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Upgrade from 8.1 ENT to 10 ENT on Surface Pro 3 will not complete


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#1 acpowell

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Posted 09 October 2015 - 11:07 AM

I have a surface pro 3 and I am trying to do an in place upgrade to 10.  Both OSes are Enterprise versions.  The install goes fine and eventually gets to a point where it will revert back to windows 8.1 with the following error: 0xC1900101-0x40017.  

Small background on the machine:  It is running windows 8.1 ENT, SCEP for virus scanner, is on a domain, has been originally imaged using SCCM

 

Here is what I have tried to get this error gone and get 10 installed:

 

  • Clean boot
    • Disabled all startup items from task manager and all services not marked as Microsoft
  • DISM /online /cleanup-image /checkhealth (succeeded)
  • DISM /online /cleanup-image /scanhealth (succeeded)
  • DISM /online /cleanup-image /restorehealth (Failed)
    • Ran via command prompt and all succeeded
      • net stop wuauserv
      • cd %systemroot%\SoftwareDistribution
      • ren Download Download.old
      • net start wuauserv
      • net stop bits
      • net start bits
      • net stop cryptsvc
      • cd %systemroot%\system32
      • ren catroot2 catroot2old
      • net start cryptsvc
  • DISM /online /cleanup-image /restorehealth (still failed)
  • Checked for windows updates from Microsoft (normally they are pushed out via WSUS)
  • SFC /scannow
    • found corrupt files but couldn't fix them
    • Running offline scan not but I don't know that it will change the result of the online scan (done this before on other machines)
  • Tried running from local machine via extracted ISO (Failed)
  • Tried running from USB3 Thumb drive via extracted ISO (Failed)

I really don't want to do a fresh install, any help would be welcome!

 



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#2 acpowell

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Posted 09 October 2015 - 11:44 AM

Update:  the offline scan failed to repair as well.  I can only assume it is because the machine was built with SCCM so the source files aren't on the machine.



#3 usasma

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Posted 11 October 2015 - 04:46 AM

Unfortunately, the problems we see most often at work with W10 updates aren't usually fixed.

Rather we work on them a bit, then resort to either a clean install of W10 - or a clean install of the underlying OS (7 or 8.1) and then try to update to W10 again.

 

Additionally, those systems that are least likely to successfully install are those systems that have been used since the original OS was installed.  In short, the more used a system is, the less likely we are to see a successful update to W10.  If the install auto-reverts to W7/8.1, you are lucky - and most reverts from W10 to the original OS (on used systems) fail (which then requires a clean install)

 

That being said, there's several things to try.  I usually suggest them to be run in W10, but they can be run in W8 as a prep for the update to W10.

Please be sure to backup your stuff - as a wipe of the system is fairly likely.

 

 

Otherwise this tends to look similar to many other problems that we've seen with W10 being installed on well-used systems.

There's a couple of things to try:
1)  Run the following command in a Powershell window that's run as an Administrator in order to re-register the Windows Store apps:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
From this article:  http://www.thewindowsclub.com/re-register-windows-store-apps
Be sure that Edge is closed (in Task Manager).  Cortana will spit an error as it's still running - don't worry about that for now.

2)  Uninstall your antivirus, then use the removal tool for it (there's a list of most of them here:  http://www.carrona.org/avuninst.html ), then install a freshly downloaded, W10 compatible version.  Some A/V have difficulties with the upgrade, so removing them and then reinstalling them will help how they run.  If doing this from W7/8 - uninstall the antivirus, then do the update, then install a fresh copy once you're in W10.

3)  Download fresh copies of the latest, W10 compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

4)  Get ALL available Windows Updates

5)  Get ALL available, W10 compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

6)  Get ALL available, W10 compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

If this doesn't fix things, then post back so we can discuss the following options:
- continuing to attempt to fix this copy of the OS
- Reset of the OS (considering both the "Keep My Files" and the "Remove Everything" options)
- revert to the previous OS (both at less than 30 days, and at more than 30 days since initial update)
- revert to the previous OS with another attempt at installing W10 (I don't recommend this)
- clean install of the previous OS
- clean install of the previous OS, then update to W10
- W10 clean install

Edited by usasma, 11 October 2015 - 04:47 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#4 acpowell

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Posted 13 October 2015 - 07:14 AM

I appreciate the response, I ended up just having windows 10 save my files rather than saving the whole previous install. I was pressed for time otherwise I would of waited to see what was sugested.  I will use these notes for the next test machine provided there is one.






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