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Need helping fixing computer that is not working due to a virus/malware


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4 replies to this topic

#1 m000n

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Posted 07 October 2015 - 07:24 AM

So my computer no longer works,

 

It boots, loads, then when the windows loading screen appears I get a blue screen with the error,

 

Process1_initalization_error, I'm not sure if this is the correct error as half the screen isn't showing. 

 

Please help. Thanks.



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#2 polskamachina

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Posted 10 October 2015 - 09:15 PM

Hi m000n :)
 
My name is polskamachina and I will be helping you with your malware issues.

What follows below are some ground rules for this forum.

I will reply as soon as possible (typically within 24-48 hours). In turn, I ask that you please respond within 72 hours. If you know you will be away longer than that, please let me know. I am in California at GMT-7 hours (Pacific Standard Time). If I do not respond to you within 48 hours, feel free to send me a private message.

Some points for you to keep in mind:

  • Do NOT run any tools unless instructed to do so.
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Do not attach logs or use code boxes, just copy and paste the text.
  • I cannot see your computer. Periodically update me on the condition of your computer, and provide as much detail as you can in every post.
  • Once things seem to be working again, please do not abandon the thread. I will give an "all-clean" message at the very end.
  • NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planned. You can put them on a CD/DVD, external drive or a flash drive, anywhere except on the computer.
  • NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. Please remember to copy the entire post so you do not miss any instructions.

Please give me some time to review your situation and I will return with further instructions. Until then, if you happen to know which operating system you're using, please let me know.

 

polskamachina



#3 polskamachina

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Posted 11 October 2015 - 10:22 PM

Hi m000n :)

 

Please follow the instructions below. If you run into complications with these directions, please let me know where things didn't work out for you.

 

FRST Scan from RECOVERY Environment on Vista, 7, and 8:
 
On a clean machine, please download Farbar Recovery Scan Tool and save it to a flash drive.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the correct version.

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

Note: In case you can not enter System Recovery Options by using F8 method, you can use a Windows installation disc, or make a repair disc. Any Windows installation disc or repair disc made on another computer can be used.
To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

 
 
To enter System Recovery Options by using Windows installation disc:

  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

==========
 
On the System Recovery Options menu you will get the following options:
 
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

 
Select Command Prompt
 
==========
 
 
Once in the Command Prompt:

  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for the 64-bit version, type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to the disclaimer.
  • Press the Scan button.
  • It will create a log named FRST.txt on the flash drive. Please copy and paste it into your next reply to me.

Let me know if you have any questions.

 

polskamachina

 



#4 polskamachina

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Posted 14 October 2015 - 10:23 PM

Hi m000n :)

 

It's been a while since you've checked in. Did you need any more help with this? If not, this topic will be closed in 48 hours.
 
Please let me know if you have any questions.

 

polskamachina



#5 xXToffeeXx

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Posted 17 October 2015 - 05:17 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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