E8-4c9b-A887-C6EC41AC67DA} - C:\WINDOWS\cfg32r.dll
O2 - BHO: (no name) - {C5AF2622-8C75-4dfb-9693-23AB7686A456} - C:\WINDOWS\DH.dll (file missing)
O2 - BHO: Scaggy Insert - {C68AE9C0-0909-4DDC-B661-C1AFB9F59898} - C:\WINDOWS\cfg32o.dll
O2 - BHO: (no name) - {E5E2A3E7-00FE-4D31-A030-A10799DDCA66} - (no file)
O3 - Toolbar: SupportCentral - {E5CA3FCB-32F0-4602-A3FD-0785E3F0F5BF} - C:\WINDOWS\System32\SCTOOL~1.DLL
O3 - Toolbar: Search - {669695BC-A811-4A9D-8CDF-BA8C795F261C} - C:\WINDOWS\cfg32s.dll
O4 - HKLM\..\Run: [Dell Wireless Manager UI] C:\WINDOWS\System32\WLTRAY
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\System32\igfxpers.exe
O4 - HKLM\..\Run: [Sxplog] c:\SxpInst\sxpstub.exe
O4 - HKLM\..\Run: [SDJobCheck] triggusr.exe
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_11\bin\jusched.exe
O4 - HKLM\..\Run: [LXCGCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCGtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [lxcgmon.exe] "C:\Program Files\Lexmark 2300 Series\lxcgmon.exe"
O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 2300 Series\ezprint.exe"
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Lexmark Fax Solutions\fm3032.exe" /s
O4 - HKLM\..\Run: [CA-AMAgent] C:\Program Files\CA\Unicenter Asset Management\Agents\amagent.exe
O4 - HKLM\..\Run: [ENDFORCEAgent] "c:\Program Files\ENDFORCE\AgntTray.exe"
O4 - HKLM\..\Run: [Hhl7RfpJ] "C:\WINDOWS\System32\ssn6tuu.exe"
O4 - HKLM\..\Run: [Configuration Manager] C:\WINDOWS\cfg32.exe
O4 - HKCU\..\Run: [DHaxi.exe] C:\WINDOWS\System32\DHaxi.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [sys_up1] C:\Program Files\Common Files\svchostsys\svchostsys.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_7 -reboot 1
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: pwreset.lnk = C:\Program Files\Avaya\Avaya IP Agent\Service Provider\pwreset.exe
O4 - Global Startup: RealSecure® Desktop Protector.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O14 - IERESET.INF: START_PAGE_URL=Http://healthcare.home.ge.com
O15 - Trusted Zone: *.ge.com
O15 - Trusted Zone: *.ge.com (HKLM)
O16 - DPF: Sametime Meeting Room Client ST30EMS - http://medmeeting01.ge.com/sametime/stmeet...gRoomClient.cab
O16 - DPF: Sametime MRC 651FP1 - http://americascomm01.ge.com/sametime/stme...gRoomClient.cab
O16 - DPF: {24CEC0BF-C8BC-4BCB-B804-226326B319EF} (JNILoader Control) - http://medmeeting01.ge.com/sametime/stmeet...STJNILoader.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1145501810642
O16 - DPF: {8F0DF9DB-AA5A-4ED0-9176-1C4A9C762C59} (JNILoader Control) - http://americascomm01.ge.com/sametime/STMe...STJNILoader.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = am.med.ge.com
O17 - HKLM\Software\..\Telephony: DomainName = am.med.ge.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{53A4C68C-8F29-4406-87C0-ADA9F1CCA4C8}: Domain = e2k.ad.ge.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{53A4C68C-8F29-4406-87C0-ADA9F1CCA4C8}: NameServer =,
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = am.med.ge.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = e2k.ad.ge.com,am.med.ge.com,med.ge.com,ge.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = e2k.ad.ge.com,am.med.ge.com,med.ge.com,ge.com
O18 - Filter: text/html - {624A3CDB-8C0A-4902-8480-191582C8498E} - C:\WINDOWS\System32\x3cqp0.dll
O23 - Service: Asset Management Agent (AmoAgent) - Computer Associates International, Inc. - C:\WINDOWS\UMCSTUB.EXE
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\ISS\issSensors\DesktopProtection\blackd.exe
O23 - Service: Unicenter Message Queuing Server (CA-MessageQueuing) - Computer Associates International, Inc. - C:\PROGRA~1\CA\SHARED~1\CAM\bin\cam.exe
O23 - Service: CA-License Client (CA_LIC_CLNT) - Unknown owner - C:\WINDOWS\Lic98Rmt.exe
O23 - Service: CA-License Server (CA_LIC_SRVR) - Unknown owner - C:\WINDOWS\Lic98RmtD.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: ENDFORCE Agent API - ENDFORCE, Inc. - c:\Program Files\ENDFORCE\AgentAPI.exe
O23 - Service: iClarityQoSService - AVAYA Communication - C:\WINDOWS\System32\\QosServM.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Event Log Watch (LogWatch) - Unknown owner - C:\WINDOWS\LogWatNT.exe
O23 - Service: lxcg_device - - C:\WINDOWS\System32\lxcgcoms.exe
O23 - Service: mars_musesrvr - Unknown owner - C:\gemsit\opt\MarsNT\bin\musesrvr.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: RapApp - Internet Security Systems, Inc. - C:\Program Files\ISS\issSensors\DesktopProtection\RapApp.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Unicenter Software Delivery (SDService) - Computer Associates International, Inc. - c:\Program Files\CA\Unicenter Software Delivery\BIN\SDSERV.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: DTS Browser (TNG-DOBA) - Computer Associates International, Inc. - C:\Program Files\CA\SharedComponents\DTS\bin\tngdoba.exe
O23 - Service: DTS Metrics Gatherer (TNG-DTMG) - Computer Associates International, Inc. - C:\Program Files\CA\SharedComponents\DTS\bin\tngdtmg.exe
O23 - Service: DTS Agent (TNG-DTS) - Computer Associates International, Inc. - C:\Program Files\CA\SharedComponents\DTS\bin\tngdta.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

