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Logged onto profile- all files gone? Rebooted and back?


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5 replies to this topic

#1 Lilacpetals

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Posted 03 October 2015 - 01:58 PM

Howdy! SO I seem to have a not emergency kind of emergency issue!

 

I shut down my computer (The normal way, not the 'hush now, be still' holding down power button way :P) last night where all my files and documents were perfectly fine. This morning I logged onto my administrator account and my desktop was reset as was my theme. My files, documents, music, folders- everything except for my .exe programs were there... Even internet explorer was back. Ehl.

 

It was like I logged onto a guest account, but I specifically remember typing in my administrator password- and to boot, when I clicked my start bar- it had my administrator name at the top of it. 

 

Panicked and thinking the classical "Turn it off turn it back on" I held down the power button to shut my computer off, and when it turned back on- everything was back. 

 

I run a virus scan at least once a week, as well as Malware Bytes and neither have picked up anything. 

 

I'm running them again but I just did so a few days ago. 

 

Funny thing (And maybe a wakeup call) When all my files were gone, my computer ran 5x faster. 

 

Anyway! Any ideas will be helpful! Tysvm!



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#2 hamluis

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Posted 03 October 2015 - 02:37 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Lilacpetals

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Posted 03 October 2015 - 03:38 PM

Heya! Is it okay if I put it in pastebin? I didn't want to flood this page- 

Also sorry about all the installed programs 

 

http://pastebin.com/BRS9LCgJ

 

 

Also thank you for the link to Speccy! That's a useful little tool! :o

 

http://i.imgur.com/CO8TJ51.png

 

Edit i just noticed you meant a snapshot not a screenshot. I'm an idiot- apologies.

 

http://speccy.piriform.com/results/UpGdw6xCz0307h36vrRxhP8


Edited by Lilacpetals, 03 October 2015 - 03:39 PM.


#4 hamluis

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Posted 03 October 2015 - 04:21 PM

Please...just cut-and-paste the MTB data into a post. 

 

Thanks for following the Speccy instructions.

 

Louis



#5 Lilacpetals

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Posted 03 October 2015 - 04:22 PM

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Ashley (administrator) on 03-10-2015 at 15:31:30
Running from "C:\Users\Ashley\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Aspire Z5771 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/03/2015 01:40:08 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/03/2015 01:39:59 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot delete the profile directory C:\Users\TEMP. This error may be caused by files in this directory being used by another program.
 DETAIL - The directory is not empty.
 
Error: (10/03/2015 01:36:41 PM) (Source: Microsoft-Windows-User Profiles Service) (User: Ashley-PC)
Description: Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.
 
Error: (10/03/2015 01:36:41 PM) (Source: Microsoft-Windows-User Profiles Service) (User: Ashley-PC)
Description: Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.
 
Error: (10/03/2015 01:36:41 PM) (Source: Microsoft-Windows-User Profiles Service) (User: Ashley-PC)
Description: Windows cannot load the locally stored profile. Possible causes of this error include insufficient security rights or a corrupt local profile.
 DETAIL - The process cannot access the file because it is being used by another process.
 
Error: (10/03/2015 01:36:41 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights.
 DETAIL - The process cannot access the file because it is being used by another process.   for C:\Users\Ashley\ntuser.dat
 
Error: (10/03/2015 01:32:49 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/02/2015 09:57:17 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/02/2015 12:41:05 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/01/2015 12:52:49 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
System errors:
=============
Error: (10/03/2015 02:40:00 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.  Please run the chkdsk utility on the volume C:.
 
Error: (10/03/2015 01:55:22 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.  Please run the chkdsk utility on the volume Acer.
 
Error: (10/03/2015 01:55:22 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.  Please run the chkdsk utility on the volume Acer.
 
Error: (10/03/2015 01:55:22 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.  Please run the chkdsk utility on the volume Acer.
 
Error: (10/03/2015 01:55:22 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.  Please run the chkdsk utility on the volume Acer.
 
Error: (10/03/2015 01:55:22 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.  Please run the chkdsk utility on the volume Acer.
 
