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BSOD Whea_Uncorrectable_Error Happened Twice Now


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#1 TroganWorm

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Posted 10 October 2015 - 07:39 PM

Here is the stuff the Bsod instruction post told me to do, I put the preform one first, then the bosd posting instruction one last (or basically the other way around from what the instructions said)

 

OS: Win 10

 

Bit: x64

 

OS: Win 10

 

OS: Pre-Installed

 

Age: Roughly 3 months

 

OS Age: Also roughly 3 months

 

CPU, Motherboard, VD, Power Supply: Unknown

 

SysManufacturer: HP

 

Model#:700-406

 

And finally, desktop

 

 

 

Attached Files



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#2 usasma

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Posted 11 October 2015 - 06:56 PM

These errors are most often hardware, compatibility, or low-level driver problems.

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

There are 2 ApphelpHardBlock errors in the WER section of MSINFO32.
I suspect that this means that you have incompatible software installed.
Please check your older software for compatibility with this version of Windows.

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.


Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.


Please uninstall the McAfee software (in particular WebAdvisor) as it's present in both memory dumps (and it's a low-level driver).  I'm not certain that it's a problem, but removing it will tell us for sure.

 

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Sat Oct 10 20:14:01.258 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101015-26859-01.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16515.amd64fre.th1.150916-2039
System Uptime:[B]7 days 8:45:40.773[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, ffffe001251f2028, bc800800, 10137}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001251f2028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bc800800, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000010137, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  Skype.exe
FAILURE_BUCKET_ID: [B]0x124_AuthenticAMD_PROCESSOR_CACHE[/B]
  BIOS Version                  80.11
  BIOS Release Date             03/10/2015
  Manufacturer                  Hewlett-Packard
  Product Name                  700-406
  Baseboard Product             2B17
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 26 15:06:19.822 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092615-19781-01.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16463.amd64fre.th1.150819-1946
System Uptime:[B]2 days 11:20:42.603[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, ffffe001523d9028, bc800800, 10137}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001523d9028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bc800800, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000010137, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x124_AuthenticAMD_PROCESSOR_CACHE[/B]
  BIOS Version                  80.11
  BIOS Release Date             03/10/2015
  Manufacturer                  Hewlett-Packard
  Product Name                  700-406
  Baseboard Product             2B17
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Sat Oct 10 20:14:01.258 2015 (UTC - 4:00)**************************
AmUStor.SYS                 Fri Jul  5 05:07:06 2013 (51D68CBA)
stwrt64.sys                 Thu Nov  7 01:12:44 2013 (527B2F5C)
amdkmpfd.sys                Fri Dec 13 00:33:34 2013 (52AA9C2E)
[COLOR=RED][B]AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)[/B][/COLOR]
bcmwl63a.sys                Thu Jul 31 12:58:54 2014 (53DA75CE)
bcbtums.sys                 Mon Mar 23 17:31:26 2015 (5510862E)
Hamdrv.sys                  Mon Mar 30 09:28:42 2015 (55194F8A)
MBAMSwissArmy.sys           Mon Apr 13 15:29:19 2015 (552C190F)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
AtihdWT6.sys                Mon May 25 21:21:51 2015 (5563CAAF)
atikmpag.sys                Fri Aug 21 21:45:00 2015 (55D7D41C)
atikmdag.sys                Fri Aug 21 22:10:03 2015 (55D7D9FB)
mfesapsn.sys                Tue Sep 22 18:50:10 2015 (5601DB22)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 26 15:06:19.822 2015 (UTC - 4:00)**************************
atikmpag.sys                Mon Aug  3 15:32:54 2015 (55BFC1E6)
atikmdag.sys                Mon Aug  3 15:57:16 2015 (55BFC79C)
mfesapsn.sys                Thu Sep 10 11:51:05 2015 (55F1A6E9)
[/font]
http://www.carrona.org/drivers/driver.php?id=AmUStor.SYS
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=mfesapsn.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=mfesapsn.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 TroganWorm

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Posted 11 October 2015 - 07:16 PM

The main reason i know about bleeping computers is because of my fascination with viruses, i frankly cant understand half of what your saying, so could you dumb it down a little? all i got out of it was incompatible software, but how to i check my software to see if i have any that are incompatible?



#4 usasma

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Posted 12 October 2015 - 05:11 AM

I understand that this is confusing - but the good thing about Bleeping Computer is that we'll spend the time discussing it in order help you understand it.

 

You start by looking in your programs and then search for them with Google/Bing.

Add the terms "compatible" and "Windows 10" to the search terms.

 

You'll find that a lot of sites will give conflicting information.

So, when in doubt, uninstall the program (make sure you're able to reinstall it later on if you need it).

At times the system won't let you uninstall it - that'll be the ones that have the Hard Block on them.

 

Unfortunately this is a tedious, one-by-one process.

If you wish to avoid it, then there are other options.

 

Don't forget to uninstall the McAfee software and to run the hardware diagnostics also ( http://www.carrona.org/hwdiag.html )

Fixing BSOD's is a matter of a lot of different things - and then waiting to see if they've stopped.

 

 

Let's start with this:

 

Otherwise this tends to look similar to many other problems that we've seen with W10 being installed on well-used systems.

There's a couple of things to try:
1)  Run the following command in a Powershell window that's run as an Administrator in order to re-register the Windows Store apps:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
From this article:  http://www.thewindowsclub.com/re-register-windows-store-apps
Be sure that Edge is closed (in Task Manager).  Cortana will spit an error as it's still running - don't worry about that for now.

2)  Uninstall your antivirus, then use the removal tool for it (there's a list of most of them here:  http://www.carrona.org/avuninst.html ), then install a freshly downloaded, W10 compatible version.  Some A/V have difficulties with the upgrade, so removing them and then reinstalling them will help how they run.

3)  Download fresh copies of the latest, W10 compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

4)  Get ALL available Windows Updates

5)  Get ALL available, W10 compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

6)  Get ALL available, W10 compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

If this doesn't fix things, then post back so we can discuss the following options:
- continuing to attempt to fix this copy of the OS
- Reset of the OS (considering both the "Keep My Files" and the "Remove Everything" options)
- revert to the previous OS (both at less than 30 days, and at more than 30 days since initial update)
- revert to the previous OS with another attempt at installing W10 (I don't recommend this)
- clean install of the previous OS
- clean install of the previous OS, then update to W10
- W10 clean install

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 TroganWorm

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Posted 12 October 2015 - 10:58 AM

the only reason mcafee and other bleep is installed on it is when my grandma was picking up my pc, they tricked her into paying 50 bucks to download a bunch of bleep on it

 

and id rather do the option with corrona, while i havnt downloaded alot of things as of yet, im not checking all my programs to make sure they are compatible



#6 usasma

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Posted 13 October 2015 - 04:36 AM

It's your system and you can do whatever you want to it.
I only provide suggestions.

Good luck.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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