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Computer randomly, constantly freezes all of the sudden :( please help


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#1 holycows

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Posted 02 October 2015 - 02:01 PM

Well for about a few days now my computer will randomly freeze and wont work. Two weird things that happen also, 1 my keyboard stops working and these weird blue squiggly lines appear all over my screen whilst it is frozen. http://i62.tinypic.com/2h7q8fl.jpg as you can hopefully see here :$ this is the best screenshot unfortunately I could take. Please help in any way you can, it would be greatly appreciated!

 

Edit: I also noticed that this issue seems to happen when playing video games + one time while watch a movie online, also my FPS jumps to really high levels.. E.g I tried to play league again and right when my computer went to freeze my FPS jumped to 430 :S Hopefully this may help


Edited by holycows, 02 October 2015 - 05:01 PM.


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#2 RolandJS

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Posted 02 October 2015 - 02:21 PM

My first guess is a video driver and software clash.  Be ready to run MiniToolBox, have the log file ready for the BC techs, they will advise how to publish it.


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#3 usasma

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Posted 04 October 2015 - 07:14 AM

Beyond that, let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


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#4 holycows

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Posted 04 October 2015 - 10:34 AM

Hey Usasma, thanks for replying and thanks for making your instructions clear because it really helps since I'm not the best with computers and stuff. Anyways the 3 zip files I attached here should be what you are asking for from your first two points and I am just about to look into microsoft link you posted! Also though I downloaded hwmonitor the other day I was just wondering which temperatures should I be looking at specifically or is it pretty much all of them :S The only ones that seem high are my Intel core I7 ones (my processor I believe) these temps start at around the high 40's/low 50's and when I was on my computer for a bit yesterday those temperatures were even higher when I checked. Anyways hopefully this help and thanks again for your assistance.

 

Edit: Sorry the temperatures only heavily increase while running certain programs for example when I just opened League of legends, just in the log in screen the temperatures of the processor went all the way up to like 61 degrees C

Attached Files


Edited by holycows, 04 October 2015 - 12:39 PM.


#5 usasma

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Posted 04 October 2015 - 05:19 PM

Normally desktop temps shouldn't exceed:
CPU - 60ºC (don't worry about the 61ºC while gaming)
GPU - 80ºC
HDD and other components - 40ºC

 

In most cases CPU temps don't actually cause problems until they hit 80 or higher.  The CPU's tend to crash between 95 and 105

As for the GPU - the temps are usually a bit higher (maybe 10 degrees) than the CPU - but the limit is around 105
HDD and other components can get higher, but usually it's not a problem with them.

 

In short, if something is overheating - then the cooling system needs repairing.

From your description of the temps, overheating doesn't seem to be the issue here.

Keep us posted if the temps go up.

 

Some errors in the Admin logfile:

- Avast is hogging the registry prior to shutdown.  Plesae uninstall it, then download and install a fresh copy of the latest version.

- Firmware problems across power transitions - be sure to update the BIOS/UEFI.  Also update the chipset drivers and any other Intel utilities that came installed on your system.

- lot's of Office Click-to-run errors.  Try uninstalling/reinstalling Office

- lot's of VSS errors relating to the hard drive.  Run CHKDSK /R /F from an elevated (Run as administrator) Command Prompt (you'll have to let it reboot in order to run).  Also run a free hard drive diagnostic:  http://www.carrona.org/hddiag.html

 

Perfmon shows an error with an AVG service.  Please be sure that you only have 1 antivirus and 1 firewall running at a time.

As for the AVG error - the "fix" is to uninstall AVG, then download a fresh copy and install it (as long as it's the only antivirus present).

If AVG is already uninstalled, then use AVG Remover to ensure all of the remnants have been removed:  http://www.avg.com/us-en/utilities

 

Your UEFI/BIOS (version F11) dates from 2010.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.  This is not a critical fix for W7 and earlier systems - but it is critical for W8 and later.  So, it's your call to do this or not.

 

No Windows Updates installed.  Most systems with SP1 have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
Try this to fix the Windows Updates problems:

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

 

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder
NOTE:  This is not for me (I can't read them).  This is in case you decide to post in the OS forums asking for help from the experts. 

        -  On Windows 8/10, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button StartButton_16x16.gif then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), if you'd like it analyzed, start a post in the OS forums, then zip it up and upload it with your next post there (it's not needed in this topic as I can't read it).
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.

Please uninstall MalwareBytes temporarily.  I disagree with the opinion that because MalwareBytes isn't an anti-virus so it won't interfere with your current antivirus program.  I have seen many memory dumps that involve both an antivirus and MalwareBytes.  I have recommended removing MalwareBytes under these circumstances.  Should you choose to reinstall it (after the system is stabilized), then I suggest that you avoid the trial of the Pro version (which is enabled by default in the installer).