Error: (10/03/2015 01:55:22 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.  Please run the chkdsk utility on the volume Acer.
 
Error: (10/03/2015 01:55:22 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.  Please run the chkdsk utility on the volume Acer.
 
Error: (10/03/2015 01:55:22 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.  Please run the chkdsk utility on the volume Acer.
 
Error: (10/03/2015 01:55:21 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.  Please run the chkdsk utility on the volume Acer.
 
Microsoft Office Sessions:
=========================
Error: (10/03/2015 01:40:08 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/03/2015 01:39:59 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: C:\Users\TEMPThe directory is not empty.
 
Error: (10/03/2015 01:36:41 PM) (Source: Microsoft-Windows-User Profiles Service)(User: Ashley-PC)
Description:
 
Error: (10/03/2015 01:36:41 PM) (Source: Microsoft-Windows-User Profiles Service)(User: Ashley-PC)
Description:
 
Error: (10/03/2015 01:36:41 PM) (Source: Microsoft-Windows-User Profiles Service)(User: Ashley-PC)
Description: The process cannot access the file because it is being used by another process.
 
Error: (10/03/2015 01:36:41 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The process cannot access the file because it is being used by another process.
C:\Users\Ashley\ntuser.dat
 
Error: (10/03/2015 01:32:49 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/02/2015 09:57:17 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/02/2015 12:41:05 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/01/2015 12:52:49 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
CodeIntegrity Errors:
===================================
  Date: 2015-09-20 00:52:23.766
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-09-20 00:52:23.758
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-09-20 00:52:23.752
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-09-20 00:52:23.700
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-09-20 00:52:23.693
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-09-20 00:52:23.687
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-09-20 00:52:23.173
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_f3153036f55ab3f5\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-09-20 00:52:23.164
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_f3153036f55ab3f5\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-09-20 00:52:23.157
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_f3153036f55ab3f5\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2015-09-20 00:52:23.101
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_a384c5aabe759ea5\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
=========================== Installed Programs ============================
7-Zip 9.20 (HKLM-x32\...\7-Zip) (Version:  - )
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 5.00.3507 - Acer Incorporated)
Acer Games (HKLM-x32\...\WildTangent acer Master Uninstall) (Version: 1.0.2.5 - WildTangent)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.04.3506 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.1.0609.2011 - Acer Incorporated)
Acer TouchPortal (HKLM-x32\...\{C652F86F-348A-4A65-8BE8-A3F7A6370D98}) (Version: 3.00.3014 - Acer Incorporated)
