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Crashing or freezing during graphics intensive games


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#1 VermillionOcean

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Posted 08 October 2015 - 12:24 AM

History of crashing and details of my attempt at troubleshooting:

 

So my laptop has a habit of crashing for quite a while now. Prior to my recent system factory restore, the computer would crash quite often even doing mundane tasks. When it crashed rarely does it bring up BSOD and instead just freezes. After I restart it, out of the 4GB of ram installed, only 2GB out of 4GB was usable according to the system information. But when this happens, the computer is usually stable if I leave it like that (don't turn off or go to sleep) and doesn't crash as often when gaming (still does it, but not the 100% chance during the full 4GB boot).

 

Recently, due to a system file problem caused by a crash during an update, I did a factory restore of this laptop and also attempted to troubleshoot the issue. I ran memtest86 (yeah, it's outdated, but I wasn't aware at the time) with the ram sticks individually. In one slot, it brought up an error within 5 minutes, but when that occurred, it jumped from 0 to 65535+ in an instant and crashed afterwards. I test the same ram stick in the other slot and it passed with no errors overnight. I suspected a bad ram slot and bought a 4GB ram stick. The system seemed to be running fine until I tried gaming again, in which case it crashes within a few minutes (sometimes it freezes other times it brings up BSOD). Afterwards, if I tried to turn it on again, it will result in it freezing and BSOD within minutes of just doing regular tasks. If somehow I get a stable start, it can run for hours as long as I don't start a graphics intensive game. I attempted to run a memtest on the 4GB stick again in the supposed good slot, and it brought up "unexpected interrupt - halting CPU1". I have the latest drivers installed, as well as the latest Windows updates (Acer updater and AMD Catalyst both show no updates available). I doubt overheating is an issue since when the computer overheats, it will turn off instead of freezing and the temperature is generally under 80-90 C while using graphics intensive programs (max is 97 C). I am quite stumped on what's wrong with this computer.

 

System Specs:

OS: Windows 7 Home Premium x64 (original OS)

Age: Got it in late 2011

CPU: AMD Phenom II X4 N970

GPU: AMD Radeon HD 6650M

RAM: 1x KIngston 4GB DDR3 (KVR113S9S8)

Original RAM: 2x Hynix 2GB DDR3 (hynix 2gb 2rx8 pc3-10600s-9-10-f2)

Model: Acer Aspire 5552G-7641

Attached Files


Edited by VermillionOcean, 08 October 2015 - 12:31 AM.


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#2 jhayz

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Posted 08 October 2015 - 11:58 PM

The overall performance degradation, freezing and BSOD is the result of continuous thermal events which could have affected the motherboard components itself due to high demanding or intensive games of which a laptop is not generally designed as compared to a custom build desktop.


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#3 usasma

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Posted 09 October 2015 - 05:01 AM

It appears that there is a bad slot on the motherboard.  It's possible that that bad slot is affecting the system in other ways.

The 2gB vs 4gB boots seem to signal that sort of a problem to me.

Unfortunately, the only sure way to test this is with another motherboard.

 

No sign of issues associated with the bugchecks, yet the bugchecks are listed in the Admin logfile.

This is usually an indicator of a hardware problem.

The STOP 0x1E bugchecks are memory related - but that's not enough to determine hardware vs software causes.

 

Only 245 Windows Updates installed.  Most systems with SP1 have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

 

Many, many Windows Update failures in the WER section of the MSINFO32 report.  Try this if you continue to have problems with Windows Update:

Spoiler

 

I'm having troubles running the memory dumps.  I'll leave them running while I go to work and will post back with the results (if any) later.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#4 VermillionOcean

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Posted 09 October 2015 - 09:50 PM

Thanks for the reply. I tried driver verifier and there doesn't seem to be any problems after nearly 2 days of running. SFCFix showed no problems, so maybe the low number of updates is due to the fresh installation and that some updates were rolled into one during installation. What I don't understand is why the crash only happens during high performance games.



#5 jhayz

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Posted 10 October 2015 - 12:19 AM

What I don't understand is why the crash only happens during high performance games.

