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Windows 8.1 possibly hacked


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#1 johnksc

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Posted 03 October 2015 - 08:32 AM

My grandmother was using her PC when she clicked on a popup window stating she had a virus and offering help.  Well, after calling the number and allowing someone to access her computer, they told her she had some problems and they could fix it for $200 and get a 5 year waranty.  She installed some software per their direction.

I heard about this a week later and I was very suspicious of this activity so I did a reset of windows - allowing it to wipe all personal files.

 

At this point I want to ensure there aren't any trojans or rootkits installed.

 

Please provide guidance on how to proceed.

 

Thank you in advance,

John

 



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#2 buddy215

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Posted 03 October 2015 - 11:16 AM

I would try to get the $200 back by disputing the charges to her CC. It is definitely a scam.

 

As to the steps you took....if doing a 'reset' and wiping all personal files is the same as doing a clean install of Windows, then that would

have removed any malicious files and returned settings to default.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 johnksc

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Posted 03 October 2015 - 11:31 AM

When I say reset windows -- I followed these directions:


Remove everything and reinstall Windows

If you want to recycle your PC, give it away, or start over with it, you can reset it completely.

Note
  • If you upgraded your PC from Windows 8 to Windows 8.1 and your PC has a Windows 8 recovery partition, resetting your PC will restore Windows 8. You’ll need to upgrade to Windows 8.1 after the reset has finished.

Warning
  • All of your personal files will be deleted and your settings will be reset. All apps that you installed will be removed. Only apps that came with your PC will be reinstalled.

To reset your PC
  1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)

  2. Tap or click Update and recovery, and then tap or click Recovery.

  3. Under Remove everything and reinstall Windows, tap or click Get started.

  4. Follow the instructions on the screen.

     


#4 buddy215

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Posted 03 October 2015 - 11:49 AM

That's a clean install....

 

Another thought...the CC info was given to criminals. You may want to notify the CC company whether you attempt to get the money back or not.

Once the criminals had remote access anything stored on the computer must be considered compromised by criminals. If it was a debit CC notify the

bank and get a new debit card.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 johnksc

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Posted 03 October 2015 - 03:08 PM

Thanks for the replies Buddy.  I had her contact the CC company as soon as I heard about it. 



#6 buddy215

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Posted 03 October 2015 - 03:47 PM

You're welcome....


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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