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UFT 12.5 causes IE9 on Windows7 to crash

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#1 jadentyhy


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Posted 05 October 2015 - 08:12 AM

I am using UFT 12.5 on a Windows 7 64bit PC.  When using UFT against IE9 an "Internet Explorer has stopped working" error is returned.  This happens even when using the Object Spy on an open browser.  This often locks the entire PC requiring a forced restart.
Does anyone have any ideas on how I can get UFT to work with IE9?

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Edited by jadentyhy, 05 October 2015 - 05:24 PM.
moved from Windows 10 to the appropriate forum

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

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Posted 07 October 2015 - 04:54 AM

I'm not real good w/user level stuff, but let's try this report first:


Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).


If this is a testing environment, you'd be better off connecting a debugger from another machine to that system and capture the crash "live"
I don't/can't do live debugging and am (again) not a user-level kind of guy - so I really can't halp with that.

On occasion I can sometimes pull a bit of info out of the crash dumps left by some of these things.

If you can find any files (related to the crash) that end in dmp (.dmp, .hdmp, .mdmp, etc) I'll be glad to have a look at them.

Beyond that, I'd suggest posting at this link for more expert assistance:  https://hpln.hp.com/group/unified-functional-testing

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