Tried helping a friend with some issues after she upgraded to Windows 10 (was being plagued by the slow startup bug) so I disabled some non critical startup items in hopes that would help. It didn't make any difference, still hung up for a while before signing in. But, once she got back in several issues popped up and she was unable to scan from her printer. I know this would not have anything to do with what I did but to give her peace of mind I suggested she go back to a restore point (directing her one what to do via text as I was unable to get to her while at work).
Order of events:
Clicked restore point...got message that disk was corrupted and needed to be repaired.
Run Check disk..errors found
Clicked 'Repair Now', proceeded to reboot and gets the Automatic Repair screen.. Your PC did not start correctly
Went to advanced options...tried EVERYTHING possible..
..Cannot get in to safe mode, goes back to Auto Repair screen
...Cannot do a reset (says something went wrong and cannot reset)
....Cannot find a restore point
.....cannot find a system recovery image
.......Cannot go back to previous build
Basically the dreaded Automatic Repair Loop
Tried everything I could find googling and arrived at the conclusion that Microsoft (and everyone else for that matter) says all you can do is download Windows 10 and try to install from a USB. Did that and it asks for a Product Key..which we cannot obtain since we cannot get into the computer and even running key finders on her backup drive turns up nothing.
Read that you can 'skip' the activation and it should activate anyway once it starts up. When I finally left late late last night it was sitting at the 'Getting Ready' screen with the spinning dots. Told her to just let it do its thing and put in her sign on info once it asked for it. Now this morning it's asking for the activation key again. How do we get that??
I'm really wishing I had just did a fresh install of Windows 8 since 10 appears to be as problematic as I knew it would be (why can't Microsoft stuff just WORK????). No going back now unless I want to spend 5 more hours with her which I don't have time for.
Anyone have this same issue? Everything I read said you must get your product key first but what do you do when you can't do that? Am I going to have to reinstall windows 8 then upgrade to 10 to get her back there? (though honestly she might rather go back to 8 now!)