 

Similarly related http://www.techspot.com/community/topics/extremely-high-temperatures-with-acer-aspire-5552g-7641.192887/


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#6 VermillionOcean

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Posted 10 October 2015 - 01:16 AM

Well the thing with overheat protection is that it shuts the computer off, not freeze or go to BSOD, which is what I'm experiencing. At most, heat would be an indirect cause of the crashing, but I would like to know what the exact cause is and whether there is something I can do to fix it.



#7 usasma

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Posted 10 October 2015 - 04:56 AM

There were a great number of Windows Update failures - but they were all on 02 October (in the WER section of the MSINFO32 report).  It may have been a temporary problem, so just keep an eye on it.

 

Heat can cause crashes and it doesn't have to just simply shut the system down.  Thermal shutdown protection is there to keep the devices from melting - and hopefully save your hardware.  This does not mean that the system won't experience other problems before the thermal shutdown occurs - to include BSOD crashes.

 

The memory dumps are of the kind that are often associated with hardware problems (but it's not only hardware - so we can't rule out software problems at this point).  There's 3 STOP 0x1E errors (more info here:  http://www.carrona.org/bsodindx.html#0x0000001E )

and one STOP 0x7E error (more info here: http://www.carrona.org/bsodindx.html#0x0000007E )  Looking at the Usual Causes section of each will show you some particulars about what sort of hardware errors are usually seen.

Also, as this appears to be a memory problem, memory tests should be run ( http://www.carrona.org/memdiag.html ).

And, as the STOP 0x7E error points to video drivers, we must also question the video memory.  As such you should also run the video stress tests from here:  http://www.carrona.org/hwdiag.html

 

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

 

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.

Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

 

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

intelide.sys                Mon Jul 13 19:19:48 2009 (4A5BC114)
Intel IDE storage driver}http://downloadcenter.intel.com/Default.aspx also at  
http://www.carrona.org/drivers/driver.php?id=intelide.sys

 

 
Beyond this, I have these 4 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
4.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html




Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Thu Oct  8 00:09:53.742 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\100815-31668-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18939.amd64fre.win7sp1_gdr.150722-0600
System Uptime:[B]1 days 0:16:25.631[/B]
Probably caused by :[B]memory_corruption ( nt!MiWaitForInPageComplete+22 )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff80002ef6922, 0, ffffffffffffffff}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002ef6922, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!MiWaitForInPageComplete+22[/B]
  BIOS Version                  V2.14
  BIOS Release Date             07/27/2011
  Manufacturer                  Acer
  Product Name                  Aspire 5552G
  Baseboard Product             JE51_DN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct  6 23:48:32.425 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\100615-36972-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18939.amd64fre.win7sp1_gdr.150722-0600
System Uptime:[B]0 days 0:02:16.939[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]memory_corruption[/B]
BugCheck [B]1E, {ffffffffc000001d, fffff80002eeef8e, 0, fffff80002e54000}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments:
Arg1: ffffffffc000001d, The exception code that was not handled
Arg2: fffff80002eeef8e, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: fffff80002e54000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c000001d
FAILURE_BUCKET_ID: [B]X64_MEMORY_CORRUPTION_STRIDE[/B]
  BIOS Version                  V2.14
  BIOS Release Date             07/27/2011
  Manufacturer                  Acer
  Product Name                  Aspire 5552G
  Baseboard Product             JE51_DN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct  6 21:09:54.948 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\100615-28906-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18939.amd64fre.win7sp1_gdr.150722-0600
System Uptime:[B]0 days 0:00:50.462[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+19608f )[/B]
BugCheck [B]1000007E, {ffffffffc000001d, fffff880049e108f, fffff880045429e8, fffff88004542240}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments:
Arg1: ffffffffc000001d, The exception code that was not handled
Arg2: fffff880049e108f, The address that the exception occurred at
Arg3: fffff880045429e8, Exception Record Address
Arg4: fffff88004542240, Context Record Address
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]X64_0x7E_BAD_IP_atikmdag+19608f[/B]
  BIOS Version                  V2.14
  BIOS Release Date             07/27/2011
  Manufacturer                  Acer
  Product Name                  Aspire 5552G
  Baseboard Product             JE51_DN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct  6 00:19:43.232 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\100615-27456-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18939.amd64fre.win7sp1_gdr.150722-0600
System Uptime:[B]0 days 0:01:32.746[/B]
Probably caused by :[B]memory_corruption ( nt!MiWaitForInPageComplete+22 )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff80002eb5922, 0, ffffffffffffffff}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002eb5922, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!MiWaitForInPageComplete+22[/B]
  BIOS Version                  V2.14
  BIOS Release Date             07/27/2011
  Manufacturer                  Acer
  Product Name                  Aspire 5552G
  Baseboard Product             JE51_DN
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.


