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Can access my modem only in Safe Mode although Internet is working

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#1 bellsville


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  • Local time:04:43 AM

Posted 09 October 2015 - 03:41 PM

Hi everyone,
I have the following problem : Internet connection is working (I can surf the web without problems) but I can't connect to the local management IP of my modem/router because the login page fails to load.
This is the same for all the net interfaces that I installed on my computer (onboard, usb-to-eth, wireless). I tried them one by one.
My OS is Windows 7 Ultimate (licensed and up to date) and the modem is HG8247H (installed by the provider).
I was able to the connect to this modem in the past. 
Let me state what I tried till now :
~ I deactivated my antivirus (BitDefender) firewall
~ I used 5 browsers : IE, Chrome, Firefox, Opera, Safari

~ I used a laptop and it connects to the modem without any problems (same thing for a smartphone).
~ I reseted the modem to the default settings
~ I rebooted the system in Safe Mode with Networking and I unistalled / installed the drivers for the network interfaces. The result was that I could log on my modem but only in Safe Mode.
   After the reboot to Normal Mode the access failed once again.
Please help.
Thank you and have a nice day !

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