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Small Business Server 2008 BSOD 0x0000007E


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#1 fsit

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Posted 07 October 2015 - 03:29 PM

We have a SBS 2008 server hyper-v VM that crashed and now has a consistent BSOD no matter what boot option you try.

 

I've tried the recovery console but both sfc and startrep result in another BSOD 0x00000050

 

No minidumps are recorded. I've tried changing the registry but still nothing it recorded.

 

Not sure where to go from here. Desperately need this server fixed.

 

Anyone got any ideas?



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#2 usasma

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Posted 08 October 2015 - 05:07 AM

Is this a production server - or can it spare some downtime?

Can you read any driver names from the Blue Screen itself? Here's a picture of some BSOD's that have been annotated:  http://www.carrona.org/bsodimg.html

 

Can you get into Safe Mode?

Can you try other recovery options (such as Last Known Good Configuration, etc)?

 

Typically a STOP 0x7E is a hardware/compatibility/low-level driver issue - while a STOP 0x50 is most often a driver issue.

As this is a VM, the differences can be a bit fuzzy.

 

Start with providing these reports (if you can get into the OS):

Beyond that, let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 fsit

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Posted 13 October 2015 - 09:25 AM

.


Edited by fsit, 13 October 2015 - 10:19 AM.


#4 fsit

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Posted 13 October 2015 - 10:18 AM

Hi 

 

There are no driver names in the blue screen and no dump file either.

 

The server will not boot so downtime is a given ;)

 

Safe Mode gives the same BSOD

 

None of the boot options works, they all result in the BSOD

 

As the server will not boot I can't access the event logs, sorry.

 

Is there a way to access the event logs from the recovery console?

 

 

 

Is this a production server - or can it spare some downtime?

Can you read any driver names from the Blue Screen itself? Here's a picture of some BSOD's that have been annotated:  http://www.carrona.org/bsodimg.html

 

Can you get into Safe Mode?

Can you try other recovery options (such as Last Known Good Configuration, etc)?

 

Typically a STOP 0x7E is a hardware/compatibility/low-level driver issue - while a STOP 0x50 is most often a driver issue.

As this is a VM, the differences can be a bit fuzzy.

 

Start with providing these reports (if you can get into the OS):

Beyond that, let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html



#5 usasma

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Posted 13 October 2015 - 05:34 PM

Can you view the contents of the drive using recovery console?

 

I'd start with these free, bootable hardware diagnostics:  http://www.carrona.org/initdiag.html

Let us know the results and we'll move on from there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 fsit

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Posted 13 October 2015 - 05:44 PM

Hi, yes I can see all the contents of the C drive in the recovery console. I can also mount the vhd and view it that was if needed.

 

I'm running memtest now, nothing found so far, but as this is a VM are the hardware tests going to work?

 

Many thanks for your help

 

 

Can you view the contents of the drive using recovery console?

 

I'd start with these free, bootable hardware diagnostics:  http://www.carrona.org/initdiag.html

Let us know the results and we'll move on from there.



#7 usasma

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Posted 13 October 2015 - 06:01 PM

I missed the part about it being a VM - sorry!

 

Depends on what's causing the VM to crash.

If you don't have symptoms on the hardware machine - then the bootable diagnostics aren't likely to reveal anything.

As for repairing VM's, I don't have much experience with them.

 

Are you able to boot into Safe Mode?  Your first post seems to indicate that you can't.

I'd then have to suggest a repair install - but I'm uncertain of how to go about this in SBS2008 (I've only worked in this OS a few times - and that was back around 2008)

You can try the XP repair install from here:  http://www.michaelstevenstech.com/XPrepairinstall.htm

Or the Vista version here:  http://www.bleepingcomputer.com/tutorials/repair-windows-with-windows-startup-repair/


Edited by usasma, 13 October 2015 - 06:03 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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