Acer Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3501 - Acer Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 17.0.0.144 - Adobe Systems Incorporated)
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.2.1.650 - Adobe Systems Incorporated)
Adobe Flash Player 19 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 19.0.0.185 - Adobe Systems Incorporated)
Adobe Flash Player 19 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 19.0.0.185 - Adobe Systems Incorporated)
Adobe Photoshop Elements 9 (HKLM-x32\...\Adobe Photoshop Elements 9) (Version: 9.0 - Adobe Systems Incorporated)
Adobe Photoshop.com Inspiration Browser (HKLM-x32\...\PhotoshopdotcomInspirationBrowser.4C35C4D325D350FE0114230CBADCA2DDD0AC8D25.1) (Version: 3.07 - Adobe Systems Incorporated)
Adobe Reader X (10.1.4) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.4 - Adobe Systems Incorporated)
Agatha Christie - Death on the Nile (HKLM-x32\...\WTA-6dcdb271-3aab-4e2e-ad09-3bf3f65d4461) (Version: 2.2.0.98 - WildTangent) Hidden
Apple Application Support (HKLM-x32\...\{AAC5D43E-816D-4C2D-8E51-55FFF35BE301}) (Version: 3.0.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Bluetooth Suite (64) (HKLM\...\{230D1595-57DA-4933-8C4E-375797EBB7E1}) (Version: 7.4.0.126 - Atheros)
Audacity 2.0.5 (HKLM-x32\...\Audacity_is1) (Version: 2.0.5 - Audacity Team)
Autodesk SketchBook Copic Edition (HKLM-x32\...\{0BE81E54-A77D-4A8D-AB2A-598CEE7DC192}) (Version: 2.00.0000 - Autodesk)
AutoREALM Version 2.2.1 (HKLM-x32\...\AutoREALM_is1) (Version:  - )
AVG 2013 (HKLM\...\{9EF01972-D320-49A9-BA40-BED677587E32}) (Version: 13.0.3532 - AVG Technologies) Hidden
AVG 2013 (HKLM\...\{DC8BBD25-7D47-4E15-A9C1-4B2BE366614B}) (Version: 13.0.4365 - AVG Technologies) Hidden
AVG 2013 (HKLM\...\AVG) (Version: 2013.0.3532 - AVG Technologies)
AVS Video Editor 7.0 (HKLM-x32\...\AVS Video Editor_is1) (Version: 7.0.1.258 - Online Media Technologies Ltd.)
Bamboo Dock (HKLM-x32\...\{BEBD8B5B-2EC8-6489-1585-47B78EA6832A}) (Version: 4.1.0 - Wacom Europe GmbH) Hidden
Bamboo Dock (HKLM-x32\...\Bamboo Dock) (Version: 4.0 - Wacom Co., Ltd.)
Bamboo Dock (HKLM-x32\...\wacomid-desktop-launcher.DCFD4B89A63EE70BC162777F06D4B93B6397AEC7.1) (Version: 4.1.0 - Wacom Europe GmbH) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Chronicles of Albian (HKLM-x32\...\WTA-04cd36ec-261a-4815-aeba-c354e51dda3c) (Version: 2.2.0.95 - WildTangent) Hidden
clear.fi Media (HKLM-x32\...\{E9AF1707-3F3A-49E2-8345-4F2D629D0876}) (Version: 2.00.3004 - Acer Incorporated)
clear.fi Photo (HKLM-x32\...\{B5AD89F2-03D3-4206-8487-018298007DD0}) (Version: 2.00.3004 - Acer Incorporated)
clear.fi SDK - MVP 2 (HKLM-x32\...\{A3AD65CC-B2CE-49da-AE4E-CC2ECF4EC0F8}) (Version: 2.0.1505 - CyberLink Corp.) Hidden
clear.fi SDK- Movie 2 (HKLM-x32\...\{DAF7BB88-6392-40aa-A714-8392C4BDBD2C}) (Version: 2.0.1502 - CyberLink Corp.) Hidden
Cooliris for Internet Explorer (HKLM-x32\...\{14C52FEF-0236-4D8C-BBE2-E6D7C4F2926D}) (Version: 1.12.1.37152 - Cooliris Inc.)
Corel Painter Essentials 4 (HKLM-x32\...\_{53A908D4-99C6-469B-BC13-F4189F260742}) (Version:  - Corel Corporation)
Corel Painter Essentials 4 (HKLM-x32\...\{53A908D4-99C6-469B-BC13-F4189F260742}) (Version: 4.2 - Corel Corporation) Hidden
Counter-Strike: Source (HKLM-x32\...\Steam App 240) (Version:  - Valve)
Cradle of Rome 2 (HKLM-x32\...\WTA-16d176fa-52a9-448b-84ed-81d4458bebcd) (Version: 2.2.0.98 - WildTangent) Hidden