 

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

Rt64win7.sys                Thu Feb 26 04:04:13 2009 (49A65B0D)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC}http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Sat Oct  3 02:47:53.811 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\100315-21496-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18939.amd64fre.win7sp1_gdr.150722-0600
System Uptime:[B]0 days 1:39:41.622[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+324c0 )[/B]
BugCheck [B]9F, {3, fffffa8007209a10, fffff80000ba0748, fffffa800c1a9730}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007209a10, Physical Device Object of the stack
Arg3: fffff80000ba0748, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa800c1a9730, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]X64_0x9F_3_nt!_??_::FNODOBFM::_string_+324c0[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         870  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: [B]2931[/B]
  BIOS Version                  F11
  BIOS Release Date             06/23/2010
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  P55M-UD2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.


**************************Sat Oct  3 02:47:53.811 2015 (UTC - 4:00)**************************
[COLOR=RED][B]Rt64win7.sys                Thu Feb 26 04:04:13 2009 (49A65B0D)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
RTKVHD64.sys                Tue Oct 27 23:40:54 2009 (4AE7BD46)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
Sftvollh.sys                Tue Jun 25 17:08:23 2013 (51CA06C7)
Sftfslh.sys                 Tue Jun 25 17:08:39 2013 (51CA06D7)
Sftredirlh.sys              Tue Jun 25 17:08:55 2013 (51CA06E7)
Sftplaylh.sys               Tue Jun 25 17:09:02 2013 (51CA06EE)
avgloga.sys                 Fri Jul 19 19:33:16 2013 (51E9CCBC)
avgidsha.sys                Fri Jul 19 19:33:32 2013 (51E9CCCC)
avgtdia.sys                 Tue Apr 15 07:26:40 2014 (534D1770)
mwac.sys                    Tue Jun 17 22:06:34 2014 (53A0F42A)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
nvvad64v.sys                Thu Nov 20 10:33:54 2014 (546E09E2)
NvStreamKms.sys             Mon Jan 12 12:56:42 2015 (54B40ADA
MBAMSwissArmy.sys           Mon Apr 13 15:29:19 2015 (552C190F)
nvlddmkm.sys                Mon Aug 17 17:58:29 2015 (55D25905)
VMMASWR0.r0                 Wed Aug 19 06:58:43 2015 (55D46163)
VBoxDDR0.r0                 Wed Aug 19 06:59:08 2015 (55D4617C)
VBoxDD2R0.r0                Wed Aug 19 06:59:10 2015 (55D4617E)
VBoxAswDrv.sys              Wed Aug 19 06:59:39 2015 (55D4619B)
ngvss.sys                   Wed Sep 16 11:19:32 2015 (55F98884)
aswMonFlt.sys               Wed Sep 16 11:38:29 2015 (55F98CF5)
aswRvrt.sys                 Wed Sep 16 11:38:40 2015 (55F98D00)
aswHwid.sys                 Wed Sep 16 11:39:11 2015 (55F98D1F)
aswRdr2.sys                 Wed Sep 16 11:39:13 2015 (55F98D21)
aswSnx.sys                  Wed Sep 16 11:39:29 2015 (55F98D31)
aswVmm.sys                  Wed Sep 16 11:57:56 2015 (55F99184)
aswSP.sys                   Wed Sep 16 11:58:19 2015 (55F9919B)
aswStm.sys                  Wed Sep 16 12:01:52 2015 (55F99270)

http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=Sftvollh.sys
http://www.carrona.org/drivers/driver.php?id=Sftfslh.sys
http://www.carrona.org/drivers/driver.php?id=Sftredirlh.sys
http://www.carrona.org/drivers/driver.php?id=Sftplaylh.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgtdia.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=VMMASWR0.r0
http://www.carrona.org/drivers/driver.php?id=VBoxDDR0.r0
http://www.carrona.org/drivers/driver.php?id=VBoxDD2R0.r0
http://www.carrona.org/drivers/driver.php?id=VBoxAswDrv.sys
http://www.carrona.org/drivers/driver.php?id=ngvss.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
 


Edited by usasma, 04 October 2015 - 05:20 PM.

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems get worse suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#6 holycows

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Posted 12 October 2015 - 03:53 PM

Hi Usasma I tried the majority of the things here and almost all of it did not work :S Over the past week I was away and my brother reinstalled windows 7 because he thought it would fix the problem but it didn't. a few days or so ago I tried the driver verifier and I was just hoping you could tell me what to do because it did become a blue screen eventually and said a driver is not functioning properly :S any help and advice would be great! :S Thanks for all your help so far



#7 MadmanRB

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Posted 12 October 2015 - 04:51 PM

Is your computer free of dust?

