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difficult trojan removal


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#1 rwalkk

rwalkk

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Posted 04 October 2015 - 11:51 AM

need help removing dynamerl!ac Trojan.


Edited by hamluis, 04 October 2015 - 11:53 AM.
Moved from Win 10 Support to Am I Infected - Hamluis.


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#2 Firehouse

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Posted 04 October 2015 - 12:17 PM

Hello,

 

Scan with Norton Power Eraser
 
CAUTION: NPE uses aggressive methods to detect and remove malware,so do not touch any of settings !
 
Download NPE by Symantec and save it to your desktop.
 
Run the tool as Administrator,accept license agreement,and click  Scan button. 
 
Program will ask you to reboot to continue scanning (includes rootkit scan),so allow it to restart.
 
After restart program will automatically launch itself and start scanning. Scanning takes 5-10 minutes,so be patient !
 
If malware is detected,make sure that Create restore point option is checked,then click Fix button. After that,click on Restart now to complete removal.
 
Scan with Dr.Web Cure It !
 
Download Dr.Web Cure It ! and save it to your desktop.
 
Run the tool as Administrator,accept license agreement by putting a checkmark on it, and click Scan.
 
Scan may take a while so be patient !
 
If there's malware found, click on Neutralize button, if program asks for restart, allow it to do so.
 
Scan with Malwarebytes AntiRootkit
 
Please download MBAR and save it to your desktop.
 
Run tool as Administrator, tool will extract itself, and then launch.
 
Click Next to accept terms and conditions, and click Update to obtain latest definitions.
 
If malware is found click on Cleanup button , but make sure that Create restore point option is checked before proceeding !
 
Program will ask you to restart, allow it to do so.
 
Note: If you're experiencing internet connection issues or other anomalies after running MBAR and removal of rootkits, it is recommended to run fixdamage.exe located inside mbar folder. Run it as Administrator and press Y if asks you do you want to continue.

 

Attach log here.






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