I purchased a new ASUS G751JL-T7028H upgraded with 16 GB of RAM. It has an i7-4720, 128 GB ssd, 1 TB hdd and came with Win 8.1.
I open the box, plug it in, and after 2 min of use it shuts down and stops responding. After half an hour, I can boot it up again. After 5 min of usage, it shuts down again without responding afterwards. Only the light indicators blink once and that's it. I call ASUS and they told me to hold down Power Button for 15 sec. I do it, it starts working again. I start my windows set up from the beginning. Finally, I arrive at the desktop. I get update message.I click to update to win 10 and I get a BSOD (can't remember the issue name). It restarts, I try to update to win 10 through Microsoft's exe. I get a different BSOD. It restarts, I try to update drivers this time and it crashes again. No response, like in the beginning. I sent it back, they told me it's working fine, nothing wrong with it. I asked if they updated it and they said "we cant, the machine works just fine the way we sold it - updating is your problem. Call Microsoft".
Where all these issues come from? Why does it shut down and stop responding unless I keep that Power button pressed? Why so many BSOD?