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Connected but no internet access


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#1 anonyirony

anonyirony

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Posted 03 October 2015 - 07:26 AM

Hi, I just recently moved in to a new apartment and I have no internet access through wifi on my laptop (I do get signal but the legend "no internet access" is displayed). I do have internet in both my phone and my tablet and by creating a wifi hotspot (still with WPA2 security) on my phone using the same network for it, I am able to get internet access on my computer. The service is provided by O2

 

I have a lenovo Y50 running windows 10 with an Intel® Dual Band Wireless-AC 7260 wireless adapter.

 

 

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
PROCEDURE SO FAR
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I disabled and re-enabled the wifi but to no avail.

 
I switched to my other OS (Debian) and I also have the problem there, so I decided to go back to windows thinking it would be easier to solve there.

 

 

I originally had McAfee antivirus and I read that it sometimes causes such problems, so I uninstalled it (I wanted to get rid of it anyway) and installed BullGuard and still had the same problem. I turned the firewall off and still had the problem.  I also tried to connect without antivirus.

 

I then saw that for some reason my network was public instead of private, so I changed it to private. Did not solve the issue.

 

I uninstalled the driver, which was again automatically reinstalled but still the problem remained. (It it also up to date)

 

I ran the commands 

 

"ipconfig/release"
"ipconfig/renew"

 

which did not help, then

 

"netsh int ip reset reset.log"

"netsh winsock reset catalog"

 

restarted my computer, but that didn't fix it either.

 

 

I also tried troubleshooting and earlier I got that there was a problem with the DNS server, so I fixed it to 8.8.8.8 and 8.8.4.4. But that didn't help. Then, after trying some of the aforementioned steps, I tried trouble shooting again, this time getting: "Problem with wireless adapter or access point"

 

Running the command "ipconfig" while on a wired connection, I get the output:

Windows IP Configuration


Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Local Area Connection* 4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : localdomain
Link-local IPv6 Address . . . . . : fe80::a9b9:46c1:966b:a122%5
IPv4 Address. . . . . . . . . . . : 192.168.1.24
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : localdomain

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:c40:37d9:a6f2:a471
Link-local IPv6 Address . . . . . : fe80::c40:37d9:a6f2:a471%3
Default Gateway . . . . . . . . . : ::

Tunnel adapter isatap.localdomain:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : localdomain

Running the same command while on wireless I get:

Windows IP Configuration


Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : localdomain

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Local Area Connection* 4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : localdomain
Link-local IPv6 Address . . . . . : fe80::c49:8bc5:ddda:704a%9
IPv4 Address. . . . . . . . . . . : 192.168.1.26
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.localdomain:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : localdomain

Please help me with this problem, I'm out of ideas. 

Thank you before hand



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#2 technonymous

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Posted 16 October 2015 - 05:14 AM

Not sure why you have local area connections 3 & 4. Could be adapter, vpn, VMware. You can try to reset everything Open cmd run as admin. Run each command.

 

ipconfig /flushdns

nbtstat -R

nbtstat -RR

netsh int reset all

netsh int ipv4 reset

netsh int ipv6 reset

netsh winsock reset

shutdown -r






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