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Dell Inspiron 15 No Boot Device


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#1 KAPM

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Posted 04 October 2015 - 11:08 AM

Hello,

 

I have very limited knowledge and am trying to help my son with his laptop.  It has had a No Boot device message for the last couple days.  I reseated the hard drive and ran PSA Pre-boot System Assessment resulting in error code 2000-0142 on the hard drive.  Assuming we need to replace the hard drive, but have seen some information when researching that indicates it may be windows 8 related.  What would you suggest for our next step?  Also, he doesn't have a backup, recovery disk, or OS software so any guidance on that front would be greatly appreciated if we need to repair or replace the OS.  Thank you for your advice.



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#2 dc3

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Posted 04 October 2015 - 11:14 AM

Please post the make and model of this computer.

 

If this is a OEM computer the manufacturer will have placed a System Recovery partition on the hdd in order to return the operating system to the condition it came out of the box.  This type of installation is destructive, it will remove anything which has been added since the first time it was fired up and anything added.


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#3 KAPM

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Posted 04 October 2015 - 12:38 PM

The computer is a Dell Inspiron 15.  On the box it came in I see i15RV-10000BLK.






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