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What is this, and how do I keep it from happening?


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3 replies to this topic

#1 AnnainOK

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Posted 05 October 2015 - 04:16 PM

This happens:

 

Spam_1.png

 

My son's computer. He's played some Minecraft, but not for months--long before this started. It's shown up twice. I end it by closing the process tree through Task Manager. It doesn't come back for a couple weeks. We run Avast, Malwarebytes, Super Anti-spyware paid versions. Scans turn up nothing...but it's got to be there. There's an audio component as well, warning of impending doom. Each time he's on Pandora and Khan Academy. Windows 7 Professional.

 

I could use your help, please, and thank you! :)


Edited by AnnainOK, 05 October 2015 - 04:18 PM.


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#2 AnnainOK

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Posted 05 October 2015 - 04:53 PM

I've decided to take this over to the removal forum, and posted the appropriate logs. Thanks for looking.



#3 severac

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Posted 06 October 2015 - 02:20 AM

Hi,

 

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 3 days and ALL logs are answered.


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#4 hamluis

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Posted 06 October 2015 - 05:49 AM

MRL topic at http://www.bleepingcomputer.com/forums/t/592645/tellusnetworksllc-browser-freeze/#entry3834982 .

 

This topic is closed to avoid confusion.

 

Louis






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