Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Infected computer and complaints received


  • This topic is locked This topic is locked
11 replies to this topic

#1 restrictedaccess

restrictedaccess

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:33 AM

Posted 10 October 2015 - 04:14 AM

Hi,

 

Was wondering if someone might be able to give me some advice as to what my next step would be in trying to cure this infection that my Computer has developed ?

 

I have received advice through my ISP that i have been reported to have been causing interference to other computers by some form of malware that goes under the name of "Bedep" and "Tinba"

 

My computer runs extremely slow and the task manager is chock full of the same processes running three or four times, Notepad.exe, Presentation Host.exe, SVChost.exe, dhll host, and quite a few more that i suspect should not be there.

 

I can handle the slowness of the machine in general but i find that the browser is going to websites that i know nothing about and suspect might be up to no good.

 

I have run just about every malware removal program available on the web plus the two subscription editions installed but nothing has been able to find anything wrong.

 

Hoping someone might be able to tell me what i can do before the ISP gets another complaint and decides enough is enough and pulls my plug, so to speak.

 

Any info would be much appreciated.

 

Regards.

 



BC AdBot (Login to Remove)

 


#2 nasdaq

nasdaq

  • Malware Response Team
  • 40,169 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:01:33 PM

Posted 10 October 2015 - 09:17 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===


Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===


How is the computer running now?
Wait for further instructions.

#3 restrictedaccess

restrictedaccess
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:33 AM

Posted 10 October 2015 - 03:23 PM

Thanks Nasdaq,

 

Malwarebytes was one of the original installed programs that could not find anything wrong but i will follow your instructions and download a new version.

 

Thanks again for your help

 

Regards,



#4 restrictedaccess

restrictedaccess
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:33 AM

Posted 10 October 2015 - 10:39 PM

Attached File  Malwarebytes log.txt   1.15KB   1 downloadsAttached File  AdwCleanerC1.txt   11.96KB   1 downloadsAttached File  AdwCleanerS1.txt   11.11KB   0 downloadsAttached File  FRST.txt   35.13KB   1 downloadsAttached File  Addition.txt   31.64KB   1 downloadsCopy of logs as requested

 

 

Computer is running about the same speed and the task manager is showing 100% usage with the same dubious programs running.

 

Thanks Nasdeq.

 

Regards,



#5 nasdaq

nasdaq

  • Malware Response Team
  • 40,169 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:01:33 PM

Posted 11 October 2015 - 09:09 AM

Windows Firewall is disabled.

Turn it ON.
http://windows.microsoft.com/en-ca/windows/turn-windows-firewall-on-off#turn-windows-firewall-on-off=windows-7
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

ShortcutTarget: AutoRun MyWifi.lnk -> C:\WINDOWS\Installer\{33D427F9-FB5E-4E1A-A83E-E9E1E6B060AD}\_60ECD5E5FD618826B11700.exe (No File)
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-1177238915-746137067-1343024091-1003\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
FF Plugin: @Microsoft.com/NpWinExt,version=5.0 -> C:\Program Files\MSN Toolbar\Platform\5.0.1449.0\npwinext.dll [No File]
FF Plugin: @tools.google.com/Google Update;version=3 -> C:\Program Files\Google\Update\1.3.28.1\npGoogleUpdate3.dll [No File]
FF Plugin: @tools.google.com/Google Update;version=9 -> C:\Program Files\Google\Update\1.3.28.1\npGoogleUpdate3.dll [No File]
FF HKLM\...\Firefox\Extensions: [msntoolbar@msn.com] - C:\Program Files\MSN Toolbar\Platform\5.0.1449.0\Firefox => not found
FF HKU\S-1-5-21-1177238915-746137067-1343024091-1003\...\Firefox\Extensions: [{C5DA0A4C-0928-11E2-8271-B8AC6F996F26}] - C:\Documents and Settings\CHRIS3\Local Settings\Application Data\{C5DA0A4C-0928-11E2-8271-B8AC6F996F26} => not found
CHR HKLM\...\Chrome\Extension: [jbolfgndggfhhpbnkgnpjkfhinclbigj] - <no Path\update_url>
S2 gupdate; "C:\Program Files\Google\Update\GoogleUpdate.exe" /svc [X]
S3 gupdatem; "C:\Program Files\Google\Update\GoogleUpdate.exe" /medsvc [X]
S3 rpcapd; "%ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini" [X]
S3 catchme; \??\C:\12345678\catchme.sys [X]
S2 COMMSB96; no ImagePath
S2 COMMSBEP; no ImagePath
S3 cpuz134; \??\C:\DOCUME~1\CHRIS3\LOCALS~1\Temp\cpuz134\cpuz134_x32.sys [X]
S3 DLPortIO; \??\C:\unzipped\epr097g\DLPortIO.SYS [X]
S3 eapihdrv; \??\C:\DOCUME~1\CHRIS3\LOCALS~1\Temp\ehdrv.sys [X]
S3 ESETCleanersDriver; \??\C:\WINDOWS\system32\Drivers\ESETCleanersDriver.sys [X]
S0 fyfwwd; System32\drivers\hpdw.sys [X]
S3 SaxNDIS; system32\drivers\saxndis.sys [X]
S3 StarOpen; no ImagePath
S3 USBBULK; System32\Drivers\USBBULK.sys [X]
S3 WinDriver6; system32\drivers\windrvr6.sys [X]