[font=lucida console]**************************Thu Oct  8 00:09:53.742 2015 (UTC - 4:00)**************************
[COLOR=RED][B]intelide.sys                Mon Jul 13 19:19:48 2009 (4A5BC114)[/B][/COLOR]
AtiPcie64.sys               Wed Mar 10 09:33:45 2010 (4B97ADC9)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
ETD.sys                     Tue Apr 13 06:13:18 2010 (4BC443BE)
NTIDrvr.sys                 Mon Apr 19 21:37:59 2010 (4BCD0577)
k57nd60a.sys                Sat May 15 08:51:06 2010 (4BEE98BA)
UBHelper.sys                Tue Jul  6 00:19:26 2010 (4C32AECE)
RTKVHD64.sys                Tue Sep 21 04:09:43 2010 (4C986847)
mwlPSDFilter.sys            Fri Mar 25 03:12:11 2011 (4D8C404B)
mwlPSDNServ.sys             Fri Mar 25 03:12:13 2011 (4D8C404D)
mwlPSDVDisk.sys             Fri Mar 25 03:12:23 2011 (4D8C4057)
ALSysIO64.sys               Tue Mar  5 16:50:34 2013 (513668AA)
btath_bus.sys               Mon Jan 20 09:20:21 2014 (52DD30A5)
AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)
usbfilter.sys               Mon Feb 17 01:23:43 2014 (5301AAEF)
athrx.sys                   Fri Oct 17 03:28:45 2014 (5440C52D)
amd_sata.sys                Sun Mar 29 22:38:26 2015 (5518B722)
amd_xata.sys                Sun Mar 29 22:38:28 2015 (5518B724)
AtihdW76.sys                Mon Jul  6 21:23:25 2015 (559B2A0D)
atikmpag.sys                Mon Aug  3 21:42:28 2015 (55C01884)
atikmdag.sys                Mon Aug  3 23:28:52 2015 (55C03174)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct  6 21:09:54.948 2015 (UTC - 4:00)**************************
AtihdW76.sys                Fri May 11 04:25:40 2012 (4FACCD04)
atikmpag.sys                Thu Oct 25 11:32:20 2012 (50895B84)
atikmdag.sys                Thu Oct 25 12:25:32 2012 (508967FC)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct  6 00:19:43.232 2015 (UTC - 4:00)**************************
athrx.sys                   Tue May 24 03:24:19 2011 (4DDB5D23)
cpuz138_x64.sys             Thu Feb 26 02:04:34 2015 (54EEC582)
[/font]

http://www.carrona.org/drivers/driver.php?id=intelide.sys
http://www.carrona.org/drivers/driver.php?id=AtiPcie64.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=UBHelper.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys
http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys
http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys
http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=cpuz138_x64.sys

 


Edited by usasma, 10 October 2015 - 04:57 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 VermillionOcean

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Posted 11 October 2015 - 05:31 PM

Running FurMark showed the GPU temp was about 5C higher than CPU temp, so maybe that's what was causing the problems (I was only monitoring the CPU temp). However, assuming overheating is causing the problems, I still don't quite understand why the computer will freeze up right after an overheat crash. I would boot it into windows, and then it would freeze or go into BSOD after some time even if I just leave it idle.

 

As for intelide.sys, I can't find an update for it, nor do I even know what it is or what it does exactly. I thought most of the components were AMD, not Intel.



#9 usasma

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Posted 11 October 2015 - 06:28 PM

5ºC isn't all that big of a difference.  I'm not surprised to see GPU's running 10ºC higher than the CPU.

If it's overheating, then the heat just doesn't magically go away - it'll remain even after the crash.
But we're not saying it's definitely overheating - but it's still a possibility.

 

Intelide.sys is a driver for the IDE storage controller.

 

But I'm not as worried about it as I am about completing the hardware diagnostics.

Have you had any problems with them?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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