CyberLink MediaEspresso (HKLM-x32\...\InstallShield_{E3739848-5329-48E3-8D28-5BBD6E8BE384}) (Version: 6.5.1720_38230 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 4.0.1711 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dolby Home Theater v4 (HKLM-x32\...\{B26438B4-BF51-49C3-9567-7F14A5E40CB9}) (Version: 7.2.7000.4 - Dolby Laboratories Inc)
Dora's World Adventure (HKLM-x32\...\WTA-a6ac4206-40a8-4ada-87e7-0a1780032f9b) (Version: 2.2.0.95 - WildTangent) Hidden
Download Navigator (HKLM-x32\...\{3A3A3B34-6EA2-4031-8580-D66D29533E89}) (Version: 3.4.0 - SEIKO EPSON CORPORATION)
EarthSculptor 1.11 (HKLM-x32\...\EarthSculptor_is1) (Version:  - Ernest Szoka)
Elements 9 Organizer (HKLM-x32\...\{433EACD8-4747-4A6A-826A-FFA9F39B0D40}) (Version: 9.0 - Adobe Systems Incorporated) Hidden
Elements STI Installer (HKLM-x32\...\{E2AE009D-37E5-4724-A6B8-0ED6A6BA4F68}) (Version: 1.0 - Adobe Systems Incorporated) Hidden
Epson Connect (HKLM-x32\...\{64BA551C-9AF6-495C-93F3-D1270E0045FC}) (Version:  - )
Epson Customer Participation (HKLM\...\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.0.0.0 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM-x32\...\{BECE9CCD-83F6-4BAA-9B26-227DF7D2E932}) (Version: 3.01.0000 - Seiko Epson Corporation)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON XP-300 Series Printer Uninstall (HKLM\...\EPSON XP-300 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.5.00 - SEIKO EPSON CORPORATION)
Etron USB3.0 Host Controller (HKLM-x32\...\{DFBB738C-71D8-4DC5-B8D2-D65C37680E27}) (Version: 0.110 - Etron Technology) Hidden
Etron USB3.0 Host Controller (HKLM-x32\...\InstallShield_{DFBB738C-71D8-4DC5-B8D2-D65C37680E27}) (Version: 0.110 - Etron Technology)
Evernote v. 4.5.2 (HKLM-x32\...\{F77EF646-19EB-11E1-9A9E-984BE15F174E}) (Version: 4.5.2.5866 - Evernote Corp.)
f.lux (HKCU\...\Flux) (Version:  - )
FATE (HKLM-x32\...\WTA-d87ed852-6057-4004-8d1a-dfb8bdffee51) (Version: 2.2.0.97 - WildTangent) Hidden
FeralHeart + (HKCU\...\FeralHeart +) (Version:  - )
FeralHeart version 1.13 (HKLM-x32\...\{EAD29228-1A50-4178-B1EA-E1D83FC691F0}_is1) (Version: 1.13 - Kovuworks)
Final Drive: Nitro (HKLM-x32\...\WTA-d9ebd583-9264-40ed-95e4-f5fe77aec715) (Version: 2.2.0.95 - WildTangent) Hidden
FireAlpaca 1.4.1 (HKLM-x32\...\FireAlpaca_is1) (Version: 1.4.1 - firealpaca.com)
Fooz Kids Platform (HKLM-x32\...\{8D68CE08-9A14-4B7B-9857-3C646A2F34C7}) (Version: 2.1 - FUHU, Inc.)
Fractal Terrains 3 Demo (HKLM-x32\...\{87286FFA-1F9A-42B0-ADAF-4C1AE05A2B3E}) (Version: 3.0.15 - ProFantasy Software) Hidden
Fractal Terrains 3 Demo (HKLM-x32\...\Fractal Terrains 3 Demo) (Version: 3.0.15 - ProFantasy Software)
Galería fotográfica de Windows Live (HKLM-x32\...\{E85A4EFC-82F2-4CEE-8A8E-62FDAD353A66}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galerie de photos Windows Live (HKLM-x32\...\{488F0347-C4A7-4374-91A7-30818BEDA710}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Garry's Mod (HKLM-x32\...\Steam App 4000) (Version:  - Team Garry)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 45.0.2454.101 - Google Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Talk Plugin (HKLM-x32\...\{CA3DD97D-1FD7-37A7-BD5C-FC4430C8B8E6}) (Version: 5.41.2.0 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Governor of Poker 2 Premium Edition (HKLM-x32\...\WTA-36bde35f-42c6-4524-8283-327b79bcc3c7) (Version: 2.2.0.95 - WildTangent) Hidden