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 3 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.

rkill.exe
rkill.com
rkill.scr

It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested on another computer and then transfer them to the desktop of the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

When completed it will create a log. Please post the content on your next reply.
===


--RogueKiller--
  • Download & SAVE to your Desktop Download RogueKiller
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • When instructed Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • Click on "Report"
  • Click on Export TXT button save the file as RogueReport.txt
  • The file RogueReport.txt will be saved in the desktop.
  • Close the program.
  • Open the file with Notepad and Copy/paste the content into your next reply.
<<<>>>

Download Security Check by screen317 from here
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
p.s.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.

If the site is busy or not available use this mirror site:
http://www.bleepingcomputer.com/download/securitycheck/

Keep me posted.

Wait for further instructions.

#6 restrictedaccess

restrictedaccess
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:33 AM

Posted 12 October 2015 - 06:44 AM

Thanks Nasdaq,

 

Please find copies of Scan results texts as requested.

 

One thing i have noticed is that when the computer is shutting down for a reboot the bogus applications that are causing all the trouble are trying to restart themselves and it is triggering a warning message for each one as they try to re establish themselves.

 

Thanks for your help

 

Regards.

Attached Files



#7 nasdaq

nasdaq

  • Malware Response Team
  • 40,169 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:01:33 PM

Posted 12 October 2015 - 08:29 AM

Please run the RogueKiller tool again and delete these lines.

[Suspicious.Path] HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\eapihdrv (\??\C:\DOCUME~1\CHRIS3\LOCALS~1\Temp\ehdrv.sys) -> Found
[PUP] HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Yontoo Desktop Updater ("C:\Program Files\Yontoo\Y2Desktop.Updater.exe" "C:\Documents and Settings\CHRIS3\Application Data\Yontoo\YontooDesktop.exe") -> Found
[Suspicious.Path] HKEY_LOCAL_MACHINE\System\ControlSet003\Services\eapihdrv (\??\C:\DOCUME~1\CHRIS3\LOCALS~1\Temp\ehdrv.sys) -> Found

