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Posted 07 October 2015 - 12:26 PM
Posted 07 October 2015 - 01:01 PM
Hello, and Welcome to BC
Download Kaspersky Rescue Disk (linux based) on another computer. It is an iso file which can be burned on a Windows 7 computer by right clicking and selecting Burn Disk Image. Connect the computer via an ethernet cable as this will allow the definitions to be updated. Boot the disk and run the Antivirus. Read the User Guide.
Edit: Here is a good video on Kaspersky.
After cleaning boot back into windows and try to run HitmanPro. After HitmanPro run Malwarebytes Chameleon. Chameleon allows Malwarebytes to be installed and run if an infection prevents the download. You may need to download it on another computer. After Malwarebytes run TDSS killer. Check all options.
Run the following in order
The safest thing to do would be to perform a factory reset after backing up all personal data. If the computer is an OEM it should have a factory recovery partition that is started by pressing a key at boot. What is the make and model of the computer?
Edited by JohnC_21, 07 October 2015 - 01:20 PM.
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