Gyazo 3.1.6 (HKLM-x32\...\{6DB8C365-E719-4BA5-9594-10DFC244D3FD}_is1) (Version:  - Nota Inc.)
HitFilm 2 Ultimate (HKLM\...\{10A8BC42-C18F-4387-80EC-979C1FE99BA1}) (Version: 2.0.1024.51947 - FXhome)
Hotkey Utility (HKLM-x32\...\Hotkey Utility) (Version: 2.05.3510 - Acer Incorporated)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3501 - Acer Incorporated)
Instant Eyedropper 1.75 (HKLM-x32\...\Instant Eyedropper_is1) (Version:  - )
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.3.1427 - Intel Corporation)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version:  - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2696 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{09536BA1-E498-4CC3-B834-D884A67D7E34}) (Version: 1.23.605.1 - Intel Corporation)
ITE Infrared Transceiver (HKLM-x32\...\{40580068-9B10-40B5-9548-536CE88AB23C}) (Version: 1.02.0007 - ITE)
iTunes (HKLM\...\{B8BA155B-1E75-405F-9CB4-8A99615D09DC}) (Version: 11.1.5.5 - Apple Inc.)
Java 8 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (HKLM-x32\...\WTA-9d805e97-6434-4473-8b48-54b643ff356d) (Version: 2.2.0.98 - WildTangent) Hidden
join.me (HKCU\...\JoinMe) (Version: 2.4.2.1167 - LogMeIn, Inc.)
join.me.launcher (HKLM-x32\...\{910ECE43-4D0D-4FAB-BE1F-6992F0495624}) (Version: 1.0.573.0 - LogMeIn, Inc.) Hidden
JTablet (HKLM-x32\...\JTablet) (Version:  - )
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Kintraks 7.04.02 (HKLM-x32\...\Kintraks_is1) (Version:  - Kintraks)
Kintraks 8.04.04 (HKLM-x32\...\Kintraks_install_is1) (Version:  - Kintraks)
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
Lightshot-5.3.0.0 (HKLM-x32\...\{30A5B3C9-2084-4063-A32A-628A98DE512B}_is1) (Version: 5.3.0.0 - Skillbrains)
Livestream for Producers (HKLM-x32\...\{53466613-9260-4814-AE66-7F3A3FA978D3}) (Version: 0.0.64 - Livestream)
Malwarebytes Anti-Malware version 1.65.1.1000 (HKLM-x32\...\Malwarebytes' Anti-Malware_is1) (Version: 1.65.1.1000 - Malwarebytes Corporation)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Professional 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Primary Interoperability Assemblies 2005 (HKLM-x32\...\{2C303EE0-A595-3543-A71A-931C7AC40EDE}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Touch Pack for Windows 7 (HKLM-x32\...\{8FF90DB8-6DED-44A3-B182-244FEC09012F}) (Version: 1.0.40517.00 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (HKLM\...\{14297226-E0A0-3781-8911-E9D529552663}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 3.0 (HKLM-x32\...\{3898934B-05AE-41CD-96BE-70DA9BFBCE1F}) (Version: 3.0.11010.0 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 (HKLM-x32\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
Minecraft Note Block Studio version 3.2.1 (HKLM-x32\...\{84077DA9-3075-4AE5-BC82-345202B8CD4F}_is1) (Version: 3.2.1 - David Norgren)
MoodTuner (HKLM-x32\...\{CFCA7747-0813-AEBA-886F-732E1CBD79EA}) (Version: 1.1 - GUGA EOOD) Hidden
MoodTuner (HKLM-x32\...\com.gugga.radiomini) (Version: 1.1 - GUGA EOOD)
Mozilla Firefox 38.0.5 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 38.0.5 (x86 en-US)) (Version: 38.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 38.1.0 - Mozilla)
Mozilla Thunderbird 38.3.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 38.3.0 (x86 en-US)) (Version: 38.3.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MyWinLocker (HKLM\...\{0B78ECB0-1A6B-4E6D-89D7-0E7CE77F0427}) (Version: 4.0.14.27 - Egis Technology Inc.) Hidden
