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Cannot Uninstall Emsisoft


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#1 geeneeree

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Posted 04 October 2015 - 04:36 PM

Help I want to uninstall this program! My computer was running perfectly fine, no problems... I installed EAM on another computer to try to get rid of a virus... I wanted to try it out on my own laptop to see how it would work... On a reboot it would not allow userinit to start, then most of my tray programs like WinPatrol and Dropbox would not start... It's the only change to my computer! It won't uninstall... I can't even get to the window to roll back my computer! Nothing works!
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#2 geeneeree

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Posted 04 October 2015 - 04:57 PM

Ok, nevermind... i went into safe mode and it uninstalled from there... checked everything out and we're back to normal... i'm not sure what the problem was, but it sure put a stop to everything on my laptop... i couldn't even open a browser... sorry Emisoft... i won't be trying this program again... or recommending it... 


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#3 quietman7

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Posted 04 October 2015 - 05:19 PM

I spit your posting in regards to the issue with EAM into it's own topic.

The correct way to uninstall Emsisoft Anti-Malware or Emsisoft Internet Security is by using the uninstaller provided in the program folder or from within its program group using the Uninstall shortcut in Start Menu > All Programs > Emsisoft Anti-Malware folder.In the rare case of an incomplete uninstall, you can use the Emsisoft Uninstall Tool (emsiclean.exe) to remove any remaining traces of the program as long as the installation was performed using the default path of Program Files or Program Files (x86). Be sure to run the tool with Administrative rights.
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#4 RolandJS

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Posted 07 October 2015 - 12:58 PM

I've used Emsisoft Anti-Malware for some time now on 3 computers.  After some experimental/testing tweaking, configuring, settings, etc., it runs aok.  EAM certainly can be assertive!  Tweaking made it way-back-then tolerable to some-time-now workable.


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#5 quietman7

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Posted 07 October 2015 - 04:59 PM

The only thing I don't like is after each uninstall and update to a new version...I have to redo my settings since they are not remembered.
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#6 Sintharius

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Posted 08 October 2015 - 12:59 AM

quietman7, if I may... you can export your favored settings to somewhere safe, and whether a new version is out and reset everything then you can just reimport the settings?

#7 quietman7

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Posted 08 October 2015 - 05:52 AM

Yes, EAM allows you to Backup and Restore Settings under the General tab. That is what I meant by having to redo my settings. It just seems EAM could save that info in the registry or someplace else so it is automatically available when doing an update to a new version. For just uninstalling, folks could use emsiclean.exe for a complete removal of everything.
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#8 Sintharius

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Posted 08 October 2015 - 05:57 AM

I never had to redo my settings when a new version is out, but then I'm a bit different from most normal users.  :mellow:

#9 quietman7

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Posted 08 October 2015 - 06:01 AM

The main setting I change is updating which defaults to every hour. If I had unlimited data usage that would not be a big deal but on three computers with a fixed amount...updating eats away like a Thanksgiving dinner. :lol:
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#10 Sintharius

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Posted 08 October 2015 - 06:10 AM

If I may... I would suggest keeping settings to the Emsisoft team - they are willing to listen :)

@geeneeree: It's unfortunate that you had to uninstall Emsisoft. I would suggest contact customer support and see what happened so they can make their software better, but what's done is done.

#11 quietman7

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Posted 08 October 2015 - 07:44 AM

Yes the Emsisoft Support Team is among the best. The remember settings issue is really not a big deal and not worth bothering them about it...they have more important things to do.
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