Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows Fail Concern


  • Please log in to reply
5 replies to this topic

#1 zlloyd1

zlloyd1

  • Members
  • 71 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia Beach
  • Local time:12:42 AM

Posted 09 October 2015 - 08:25 AM

Hello all, :welcome: :thumbup2: :welcome:

For the past 6 months my computer (Windows 7 HP 64 bit) has been messing up, and I cannot find the cause.... :scratchhead:
I have run every virus, and malware scan there is, including Microsoft Security Essentials, and the does not appear to be any viruses or malware causing the issue.S
What is happening is that everything is running very slow, and I am getting and error whenever I try to run Windows Troubleshooter saying, "unexpected error has occurred. troubleshooting wizard cannot continue."
I have noticed that there are 2 new processes running in the Task Manager, winlogin.exe and csrss.exe that were never running previously, :notme:  but I have not found a way to stop them.
PLEASE explain this to me, and provide a fix that does not break the bank.
Oh yeah, and THANKS in advance!! :clapping: :bananas: :clapping:



BC AdBot (Login to Remove)

 


#2 zlloyd1

zlloyd1
  • Topic Starter

  • Members
  • 71 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia Beach
  • Local time:12:42 AM

Posted 09 October 2015 - 08:30 AM

For the record I have a reinstall disk from Dell, but that is a last resort because I will lose EVERYTHING.... :flame: :flame:

If I have to I will completely reinstall Windows, but as I said that is END GAME :nono: for me right now, so a less destructive solution is desired!!



#3 Havachat

Havachat

  • Members
  • 1,085 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sleepy Hollow - Geelong - Go Cats.
  • Local time:02:42 PM

Posted 10 October 2015 - 08:57 AM

For the record I have a reinstall disk from Dell, but that is a last resort because I will lose EVERYTHING.... :flame: :flame:

If I have to I will completely reinstall Windows, but as I said that is END GAME :nono: for me right now, so a less destructive solution is desired!!

The 2 Processes are Legitimate processes.

You will lose nothing if you backup all docs/pics/etc.

Or you can just do a repair from your discs.

 

What is the error code ?

 

Or you can try this if it relates to an Error.

Error code 0x80131700 is usually relevant to the old version of .NET Framework installed on your system. By default, the built-in version of Micorosoft .NET Framework is 3.5.1. You can reinstall Microsoft .NET Framework 3.5 Service Pack 1 through the following steps:

1) Click  the Start and type: features in the Search box.
2) Select "Turn Windows Features on or off " and click Enter.
3) Find Microsoft .NET Framework 3.5.1 and uncheck the box.
4) Restart the computer.
5) Repeat the step 1) to step 2.
6) Check the box before Microsoft .NET Framework 3.5.1.
7) Restart the computer.

Or you can download the Microsoft .NET Framework 3.5.1 package and install it. 



#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,607 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:09:42 PM

Posted 10 October 2015 - 10:23 AM

Since you have the installation disc, let's do a Repair Installation.  This will not affect your data.

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc for the specific version you have installed.  If you have the installation disc needed to do the repair installation scroll down to Part B and follow the Repair Installation Instructions from there.
 
If your copy of Windows 7 is a retail copy and you do not have a disc, you can download a ISO image from Microsoft using the link below.
 
 
If your copy of Windows 7 isn't a retail copy you can download Windows 7 Pro from here.  This is not a torrent.  Scroll down till you find the Download buttons, click on the version which the same as yours, 32-bit or 64-bit.  When you press the button the download will begin.  You will want to download this to your desktop so that it will be easy to find.
 
You will need to burn the ISO image to a disc.
 
Part A
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank DVD in the tray of your optical drive and close the tray.
 
2.  Right click on the ISO file on your desktop
 
3.  Click on Burn disc image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has been created click on Close
 
Please note:  In order to boot from the installation disc you may need to change the boot order in the BIOS so that the DVD drive is the first device and the HDD/SSD is the second device.
 
Repair Installation Instructions
 
Part B
 
1.  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2.  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3.  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4.  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5.  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6.  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7.  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8.  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9.  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10.  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 zlloyd1

zlloyd1
  • Topic Starter

  • Members
  • 71 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia Beach
  • Local time:12:42 AM

Posted 14 October 2015 - 10:41 AM

 

For the record I have a reinstall disk from Dell, but that is a last resort because I will lose EVERYTHING.... :flame: :flame:

If I have to I will completely reinstall Windows, but as I said that is END GAME :nono: for me right now, so a less destructive solution is desired!!


Or you can download the Microsoft .NET Framework 3.5.1 package and install it. 

 

I have Windows 7 64 bit, and this installer package will not proceed because of some annoying Windows error saying that. "I must use Windows Features to make changes to .net framework."?? :killcomp:

I have come to the conclusion that my only option is to completely reinstall WIndows from scratch here.  :axe:

 


Edited by zlloyd1, 14 October 2015 - 10:43 AM.


#6 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,607 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:09:42 PM

Posted 14 October 2015 - 10:59 AM

The Repair Installation is non-destructive.  Have you tried it yet?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users