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ASUS S200e running WIN10 no longer connecting to HDMI after malware clean up


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#1 jimbobaggins

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Posted 09 October 2015 - 02:24 PM

Greetings all.

I'm new to the forum so howdy all and pleasure to be acquainted....My friend advised I join the forum to resolve some major issues I was having with my notebook.....like a doofus I downloaded firefox from a disreputable source it seems and didn't pay attention whilst installing and before you know it my notebook was infested with god knows what causing all sorts of shenanigans.....anyway, I followed someone elses thread and downloaded CC cleaner and that seemed to sort the problem right out....

 

HOWEVER, whilst I was doing all this I was connected to the Hitachi big screen in my living room no problem....when I went into the bedroom I attempted to connect to the LG tv which at first appearances seemed to work fine....the picture was there but when i went into the sound controls to manually change sound to TV as default (this is the only way I can change the sound output from either notebook/headphones or TV) it said that the TV wasnt connected despite there being a picture on the screen....I restarted the notebook and since then I've not been able to connect to either TV.......I was having trouble validating my email (my fault I typed the wrong email in) so I've spent a good few hours trawling other forums....tried rolling back the driver and updating.....changing the resolution.....setting the display to two screens.....absolutely nothing seems to work....

 

I always feared turning into one  of them idiots who couldn't work the VCR and always though I'd be ahead of the curve but it seems technology has run away with itself and I am well and truly behind the curve.....many thanks in advance to anyone who may have any assistance for me on this front.

 

JIM


#2 icon_share.png CKing123

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Posted Today, 03:14 AM

Hello and :welcome: to Bleeping Computer

 

Questions

Which port did you use to connect the notebook to the TV (like HDMI)?

 

jimbobaggins, on 08 Oct 2015 - 6:55 PM, said:snapback.png

Greetings all.

I'm new to the forum so howdy all and pleasure to be acquainted....My friend advised I join the forum to resolve some major issues I was having with my notebook.....like a doofus I downloaded firefox from a disreputable source it seems and didn't pay attention whilst installing and before you know it my notebook was infested with god knows what causing all sorts of shenanigans.....anyway, I followed someone elses thread and downloaded CC cleaner and that seemed to sort the problem right out....

 

It is better if you are fully sure that malware is removed (sometimes traces remain)

For that, I suggest that you post to Am I infected? What do I do? just to be sure

 

And, uninstall Firefox and download it from its actual website here

 

-CKing

 

 

 

 

 

CHEERS FOR THE REPLY.....I've moved the thread as requested...not too sure how I delete the old thread...don't want to cause a mess on the forum and make myself unpopular before I even start....

 

I've been connecting via HDMI which no longer works on either TVs....I'm currently connected to the TV via another laptop which I intend on installing windows 10 (currently running 8) after also cleaning up.

 

I ran CC cleaner and malwarebytes (which was already on the system) which seemed to clean everything up and is now running like a dream but as I've already said it just stopped connecting to the TV as a result.....so you think i may still have residual malware that has been missed by CCcleaner and malwarebytes? What do you suggest? 

Many thanks in advance.

JIM



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#2 boopme

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Posted 10 October 2015 - 07:19 PM

perhaps you removed a file you should not have. Try this...

Tweaking.com - Windows Repair All-In-One (Portable)

- Download Windows Repair All-In-One (Portable Version) from here.

- Extract tweaking.com_windows_repair_aio.zip to your Desktop.

- Disable all your antivirus and antimalware software - see how to do that here.
- Right click on QfBzvq1.png and select Run as Administrator (XP users just double click) to start Windows Repair All-In-One.
(Windows Vista/7/8 users: Accept UAC warning if it is enabled.)

- A window will appear. Click Step 2.
2f8o60N.png

- Click the Open Pre-Scan button, then click Start Scan. Wait for Windows Repair to finish scanning.

- Depending on which error Windows Repair found, click Repair Reparse Point or Repair Environment Variable accordingly. When the button changes to "Done!", click the close button to return to Windows Repair.

- Go to Step 3, then click Check in the See If Check Disk Is Needed.

- If Windows Repair stated that errors are found, click Open Check Disk At Next Boot. Choose (/R) Fixes errors on the disk also locate bad sectors and recovers readable information, then click Add To Next Boot. Reboot the computer to let Windows check the disk.
Ymy7crZ.png

- Go to Step 4, then click Do It.
zDtdN75.png

- Go to Step 5. Under System Restore click Create.
f7lEe1N.png

- Go to Repairs and click Open Repairs. Leave all checkmarks as they are, then click Start Repairs.
PGv2vtD.png

- By default Windows Repair All-In-One will create a "Logs" folder in its folder on the Desktop. Please post the contents of the log in your next reply.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 jimbobaggins

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Posted 11 October 2015 - 06:11 PM

Hey BOOPME. Thank you very much for the reply. You are a gentleman indeed.