Do you defrag your drive?

What about startup apps, do you know what is running in your notifcations area?

There are many factors in determining the source of your issues.


You know you want me baby!

Proud Linux user and dual booter.

Proud Vivaldi user.

 

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#8 holycows

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Posted 12 October 2015 - 07:46 PM

Last thing, I saw some of your other posts usasma about BSOD with watchdog.sys+122f and apparently that is what the last few of my BSOD have been about not including the driver verifier one

==================================================

Dump File         : 101215-22698-01.dmp
Crash Time        : 10/12/2015 7:30:29 PM
Bug Check String  : 
Bug Check Code    : 0x00000119
Parameter 1       : 00000000`00000001
Parameter 2       : 00000000`00171179
Parameter 3       : 00000000`00171198
Parameter 4       : 00000000`00171198
Caused By Driver  : watchdog.sys
Caused By Address : watchdog.sys+122f
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+7fd00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\101215-22698-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 10/12/2015 7:32:14 PM
==================================================
 
==================================================
Dump File         : 101215-19562-01.dmp
Crash Time        : 10/9/2015 8:17:33 PM
Bug Check String  : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code    : 0x000000c4
Parameter 1       : 00000000`000000e3
Parameter 2       : fffff880`03ea9731
Parameter 3       : 00000000`77af2100
Parameter 4       : 00000000`00000000
Caused By Driver  : aswSnx.sys
Caused By Address : aswSnx.sys+24731
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+7fd00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\101215-19562-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 268,672
Dump File Time    : 10/12/2015 3:49:46 PM
==================================================
 
==================================================
Dump File         : 100815-25225-01.dmp
Crash Time        : 10/7/2015 9:48:14 PM
Bug Check String  : 
Bug Check Code    : 0x00000119
Parameter 1       : 00000000`00000001
Parameter 2       : 00000000`0002ab8d
Parameter 3       : 00000000`0002abac
Parameter 4       : 00000000`0002abac
Caused By Driver  : watchdog.sys
Caused By Address : watchdog.sys+122f
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+6f840
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\100815-25225-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 290,776
Dump File Time    : 10/8/2015 12:29:25 AM
==================================================
 
==================================================
Dump File         : 100715-18423-01.dmp
Crash Time        : 10/7/2015 9:08:06 PM
Bug Check String  : 
Bug Check Code    : 0x00000119
Parameter 1       : 00000000`00000001
Parameter 2       : 00000000`0000cad2
Parameter 3       : 00000000`0000caf1
Parameter 4       : 00000000`0000caf1
Caused By Driver  : watchdog.sys
Caused By Address : watchdog.sys+122f
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+6f840
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\100715-18423-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 290,760
Dump File Time    : 10/7/2015 9:09:45 PM
==================================================


#9 jhayz

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Posted 13 October 2015 - 02:57 AM

Remove Avast completely then replace it temporarily with free Microsoft Security Essentials then check the difference. The stop error code 0X119 could have come from your video driver that need updating if available or any 3rd party software installed.

 

Try downloading Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

 

Download MiniToolBox and open/run the program.
When open, checkmark or select all options then click Go.
A notepad will open then copy-paste the report on your next reply.


Tekken
 


#10 usasma

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Posted 13 October 2015 - 05:47 AM

Please zip up the contents of C:\Windows\Minidump and upload that with your next post.

If unable to zip it up, try copying it to your Desktop and zipping it up there.

 

In general, if you reinstall Windows "clean" and still have problems - it's usually a hardware problem.
"Clean" means that you haven't installed anything else other than Windows Updates (and drivers for any problem devices in Device Manager)

We usually relent on an antivirus being installed - as it's necessary to help prevent infections and the antivirus' commonly seen are very stable.

 

Then, just to confuse things, I've been seeing issues recently that seem to revolve around Avast.
While I'm not prepared to blame Avast - I'd suggest staying away from it while we're testing (use another antivirus while we're testing).

My concern here is that there may be some common driver present that interferes with Avast - and causes the crashes (but I haven't found a common denominator in those systems that I've seen).


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

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#11 RolandJS

RolandJS

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Posted 13 October 2015 - 09:15 AM

I've been using Avast AntiVirus, free and fee, for some time.  One has to custom/advance install AAV to only install the modules wanted.  There are several modules one can live without:  VPN, Secure VM, GrimeFighter [now SmartScan-which can be internally turned OFF], Browser Cleaner, and so on.  If Avast was all I had, I could use a few of those modules, however, Avast is not all I have, so said modules do not get installed.  I think, if installed, a new version turns those ON, so I now simply do not install unwanted, un-needed modules.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (sevenforums)

Clone or Image often! Backup, backup, backup, backup... -- RockE (Windows Secrets Lounge)





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