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AMD A10 BSODs Lately?


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#1 GandGNetworks

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Posted 09 October 2015 - 07:59 PM

I build A LOT of machines for clients in the CAD field.  I find the APUs great because there is no BUS between the graphics card and the CPU.  I've buily over 175 of them in the last year.

Lately, I've been getting a lot of BSOD's, mostly on A10's TBH.  I dont know why.  Here is the dump file from the latest victim.

 

Loading Dump File [C:\Windows\MEMORY.DMP]

Kernel Summary Dump File: Kernel address space is available, User address space may not be available.

 

 

************* Symbol Path validation summary **************

Response                         Time (ms)     Location

Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

Executable search path is:

No .natvis files found at C:\Program Files (x86)\Windows Kits\10\Debuggers\x64\Visualizers.

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 7601.18939.amd64fre.win7sp1_gdr.150722-0600

Machine Name:

Kernel base = 0xfffff800`02e5d000 PsLoadedModuleList = 0xfffff800`030a4730

Debug session time: Fri Oct  9 15:15:18.593 2015 (UTC - 7:00)

System Uptime: 0 days 2:16:10.443

Loading Kernel Symbols

...............................................................

................................................................

.........................

Loading User Symbols

PEB is paged out (Peb.Ldr = 000007ff`fffd6018).  Type ".hh dbgerr001" for details

Loading unloaded module list

.....

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

 

Use !analyze -v to get detailed debugging information.

 

BugCheck 3B, {c0000005, fffff800031b923f, fffff88009211f70, 0}

 

Probably caused by : ntkrnlmp.exe ( nt!IoRemoveIoCompletion+9f )

 

Followup:     MachineOwner

---------

 

2: kd> !analyze -v

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

 

SYSTEM_SERVICE_EXCEPTION (3b)

An exception happened while executing a system service routine.

Arguments:

Arg1: 00000000c0000005, Exception code that caused the bugcheck

Arg2: fffff800031b923f, Address of the instruction which caused the bugcheck

Arg3: fffff88009211f70, Address of the context record for the exception that caused the bugcheck

Arg4: 0000000000000000, zero.

 

Debugging Details:

------------------

 

 

SYSTEM_SKU:  SKU

 

SYSTEM_VERSION:  System Version

 

BIOS_DATE:  01/19/2015

 

BASEBOARD_PRODUCT:  A88X-PRO

 

BASEBOARD_VERSION:  Rev X.0x

 

BUGCHECK_P1: c0000005

 

BUGCHECK_P2: fffff800031b923f

 

BUGCHECK_P3: fffff88009211f70

 

BUGCHECK_P4: 0

 

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

 

FAULTING_IP:

nt!IoRemoveIoCompletion+9f

fffff800`031b923f 8b4b10          mov     ecx,dword ptr [rbx+10h]

 

CONTEXT:  fffff88009211f70 -- (.cxr 0xfffff88009211f70)

rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000

rdx=0000000000000001 rsi=0000000000000001 rdi=0000000000000000

rip=fffff800031b923f rsp=fffff88009212950 rbp=fffff88009212b60

r8=fffff80002e5d000  r9=0000000000000000 r10=fffffffffffffffb

r11=00000000000f0000 r12=0000000000000000 r13=fffff88009212a68

r14=0000000000000000 r15=0000000000000001

iopl=0         nv up ei ng nz ac po cy

cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010297

nt!IoRemoveIoCompletion+0x9f:

fffff800`031b923f 8b4b10          mov     ecx,dword ptr [rbx+10h] ds:002b:00000000`00000010=????????

Resetting default scope

 

CPU_COUNT: 4

 

CPU_MHZ: 1004

 

CPU_VENDOR:  AuthenticAMD

 

CPU_FAMILY: 15

 

CPU_MODEL: 38

 

CPU_STEPPING: 1

 

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

 

BUGCHECK_STR:  0x3B

 

PROCESS_NAME:  explorer.exe

 

CURRENT_IRQL:  0

 

ANALYSIS_VERSION: 10.0.10240.9 amd64fre

 

LAST_CONTROL_TRANSFER:  from fffff80002ebc466 to fffff800031b923f

 

STACK_TEXT: 

fffff880`09212950 fffff800`02ebc466 : 00000000`00000000 fffff880`09212a68 fffff880`09212a88 00000000`00000001 : nt!IoRemoveIoCompletion+0x9f

fffff880`092129e0 fffff800`02ecf853 : fffffa80`0cbe7b50 00000000`76fd05c0 00000000`00000000 fffffa80`0e7f2970 : nt!NtWaitForWorkViaWorkerFactory+0x285

fffff880`09212ae0 00000000`76f1f2ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13

00000000`055bf4a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76f1f2ba

 

 

FOLLOWUP_IP:

nt!IoRemoveIoCompletion+9f

fffff800`031b923f 8b4b10          mov     ecx,dword ptr [rbx+10h]

 

SYMBOL_STACK_INDEX:  0

 

SYMBOL_NAME:  nt!IoRemoveIoCompletion+9f

 

FOLLOWUP_NAME:  MachineOwner

 

MODULE_NAME: nt

 

IMAGE_NAME:  ntkrnlmp.exe

 

DEBUG_FLR_IMAGE_TIMESTAMP:  55afca65

 

IMAGE_VERSION:  6.1.7601.18939

 

STACK_COMMAND:  .cxr 0xfffff88009211f70 ; kb

 

FAILURE_BUCKET_ID:  X64_0x3B_nt!IoRemoveIoCompletion+9f

 

BUCKET_ID:  X64_0x3B_nt!IoRemoveIoCompletion+9f

 

PRIMARY_PROBLEM_CLASS:  X64_0x3B_nt!IoRemoveIoCompletion+9f

 

ANALYSIS_SOURCE:  KM

 

FAILURE_ID_HASH_STRING:  km:x64_0x3b_nt!ioremoveiocompletion+9f

 

FAILURE_ID_HASH:  {018d715f-2214-2085-f8d7-ff6ba4a85636}

 

Followup:     MachineOwner

---------

 

Any help would be greatly appreciated!



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#2 blueelvis

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Posted 11 October 2015 - 01:48 PM

Hi GandGNetworks & Welcome to the forums ^_^,

 

In order to provide a detailed analysis, I would need the diagnostic information from your system. Kindly follow the below instructions and upload the ZIP file with your next post -

http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

 

The bugcheck which occurred is a very common one. It seems as if the Kernel was waiting for IO Completion of an object. The worker thread was waiting for the routine to complete but *something* happened and the system crashed. 

 

A very detailed article on Worker Threads (For information) is given here - https://www.microsoftpressstore.com/articles/article.aspx?p=2233328&seqNum=6

 

So, it is very much possible that this is a driver problem rather than a hardware problem (Not that I completely reject this).

 

 

I could reveal more once I get my hands on the dump files.

 

Let me know how it goes ^_^

 

 

-Pranav


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#3 usasma

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Posted 11 October 2015 - 04:34 PM

In addition to blueelvis' suggestion, please also run Driver Verifier while waiting for a reply.

Please use these instructions to run Driver Verifier:  http://www.carrona.org/verifier.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#4 GandGNetworks

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Posted 11 October 2015 - 05:09 PM

Just an update.  There were updates to the chipset and GFX.  I ran those and then ran Prime95 with no issues.  Ill keep you al posted.



#5 blueelvis

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Posted 12 October 2015 - 02:28 PM

Just an update.  There were updates to the chipset and GFX.  I ran those and then ran Prime95 with no issues.  Ill keep you al posted.

Sure thing.

 

Keep us posted on how it goes ^_^

 

 

-Pranav


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In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/




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