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BSOD issues after updating to Windows 10


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#1 aeshabVLG

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Posted 04 October 2015 - 01:05 AM

I updated to Windows 10 about 2 months ago, and ever since then, I've been having issues with my PC crashing. And it's become more and more common recently. Sometimes it's memory management or faulty memory something's it's something about thread exceptions and such. I've seen 4 different variations of the BSOD basically. I'm not sure where to start to look for the problem, to be honest. Edit; naturally with these issues, my PC has also gotten a lot slower since updating.


Edited by hamluis, 04 October 2015 - 11:49 AM.
Moved from Win 10 Support to Crashes/BSODs - Hamluis.


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#2 usasma

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Posted 04 October 2015 - 08:48 AM

In general, random BSOD's are a sign of a hardware, compatibility, or low-level driver problem.

Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 aeshabVLG

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Posted 04 October 2015 - 11:07 PM

· OS - Windows 8.1, 8, 7, Vista ? Windows 10
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware) Almost 3 years, December 2012.
· Age of OS installation - have you re-installed the OS? The original no, but it has been through both the Windows 8/8.1 updates and the Windows 10 update.

· CPU -  AMD A10-4600M APU
· Video Card - Radeon HD Graphics 2.30 GHz
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (skip if laptop)

· System Manufacturer - HP
· Exact model number - D1C68UA#ABA

· Laptop or Desktop? Laptop

 

 

Attached Files



#4 usasma

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Posted 05 October 2015 - 04:25 AM

The perfmon report shows disabled monitors.  Could you tell us about the setup of these and why they're disabled?

 

Your UEFI/BIOS (version F.36) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

There are 2 ApphelpHardBlock errors in the WER section of MSINFO32.
I suspect that this means that you have incompatible software installed.
Please check your older software for compatibility with this version of Windows.

Previous BSOD's are suggestive of hardware problems - and the latest BSOD definitely blames hardware.

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

 

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

 

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.

Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.


Analysis:
The following is for informational purposes only.


**************************Sat Oct  3 17:49:16.324 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\100315-40531-01.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16515.amd64fre.th1.150916-2039
System Uptime:[B]0 days 7:37:26.114[/B]
Probably caused by :[B]hardware ( REGION_PAGED_OUT )[/B]
BugCheck [B]12B, {ffffffffc00002c4, 3ca, 9d5ed9d4e0, ffffd001e9d11000}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000012B]FAULTY_HARDWARE_CORRUPTED_PAGE (12b)[/url]
Arguments:
Arg1: ffffffffc00002c4, virtual address mapping the corrupted page
Arg2: 00000000000003ca, physical page number
Arg3: 0000009d5ed9d4e0, zero
Arg4: ffffd001e9d11000, zero
BUGCHECK_STR:  PAGE_NOT_ZERO
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]PAGE_NOT_ZERO_REGION_PAGED_OUT[/B]
  BIOS Version                  F.36
  BIOS Release Date             05/19/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY m6 Notebook PC
  Baseboard Product             18A6
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.


**************************Sat Oct  3 17:49:16.324 2015 (UTC - 4:00)**************************
CLVirtualDrive.sys           Mon Dec 26 08:26:47 2011 (4EF87617)
usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
stwrt64.sys                  Wed Oct 24 23:58:55 2012 (5088B8FF)
AODDriver2.sys               Tue Feb 11 06:06:52 2014 (52FA044C)
mwac.sys                     Tue Jun 17 22:07:00 2014 (53A0F444)
wachidrouter.sys             Wed Aug  6 14:10:05 2014 (53E26F7D)
wacomrouterfilter.sys        Wed Aug  6 14:10:12 2014 (53E26F84)
mbam.sys                     Wed Sep  3 13:50:25 2014 (540754E1)
appexDrv.sys                 Wed Mar 25 16:41:52 2015 (55131D90)
rt640x64.sys                 Wed Apr  1 10:34:31 2015 (551C01F7)
MBAMSwissArmy.sys            Mon Apr 13 15:29:19 2015 (552C190F)
amdxata.sys                  Thu Apr 30 20:55:35 2015 (5542CF07)
amdsata.sys                  Thu May 14 08:14:52 2015 (555491BC)
RtsBaStor.sys                Fri May 15 04:02:50 2015 (5555A82A)
athw10x.sys                  Mon May 18 02:33:25 2015 (555987B5)
SynTP.sys                    Mon Jul  6 07:12:43 2015 (559A62AB)
Smb_driver_AMDASF.sys        Mon Jul  6 07:12:59 2015 (559A62BB)
AtihdWT6.sys                 Tue Jul  7 21:28:10 2015 (559C7CAA)
atikmpag.sys                 Mon Aug  3 21:42:28 2015 (55C01884)
atikmdag.sys                 Mon Aug  3 23:28:52 2015 (55C03174)

http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=wachidrouter.sys
http://www.carrona.org/drivers/driver.php?id=wacomrouterfilter.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=amdsata.sys
http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
athw10x.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_AMDASF.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

 


Edited by usasma, 05 October 2015 - 04:27 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 aeshabVLG

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Posted 05 October 2015 - 04:31 AM

For the monitor situation, I use a 2nd monitor whilst I'm streaming art digitally. I unplug it occasionally when I'm not using it so that people don't trip over the cord. Is that a bad thing? 



#6 usasma

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Posted 05 October 2015 - 05:09 AM

No, the monitor use isn't a bad thing.  I ask because there's many different reasons for disabling a device.
And sometimes the answer I get is "It wasn't working right, so I disabled it" - and that gives me a clue about a possible source of the problem.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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