===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

ShortcutTarget: AutoRun MyWifi.lnk -> C:\WINDOWS\Installer\{33D427F9-FB5E-4E1A-A83E-E9E1E6B060AD}\_60ECD5E5FD618826B11700.exe (No File)
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-1177238915-746137067-1343024091-1003\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
FF Plugin: @Microsoft.com/NpWinExt,version=5.0 -> C:\Program Files\MSN Toolbar\Platform\5.0.1449.0\npwinext.dll [No File]
FF Plugin: @tools.google.com/Google Update;version=3 -> C:\Program Files\Google\Update\1.3.28.1\npGoogleUpdate3.dll [No File]
FF Plugin: @tools.google.com/Google Update;version=9 -> C:\Program Files\Google\Update\1.3.28.1\npGoogleUpdate3.dll [No File]
FF HKLM\...\Firefox\Extensions: [msntoolbar@msn.com] - C:\Program Files\MSN Toolbar\Platform\5.0.1449.0\Firefox => not found
FF HKU\S-1-5-21-1177238915-746137067-1343024091-1003\...\Firefox\Extensions: [{C5DA0A4C-0928-11E2-8271-B8AC6F996F26}] - C:\Documents and Settings\CHRIS3\Local Settings\Application Data\{C5DA0A4C-0928-11E2-8271-B8AC6F996F26} => not found
CHR HKLM\...\Chrome\Extension: [jbolfgndggfhhpbnkgnpjkfhinclbigj] - <no Path\update_url>
S2 gupdate; "C:\Program Files\Google\Update\GoogleUpdate.exe" /svc [X]
S3 gupdatem; "C:\Program Files\Google\Update\GoogleUpdate.exe" /medsvc [X]
S3 rpcapd; "%ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini" [X]
R0 1AF71880; C:\WINDOWS\System32\drivers\1AF71880.sys [153784 2015-10-08] (Kaspersky Lab ZAO)
S3 catchme; \??\C:\12345678\catchme.sys [X]
S2 COMMSB96; no ImagePath
S2 COMMSBEP; no ImagePath
S3 cpuz134; \??\C:\DOCUME~1\CHRIS3\LOCALS~1\Temp\cpuz134\cpuz134_x32.sys [X]
S3 DLPortIO; \??\C:\unzipped\epr097g\DLPortIO.SYS [X]
S3 eapihdrv; \??\C:\DOCUME~1\CHRIS3\LOCALS~1\Temp\ehdrv.sys [X]
S3 ESETCleanersDriver; \??\C:\WINDOWS\system32\Drivers\ESETCleanersDriver.sys [X]
S0 fyfwwd; System32\drivers\hpdw.sys [X]
S3 SaxNDIS; system32\drivers\saxndis.sys [X]
S3 StarOpen; no ImagePath
S3 USBBULK; System32\Drivers\USBBULK.sys [X]
S3 WinDriver6; system32\drivers\windrvr6.sys [X]
C:\WINDOWS\System32\drivers\1AF71880.sys

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry. <- important

The tool will create a log (Fixlog.txt) please post it to your reply.
===


p.s.
When all is well I suggrest your update these programs.


Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882


If present remove the old version(s) of Java using the Add/Remove Programs applet.

Java x Update xx
===

Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Yes, install McAfee Security Scan Plus - optional" this is not required if you are not a McAfee subscriber. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.
<<<>>>

Critical vulnerabilities have been identified in old version of Adobe Flash Player please get the latest version.

Flash test site:
http://www.adobe.com/software/flash/about/
Install the new version or if you have the latest close the windows.

Flash Player Help / Find version
http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html#main_Find_the_Flash_Player_version_installed_on_your_machine

How is the computer running now?

#8 restrictedaccess

restrictedaccess
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:33 AM

Posted 13 October 2015 - 06:15 AM

Thanks Nasdaq,

 

 

Computer is running a bit better and less stalling but it seems to be still struggling to keep up with normal jobs.

 

I will run the requested rescan tonight and let you know the results.

 

One Question if you could, the two files that you suggested should be deleted and that are in the registry, do i manually delete those myself or does RougeKiller do that for me ? 

 

I have deleted the Javascript application from the add delete section of the control panel and will update the Adobe reader and the flash player when the scan is finished.

 

Thanks again,

 

Regards.



#9 nasdaq

nasdaq

  • Malware Response Team
  • 40,169 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:01:33 PM

Posted 13 October 2015 - 06:24 AM

One Question if you could, the two files that you suggested should be deleted and that are in the registry, do i manually delete those myself or does RougeKiller do that for me ?


If they are still around after you have cleaned the items with RogueKiller and have restarted the computer normally, please delete them.
----


Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Clear your cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en
Select "From the beginning of time"

Restart Chrome.

====

How is the computer running now?

#10 restrictedaccess

restrictedaccess
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:33 AM

Posted 14 October 2015 - 06:22 AM

Thanks Nasdaq,

 

Logs from the latest Rougekiller attached.

 

Computer is running a lot smoother and is not stalling at all now.

 

I have reset Chrome to its default settings and it appears to be running properly now.

 

Many thanks for your effort and information.

 

Regards,

Attached Files



#11 nasdaq

nasdaq

  • Malware Response Team
  • 40,169 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:01:33 PM

Posted 14 October 2015 - 09:11 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#12 nasdaq

nasdaq

  • Malware Response Team
  • 40,169 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:01:33 PM

Posted 20 October 2015 - 08:01 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users