 

Here is the log as requested,,,,,,I cant seem to locate the logs folder you mentioned so I've just copied nd pasted the log that came up at the end of the repair,

 

Log:
Tweaking.com - Windows Repair v3.6.0
────────────────────────────────────────────────────────────────────────────────

System Variables
────────────────────────────────────────────────────────────────────────────────
OS: Windows 10 Home
OS Architecture: 64-bit
OS Version: 10.0.10240
OS Service Pack:
Computer Name: DESKTOP-3DIN2QL
Windows Drive: C:\
Windows Path: C:\WINDOWS
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\Courtney
Current Profile SID: S-1-5-21-461296455-692956550-4108200053-1001
Current Profile Classes: S-1-5-21-461296455-692956550-4108200053-1001_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\WINDOWS\ServiceProfiles
Local Settings AppData: C:\Users\Courtney\AppData\Local
────────────────────────────────────────────────────────────────────────────────

System Information
────────────────────────────────────────────────────────────────────────────────
System Up Time: 03 Days 07:13:02

Process Count: 71
Commit Total: 2.10 GB
Commit Limit: 5.26 GB
Commit Peak: 4.81 GB
Handle Count: 28231
Kernel Total: 469.98 MB
Kernel Paged: 368.86 MB
Kernel Non Paged: 101.13 MB
System Cache: 2.24 GB
Thread Count: 995
────────────────────────────────────────────────────────────────────────────────

Memory Before Cleaning with CleanMem
────────────────────────────────────────────────────────────────────────────────
Memory Total: 3.89 GB
Memory Used: 2.53 GB(65.1342%)
Memory Avail.: 1.36 GB
────────────────────────────────────────────────────────────────────────────────

Cleaning Memory Before Starting Repairs...

Memory After Cleaning with CleanMem
────────────────────────────────────────────────────────────────────────────────
Memory Total: 3.89 GB
Memory Used: 1.31 GB(33.8003%)
Memory Avail.: 2.57 GB
────────────────────────────────────────────────────────────────────────────────

Starting Repairs...
   Started at (11/10/2015 23:14:43)

Setting Any Missing 'InstallDate' From Uninstall Sections Before Running Repair...
Total Missing 'InstallDate' Fixed: 140
 
01 - Reset Registry Permissions
   Restore Windows 7/8/10 Default Registry Permissions
   Start (11/10/2015 23:14:45)


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\hku.7z
Done,  0.55 seconds.


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\hklm.7z
Done,  4.8 seconds.

   Running Repair Under System Account
   Done (11/10/2015 23:21:07)

02 - Reset File Permissions: C:
   C: & Sub Folders
   Start (11/10/2015 23:21:07)

   Running Repair Under Current User Account
   Done (11/10/2015 23:28:19)

02 - Reset File Permissions
   Restore Windows 7/8/10 Default File Permissions
   Start (11/10/2015 23:28:20)


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\default.7z
Done,  0.3 seconds.


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\profile.7z
Done,  0.29 seconds.


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\program_files.7z
Done,  0.51 seconds.


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\program_files_x86.7z
Done,  0.21 seconds.


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\programdata.7z
Done,  0.22 seconds.


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\windows.7z
Done,  2.99 seconds.

   Running Repair Under Current User Account
   Done (11/10/2015 23:33:38)

02 - Reset File Permissions: Cleanup
   Repairing Restricted Folders Permissions To Avoid Infinite Loops
   Start (11/10/2015 23:33:38)

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:33:40)

03 - Reset Service Permissions
   Start (11/10/2015 23:33:40)

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:34:08)

04 - Register System Files
   Start (11/10/2015 23:34:08)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:35:02)

05 - Repair WMI
   Start (11/10/2015 23:35:02)

   Starting Security Center So We Can Export The Security Info.

   Exporting Antivirus Info...
   Exporting 3rd Party Firewall Info...
   Running Repair Under Current User Account
   Done (11/10/2015 23:37:03)

06 - Repair Windows Firewall
   Start (11/10/2015 23:37:03)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.23 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:37:24)

07 - Repair Internet Explorer
   Start (11/10/2015 23:37:24)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:38:01)

08 - Repair MDAC/MS Jet
   Start (11/10/2015 23:38:01)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:38:11)

09 - Repair Hosts File
   Start (11/10/2015 23:38:11)
   Running Repair Under System Account
   Done (11/10/2015 23:38:12)

10 - Remove Policies Set By Infections
   Start (11/10/2015 23:38:12)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:38:17)

11 - Repair Start Menu Icons Removed By Infections
   Start (11/10/2015 23:38:17)
   Running Repair Under System Account
   Done (11/10/2015 23:38:18)

