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Be aware of Seagate return policy


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5 replies to this topic

#1 Broni

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Posted 02 October 2015 - 06:10 PM

Last April I bought brand new Seagate hard drive at Best Buy.

5 months later the drive died on me.

I called Seagate and they emailed me return label but to my shocking surprise they said I have to pay for shipping!

They made faulty device which crashed within 2 years of warranty and I have to participate in cost or replacing it?

I consider it as absolutely unacceptable.

They should be very apologetic and they should do everything to keep their customers happy.

It's not about few bucks for shipping. It's about principles.

Ultimately after contacting a supervisor, as an exception (as they stated), they provided me with free shipping label.

The add insult to injury the guy I was speaking to wasn't too nice and he was acting like he was doing me a big favor by providing me with a free shipping.

For all those reasons that was the very last Seagate product I've ever bought.


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#2 TsVk!

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Posted 02 October 2015 - 06:12 PM

WD are the same mate.



#3 Condobloke

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Posted 02 October 2015 - 06:38 PM

Then they should both hang their heads in shame.

 

Perhaps a representative of those companies would like to come here on BC, and avail themselves of some truly brilliant advertising?......all at no cost to them...

 

Make the shipping FREE


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#4 Broni

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Posted 02 October 2015 - 06:46 PM

I had to return quite few things over the years but I don't recall ever being asked to pay for shipping.

...and I had WD hard drive going down few years ago and I don't believe they asked me to pay for shipping.

As far as I recall they even sent me actual return box.

Unless my memory fails.


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#5 hamluis

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Posted 02 October 2015 - 07:05 PM

I've only ever returned one item (RAM, Crucial) and I've always assumed that consumer pays to ship to manufacturer, while manufacturer pays to return to consumer.

 

I've never bothered to return a failed hard drive...it's just too simple to replace it, rather than going through the wait-no-hard-drive period, IMO.  And I always have plenty of spare drives which have been replaced by newer drives but are still functional.

 

Louis



#6 Broni

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Posted 02 October 2015 - 07:07 PM

I surely bought new drive the very same day but I want to get replacement for failed drive which I can use in number of ways.


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