MyWinLocker 4 (HKLM-x32\...\{39F15B50-A977-4CA6-B1C3-6A8724CDA025}) (Version: 4.0.14.27 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.18 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\InstallShield_{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.18 - Egis Technology Inc.)
Nero DiscSpeed 10 (HKLM-x32\...\{34490F4E-48D0-492E-8249-B48BECF0537C}) (Version: 6.4.10500.1.100 - Nero AG)
Nero Express 10 (HKLM-x32\...\{70550193-1C22-445C-8FA4-564E155DB1A7}) (Version: 10.6.10700.5.100 - Nero AG)
Nero Multimedia Suite 10 Essentials (HKLM-x32\...\{62BF4BD3-B1F6-4FA2-8388-CC0647ACBF86}) (Version: 10.6.10300 - Nero AG)
Nero StartSmart 10 (HKLM-x32\...\{F61D489E-6C44-49AC-AD02-7DA8ACA73A65}) (Version: 10.6.10600.4.100 - Nero AG)
NOOK for PC (HKLM-x32\...\BN_DesktopReader) (Version: 2.5.6.9575 - Barnesandnoble.com)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.2.2 - )
Octoshape Streaming Services (HKCU\...\Octoshape Streaming Services) (Version:  - Octoshape ApS)
Origin (HKLM-x32\...\Origin) (Version: 9.4.11.2806 - Electronic Arts, Inc.)
Pando Media Booster (HKLM-x32\...\{980A182F-E0A2-4A40-94C1-AE0C1235902E}) (Version: 2.6.0.7 - Pando Networks Inc.)
Penguins! (HKLM-x32\...\WTA-10aa99a6-c4e2-4d4e-b4f5-3440f690bf5f) (Version: 2.2.0.98 - WildTangent) Hidden
Pixelmon Launcher (HKLM-x32\...\{425F1AC9-8EB8-4B0A-973B-820B811176F2}) (Version: 1.1.0 - Ikara Software Limited) Hidden
Pixelmon Launcher (HKLM-x32\...\Pixelmon Launcher 1.1.0) (Version: 1.1.0 - Ikara Software Limited)
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-7c6b5af0-cf81-4646-b4ec-340dd9e5dc56) (Version: 2.2.0.98 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Polar Bowler (HKLM-x32\...\WTA-fb08a042-3fb5-4c74-96c8-337003c80f1b) (Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-ff234bfa-f377-43b2-ac48-208247eb8fb2) (Version: 2.2.0.98 - WildTangent) Hidden
Rainmeter (HKLM-x32\...\Rainmeter) (Version: 2.5 beta r1720 - )
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.53.216.2012 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6597 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7600.74 - Realtek Semiconductor Corp.)
SanctumOfEventide (HKLM-x32\...\SanctumOfEventide) (Version: 7/21/2013 - Bloodstream Studios)
Sculptris Alpha 6 (HKLM-x32\...\{D2883AB6-09B4-4981-AAF8-E695411EEC9A}) (Version: 0.6 - Pixologic) Hidden
Sculptris Alpha 6 (HKLM-x32\...\InstallShield_{D2883AB6-09B4-4981-AAF8-E695411EEC9A}) (Version: 0.6 - Pixologic)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Shredder (HKLM\...\{1F557316-CFC0-41BD-AFF7-8BC49CE444D7}) (Version: 2.0.8.9 - Egis Technology Inc.) Hidden
Shredder (HKLM-x32\...\{C2695E83-CF1D-43D1-84FE-B3BEC561012A}) (Version: 2.0.8.9 - Egis Technology Inc.) Hidden
SketchUp 8 (HKLM-x32\...\{8EB62C87-AAA6-4850-A5BC-64155884B973}) (Version: 3.0.16846 - Trimble Navigation Limited)
Skype™ 7.10 (HKLM-x32\...\{6A0549A9-1B96-498C-ACBC-3943001FEB19}) (Version: 7.10.101 - Skype Technologies S.A.)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
Team Fortress 2 (HKLM-x32\...\Steam App 440) (Version:  - Valve)
TeamSpeak 3 Client (HKLM-x32\...\TeamSpeak 3 Client) (Version: 3.0.16 - TeamSpeak Systems GmbH)
Terraria (HKLM-x32\...\Steam App 105600) (Version:  - )
The Endless Forest (HKLM-x32\...\The Endless Forest_is1) (Version:  - Tale of Tales)