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#2 pomp


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Posted 19 July 2006 - 12:04 PM


You are currently using HijackThis from a temporary directory, this can cause problems.
HijackThis creates backups, these are needed in case of any recovery issues.
Please create a directory on your C:\ drive called C:\HJT, download and unzip HijackThis into that directory. Run the program from that directory from now on.

STEPS For Creating Folder
1. Please go to My Computer, open your C:\ drive, Select: New >> Folder and name the folder HJT.

2. Go here
D:\Documents and Settings\GEHC\Local Settings\Temp\PKZO1.tmp\ and find HijackThis.exe and cut and paste it into the HJT folder you created.


Please download Qoofix by RubbeR DuckY from http://www.malwarebytes.org/Qoofix.zip
  • Unzip all files to a convenient location such as C:\Qoofix.
  • Go to the folder you unzipped all files and run Qoofix.exe.
  • Click Begin Removal and wait for the scan to finish.
  • If an infection has been found, select yes to restart your computer.
then do this...

Open HijackThis, click Config, click Misc Tools
Click "Open Uninstall Manager"
Click "Save List" (generates uninstall_list.txt)
Click Save, copy and paste the results in your next post.

Edited by pomp, 19 July 2006 - 12:07 PM.

My help in removing spyware is free, but if you'd like to donate: Donate


#3 cristinhope

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  • Local time:06:33 PM

Posted 19 July 2006 - 12:26 PM


I moved HijackThis to a permanent folder and also performed the tasks you listed. Here is the log from HijackThis Unistall:

ABBYY FineReader 6.0 Sprint
Adobe Reader 7.0.7
Adobe Reader Chinese Simplified Fonts
Adobe Reader Chinese Traditional Fonts
Adobe Reader Japanese Fonts
Adobe Reader Korean Fonts
ALPS Touch Pad Driver
Avaya IP Agent
Broadcom Gigabit Integrated Controller
CA Unicenter Asset Management
CA Unicenter Software Delivery
Conexant D110 MDC V.92 Modem
Crystal Ball2000
Dell Wireless WLAN Card
Fiberlink Dialer
GE Brand Experience Screensaver
GESSblk Screen Saver
HijackThis 1.99.1
HP Extended Capabilities 4.7
HP Image Zone 4.7
HP Image Zone Express
HP PSC & OfficeJet 4.7
HP Software Update
Intel® Graphics Media Accelerator Driver for Mobile
Internet Explorer Q903235
Java 2 Runtime Environment, SE v1.4.2_11
Lexmark 2300 Series
Lexmark Fax Solutions
LiveReg (Symantec Corporation)
LiveUpdate 2.6 (Symantec Corporation)
Logitech SetPoint
Macromedia Flash Player
Macromedia Flash Player 8
Macromedia Flash Player 8
Macromedia Flash Player 8
Macromedia Shockwave Player
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft Office 2000 Proofing Tools Disc 1
Microsoft Office 2000 SR-1 Standard
Microsoft Office Outlook 2003
Microsoft Visio Viewer 2002
Password Policy Client 4.0
PKZIP for Windows
PKZIP Shared Components
Sametime Client v6.5.1
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896426)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905495)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB917159)
Spybot - Search & Destroy 1.4
Symantec AntiVirus
Symantec pcAnywhere
Update for Windows XP (KB898461)
VPN Client
Windows Installer 3.1 (KB893803)
Windows Media Format Runtime
Windows Media Player 10
Windows Media Player 9 Series
Windows Media Player Hotfix [See Q828026 for more information]
Windows XP Hotfix - KB810217
Windows XP Hotfix - KB816941
Windows XP Hotfix - KB822603
Windows XP Hotfix - KB823182
Windows XP Hotfix - KB823980
Windows XP Hotfix - KB824105
Windows XP Hotfix - KB824141
Windows XP Hotfix - KB824151
Windows XP Hotfix - KB825119
Windows XP Hotfix - KB828028
Windows XP Hotfix - KB828035
Windows XP Hotfix - KB828741
Windows XP Hotfix - KB833987
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB835732
Windows XP Hotfix - KB839645
Windows XP Hotfix - KB840315
Windows XP Hotfix - KB840987
Windows XP Hotfix - KB841356
Windows XP Hotfix - KB841533
Windows XP Hotfix - KB841873
Windows XP Hotfix - KB842773
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB871250
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB873376
Windows XP Hotfix - KB883939
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB889293
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891711
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB892944
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Hotfix - KB896727
Windows XP Hotfix - KB905915
Windows XP Hotfix - KB918439
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#4 pomp


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Posted 19 July 2006 - 12:33 PM

In add/remove programs please remove the following:


then..did you run qoofix and the instructions to it? Please do that and post the logfile.

Edited by pomp, 19 July 2006 - 12:34 PM.

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