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computer won't boot after new GPU is plugged in- blank screen


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#1 reconvoid

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Posted 08 October 2015 - 05:39 AM

Hi currently in the midst of upgrading eveything in my computer but hit a few problems and am wondering if anyone else has expierenced something similar.

I recently bought a new gpu: XFX R9 380 4gb but when I plug it in and attempt to boot up my computer screen stays blank. but the fans on the card turn on and this is a replacement card so I'm sure there's no fault with it.
When I try to boot up with the same cables only with my older gpu a Radeon HD 6800 series the computer boots up and everything works fine.

I have tried the other video ports
updating Bios
resetting Bios by removing the motherboard battery for 2 min
removing all the old drivers
updating all the drivers
making sure the bios settings are all appropiate e.g. secure boot disabled etc etc...
made sure my PSU is working (just upgraded, it can handle 1300W) so no power issues

The only thing I can think of is that it might be that my motherboard just can't recognise it for some reason? I plan to upgrade my mobo to this soon: Asus Z97 Pro Wifi-AC Motherboard (Intel Z97, USB 3.0, Socket 1150) but atm my mother board is the old : xps 8300 dh67m01 tb0420

my system information is
OS Name    Microsoft Windows 7 Home Premium
Version    6.1.7601 Service Pack 1 Build 7601
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation

System Manufacturer    Dell Inc.
System Model    XPS 8300
System Type    x64-based PC
Processor    Intel® Core™ i7-2600 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date    Dell Inc. A06, 17/10/2011
SMBIOS Version    2.6
Windows Directory    C:\Windows
System Directory    C:\Windows\system32
Boot Device    \Device\HarddiskVolume2

Hardware Abstraction Layer    Version = "6.1.7601.17514"

Time Zone    GMT Daylight Time
Installed Physical Memory (RAM)    8.00 GB
Total Physical Memory    7.98 GB
Available Physical Memory    5.21 GB
Total Virtual Memory    16.0 GB
Available Virtual Memory    11.3 GB
Page File Space    7.98 GB
Page File    C:\pagefile.sys

Any advice would be appreciated:)



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#2 dc3

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Posted 08 October 2015 - 09:20 AM

That graphics card should have come with a CD to install the drivers for this card.  Did you install the drivers using the CD?


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