Torchlight (HKLM-x32\...\WTA-7c7fac8f-0c5d-4ebc-8304-d8558bc8a061) (Version: 2.2.0.98 - WildTangent) Hidden
TortoiseSVN 1.7.11.23600 (64 bit) (HKLM\...\{6B13A3F1-F66A-42FB-9E62-98952D582187}) (Version: 1.7.23600 - TortoiseSVN)
TouchSettings (HKLM-x32\...\{75880CD4-9436-4EDD-B7E7-400EBFD60B2C}) (Version: 1.00.0006 - Acer Incorporated)
Transformice (HKLM-x32\...\{7E60A32D-7AD9-7CF6-1378-2FBCDBB37E71}) (Version: 1.0.0 - UNKNOWN) Hidden
Transformice (HKLM-x32\...\Transformice) (Version: 1.0.0 - UNKNOWN)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: 4.6.5f1 - Unity Technologies ApS)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Virtual Earth 3D (Beta) (HKLM\...\{6ACE7F46-FACE-4125-AE86-672F4F2A6A28}) (Version: 4.0.903.16005 - Microsoft Corporation)
Virtual Villagers 5 - New Believers (HKLM-x32\...\WTA-ba60d61c-c7d1-4054-be1a-05fd7a00df39) (Version: 2.2.0.97 - WildTangent) Hidden
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Wacom (HKLM\...\Pen Tablet Driver) (Version: 5.3.5-3 - Wacom Technology Corp.)
WebTablet FB Plugin 32 bit (HKLM-x32\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
WebTablet FB Plugin 64 bit (HKLM\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
WebTablet IE Plugin (HKLM-x32\...\Wacom WebTabletPlugin for IE) (Version: 1.1.0.12 - Wacom Technology Corp.)
WebTablet Netscape Plugin (HKLM-x32\...\Wacom WebTabletPlugin for Netscape) (Version: 1.1.0.10 - Wacom Technology Corp.)
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.02.3507 - Acer Incorporated)
WildTangent Games App (Acer Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-acer) (Version: 4.0.5.32 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
WinRAR 4.20 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
World Machine 2.3 Basic Edition (HKLM-x32\...\World Machine2Basic) (Version:  - )
X-Mouse Button Control 2.11.1 (HKLM-x32\...\X-Mouse Button Control) (Version: 2.11.1 - Highresolution Enterprises)
Zuma's Revenge (HKLM-x32\...\WTA-92f467f3-37b0-4da4-bf22-c4de11c6b4f5) (Version: 2.2.0.98 - WildTangent) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 63%
Total physical RAM: 6029.49 MB
Available physical RAM: 2214.84 MB
Total Virtual: 12057.18 MB
Available Virtual: 7803.66 MB
 
========================= Partitions: =====================================
1 Drive c: (Acer) (Fixed) (Total:913.41 GB) (Free:774.91 GB) NTFS
3 Drive e: (EOS_DIGITAL) (Removable) (Total:14.83 GB) (Free:14.75 GB) FAT32
 
========================= Users: ========================================
User accounts for \\ASHLEY-PC
 
Administrator            Ashley                   Guest                    
 
**** End of log ****

Edited by hamluis, 03 October 2015 - 04:41 PM.


#6 hamluis

hamluis

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Posted 03 October 2015 - 04:52 PM

OK...appears to me that you have a damaged profile...and possibly other damaged system files.

 

Please run the chkdsk /r command, following instructions at Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880.  Note that I request chkdsk /r, not chkdsk /f.

 

Then...run the sfc /scannow command, SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums - http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html .

 

Then we will take another look :).

 

Louis






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