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Chrome freezing every session


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#1 andrewo-s

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Posted 03 October 2015 - 08:50 AM

I originally posted this in the "Am I infected" part of the forum - to which a Global Moderator suggested "Most likely a hardware or memory issue ...repost in the WIN 8 OS forum".

 

Running Chrome Version 45.0.2454.85 m (64-bit) on Windows 8.1 64-bit. For past 2 weeks Chrome freezes every session. 
I've tried disabling and reinstalling extensions; I've checked plugins (only copy of flash running); I've tried generating a new Chrome profile - but still Chrome freezes. I've tried uninstalling and reinstalling chrome - but it still freezes. I have to go to task manager to end task. There are often multiple google chrome open in the background processes (more than the no. of extensions).

 

I've scanned for virus (Bitdefender Total Security installed; and also using Eset online scanner in safe mode/networking) and also Malwarebytes scan in safe mode. All negative.

 

I tried upgrading to Windows 10 hoping that doing so might fix the problem.I deleted Chrome before doing this and then reinstalled in after the Windows 10 was installed. Still Chrome freezes. Now  Chrome Version 45.0.2454.101 m (64-bit) on Windows 10 (64-bit).

 

I'm at a loss as to what to try next?



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#2 dc3

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Posted 03 October 2015 - 11:05 AM

Try running Chrome without plugins or extensions.

 

Launching Chrome Without Plugins or Extensions
 
 
  •  
  • Press the windows key Windows_Logo_key.gif + r on your keyboard at the same time
  • Type in chrome --incognito and press Enter
  • Test Chrome

Edited by dc3, 03 October 2015 - 11:06 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 andrewo-s

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Posted 05 October 2015 - 02:07 PM

Hi

I have tried what you suggest several times now - but Chrome still freezes.



#4 dc3

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Posted 05 October 2015 - 02:48 PM

Have you tried another browser, like Firefox or Opera?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 andrewo-s

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Posted 06 October 2015 - 05:07 AM

I had Internet Explorer installed when Windows 8.1 and now Microsoft Edge with Windows 10. Both seemed to work fine - no freezing/crashing. I've thought about trying Firefox to see what happens - but I haven't simply because I have chrome synchronized across a number of machines/devices and am generally quite happy with Chrome. I'd much rather have Chrome working properly. From a purely diagnostic point of view I can see some benefit in trying Firefox to see if the problem is recreated - but since it appears not to effect Internet Explorer/Edge I haven't tried this as yet .. but will do so when I get home.

 

So ... if the problem is recreated with Firefox what does that suggest? If it isn't recreated ... now what?



#6 andrewo-s

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Posted 07 October 2015 - 11:08 AM

I've now tried Firefox ... and it hasn't frozen or crashed. So my problem seems to be uniquely with Chrome.



#7 dc3

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Posted 07 October 2015 - 11:56 AM

First, try running Chrome's Cleanup Tool and see if this resolves the issue.

 

If this doesn't resolve the issue, try uninstalling Chrome, and then download it and install it to see if the problem is resolved.  You must have Chrome turned off in order to properly uninstall it.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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