12 - Repair Icons
   Start (11/10/2015 23:38:18)
   Running Repair Under Current User Account
   Done (11/10/2015 23:38:19)

13 - Repair Network
   Start (11/10/2015 23:38:19)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.52 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:38:37)

14 - Remove Temp Files
   Start (11/10/2015 23:38:37)
   Running Repair Under System Account
   Done (11/10/2015 23:38:38)

15 - Repair Proxy Settings
   Start (11/10/2015 23:38:38)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:38:40)

17 - Repair Windows Updates
   Start (11/10/2015 23:38:40)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.23 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Setting Windows Updates Files That Are In Use To Be Removed At Next Boot.
   Done (11/10/2015 23:39:25)

18 - Repair CD/DVD Missing/Not Working
   Start (11/10/2015 23:39:25)
   iTunes not found, not applying UpperFilters iTunes Reg Key
   Done (11/10/2015 23:39:25)

19 - Repair Volume Shadow Copy Service
   Start (11/10/2015 23:39:25)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.32 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:39:49)

20 - Repair Windows Sidebar/Gadgets
   Start (11/10/2015 23:39:49)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:39:51)

21 - Repair MSI (Windows Installer)
   Start (11/10/2015 23:39:51)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.23 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:40:03)

22 - Repair Windows Snipping Tool
   Start (11/10/2015 23:40:03)
   Done (11/10/2015 23:40:03)

23.01 - Repair bat Association
   Start (11/10/2015 23:40:03)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:40:05)

23.02 - Repair cmd Association
   Start (11/10/2015 23:40:05)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:40:07)

23.03 - Repair com Association
   Start (11/10/2015 23:40:07)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:40:10)

23.04 - Repair Directory Association
   Start (11/10/2015 23:40:10)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:40:12)

23.05 - Repair Drive Association
   Start (11/10/2015 23:40:12)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:40:14)

23.06 - Repair exe Association
   Start (11/10/2015 23:40:14)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:40:17)

23.07 - Repair Folder Association
   Start (11/10/2015 23:40:17)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:40:19)

23.08 - Repair inf Association
   Start (11/10/2015 23:40:19)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:40:21)

23.09 - Repair lnk (Shortcuts) Association
   Start (11/10/2015 23:40:21)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:40:24)

23.10 - Repair msc Association
   Start (11/10/2015 23:40:24)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:40:26)

23.11 - Repair reg Association
   Start (11/10/2015 23:40:26)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:40:28)

23.12 - Repair scr Association
   Start (11/10/2015 23:40:28)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:40:31)

24 - Repair Windows Safe Mode
   Start (11/10/2015 23:40:31)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:40:33)

25 - Repair Print Spooler
   Start (11/10/2015 23:40:33)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.23 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:40:49)

26 - Restore Important Windows Services
   Start (11/10/2015 23:40:49)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.23 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:40:59)

27 - Set Windows Services To Default Startup
   Start (11/10/2015 23:40:59)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:41:07)

28.01 - Repair Windows 8/10 App Store
   Start (11/10/2015 23:41:07)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\hku.7z
Done,  0.35 seconds.

   Running Repair Under Current User Account
   Done (11/10/2015 23:42:53)

29 - Repair Windows 8/10 Component Store
   Start (11/10/2015 23:42:53)
   Running Repair Under Current User Account
   Done (11/10/2015 23:55:39)

30 - Restore Windows 8/10 COM+ Unmarshalers
   Start (11/10/2015 23:55:39)
   Running Repair Under System Account
   Done (11/10/2015 23:55:42)

31 - Repair Windows 'New' Submenu
   Start (11/10/2015 23:55:42)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/10/2015 23:55:44)

   Skipping Repair.
   Repair is for Windows v6 (Windows Vista & Newer) or higher.
   Current version: 10.0

33 - Repair Performance Counters
   Start (11/10/2015 23:55:44)
   Running Repair Under Current User Account
   Done (11/10/2015 23:55:48)

Cleaning up empty logs...

All Selected Repairs Done.
   Done at (11/10/2015 23:55:48)
   Total Repair Time: 00:41:07


...YOU MUST RESTART YOUR SYSTEM...

 

I hope this is what you meant....thanks again,

JIM



#4 jimbobaggins

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Posted 12 October 2015 - 03:20 AM

Oh and also you'll be glad to hear.....and as you probably already susptected....that clean up operation worked the charm.....many many thanks.

I will be sure to spend as much free time as I can over the next few months scouring the threads and trying to get my knowedge levels back up to a semi respectable standard......I'm way too far behind the curve my liking and it is not a good look or feeling I can assure you.....Thanks again...much appreciated....keep up the good work.......what a fantastic forum.....you guys are the unsung heroes of the internet :)



#5 boopme

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Posted 12 October 2015 - 01:20 PM

Thank you and glad to have helped! Please enjoy your time here.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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