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Mother-in-law allowed remote access. Not sure what damaged was done.


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17 replies to this topic

#1 jwood108

jwood108

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Posted 02 October 2015 - 10:04 AM

My mother-in-law was trying to update her Garmin GPS when she click on a popup window offering help.  Well, after calling the number and allowing someone to access her computer, they told her she had some problems and they could fix it for $179.99 and get a 7 year waranty.  Luckily she called me and I told her to hang up on the guy and power down her laptop.  When I looked at it, ISLOnline was installed, and a bat file on the desktop that looked like it was changing administror access.  I deleted both of those, ran malwarebytes scan and found a bunch of PUP's.  I then ran CCleaner.  The laptop has not been online since.

 

I use computers but am no expert.  Is there any futher steps I should take to make sure nothing else was done to her laptop?

 

Thanks for any advice you can provide.



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#2 Sintharius

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Posted 02 October 2015 - 10:14 AM

Hello, and welcome to BC :)

My name is Alexstrasza and I will assist you with your problem. You can call me Alex :)

Please run these tools to get some information on the computer.

MiniToolbox by Farbar

Disable your antivirus if it does not allow you to download the tool!
Please download MiniToolBox, save it to your desktop and run it.
Place a checkmark in Select all, then click Go and post the result (MTB.txt). A copy of Result.txt will be saved in the same directory the tool is run.

===

Security Check by screen317
  • Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt. Please copy and paste the contents of the log in your next reply.

Regards,
Alex

#3 jwood108

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Posted 02 October 2015 - 10:39 AM

Thank you for assisting.  

 

As I mentioned, the suspect laptop is not connect to the internet at this time.  I downloaded the files from a seperate PC and copied over using a USB stick. 

 

Below is the MTB.txt file from running the minitoolbox. 

 

When I tried to run the SecurityCheck program, there was a error message "Windows cannot access the specified device path or file.  You may not have the appropriate permissions to access the item.  Also a Norton is preventing copying the SecurityCheck file.  Showing a "threat detected"

 

 

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Owner (administrator) on 02-10-2015 at 11:26:39
Running from "G:\"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion g7 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Realtek RTL8188CE 802.11b/g/n WiFi Adapter = Wireless Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Owner-HP
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 20-10-7A-07-96-63
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : Realtek RTL8188CE 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 20-10-7A-07-96-63
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : corp.emc.com
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : EC-9A-74-5F-3E-19
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  127.0.0.1

Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 20...20 10 7a 07 96 63 ......Microsoft Virtual WiFi Miniport Adapter
 12...20 10 7a 07 96 63 ......Realtek RTL8188CE 802.11b/g/n WiFi Adapter
 11...ec 9a 74 5f 3e 19 ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 19...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  1    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/02/2015 09:09:36 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/02/2015 08:50:37 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/02/2015 08:50:37 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/02/2015 08:50:37 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/01/2015 06:42:42 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/01/2015 05:47:13 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (10/01/2015 05:46:24 PM) (Source: Service Control Manager) (User: )
Description: The Garmin Device Interaction Service service failed to start due to the following error:
%%1053

Error: (10/01/2015 05:46:24 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Garmin Device Interaction Service service to connect.

Error: (10/01/2015 03:32:45 PM) (Source: Service Control Manager) (User: )
Description: The Garmin Device Interaction Service service failed to start due to the following error:
%%1053

Error: (10/01/2015 03:32:45 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Garmin Device Interaction Service service to connect.


Microsoft Office Sessions:
=========================
Error: (10/02/2015 09:09:36 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/02/2015 08:50:37 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"C:\Windows\Installer\{C8E8D2E3-EF6A-4B1D-A09E-7B27EBE2F3CE}\recordingmanager.exe

Error: (10/02/2015 08:50:37 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"C:\Windows\Installer\{C8E8D2E3-EF6A-4B1D-A09E-7B27EBE2F3CE}\recordingmanager.exe

Error: (10/02/2015 08:50:37 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"C:\Windows\Installer\{C8E8D2E3-EF6A-4B1D-A09E-7B27EBE2F3CE}\recordingmanager.exe

Error: (10/01/2015 06:42:42 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/01/2015 05:47:13 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
Adobe Flash Player 19 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 19.0.0.185 - Adobe Systems Incorporated)
Adobe Reader X (10.1.13) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.13 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.1.629 - Adobe Systems, Inc.)
AIO_CDA_ProductContext (HKLM-x32\...\{2A7EF808-14F3-4E93-BE3A-1675EE5332A4}) (Version: 130.0.365.000 - Hewlett-Packard) Hidden
AIO_CDA_Software (HKLM-x32\...\{A7AEE29F-839E-46B5-B347-6D430618129F}) (Version: 130.0.365.000 - Hewlett-Packard) Hidden
AIO_Scan (HKLM-x32\...\{D86B0E2E-DF9A-441C-AF77-8D1A0FF00FA6}) (Version: 130.0.365.000 - Hewlett-Packard) Hidden
AMD Catalyst Install Manager (HKLM\...\{ACD449FA-9DF3-779D-DA68-11D486963225}) (Version: 3.0.847.0 - Advanced Micro Devices, Inc.)
AMD System Monitor (HKLM-x32\...\{6EFD0C42-4CC1-4716-A0CA-21C1A062CF34}) (Version: 1.0.9 - Advanced Micro Devices, Inc.)
Bejeweled 3 (HKLM-x32\...\WTA-a7f4fd25-c854-4040-9c39-a0ac6ee48349) (Version: 2.2.0.97 - WildTangent) Hidden
Belkin Setup and Router Monitor (HKLM-x32\...\Belkin Setup and Router Monitor_is1) (Version:  - )
Blackhawk Striker 2 (HKLM-x32\...\WTA-7c2d1a8f-6cd1-41e4-8faa-8ca8ad160af4) (Version: 2.2.0.95 - WildTangent) Hidden
Blio (HKLM-x32\...\{741006D1-7B2B-4E33-B2B0-831F282EEF64}) (Version: 2.2.8188 - K-NFB Reading Technology, Inc.)
BufferChm (HKLM-x32\...\{2EEA7AA4-C203-4b90-A34F-19FB7EF1C81C}) (Version: 130.0.331.000 - Hewlett-Packard) Hidden
C4100 (HKLM-x32\...\{B6916E4B-FD07-47E7-B906-B3F734F08E29}) (Version: 130.0.365.000 - Hewlett-Packard) Hidden
c4100_Help (HKLM-x32\...\{3260D61B-DCA6-4ec6-8A41-DCCE01BC6EE4}) (Version: 82.0.256.000 - Hewlett-Packard) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.04 - Piriform)
Chuzzle Deluxe (HKLM-x32\...\WTA-db14a1bf-a766-4036-bcbc-98f8efc7f96d) (Version: 2.2.0.95 - WildTangent) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Copy (HKLM-x32\...\{3C92B2E6-380D-4fef-B4DF-4A3B4B669771}) (Version: 130.0.428.000 - Hewlett-Packard) Hidden
Cradle of Rome 2 (HKLM-x32\...\WTA-2391bce9-41a7-484c-bf41-5a83231b30de) (Version: 2.2.0.98 - WildTangent) Hidden
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{2FF8C687-DB7D-4adc-A5DC-57983EC25046}) (Version: 130.0.465.000 - Hewlett-Packard) Hidden
DocProc (HKLM-x32\...\{9B362566-EC1B-4700-BB9C-EC661BDE2175}) (Version: 13.0.0.0 - Hewlett-Packard) Hidden
Dora's World Adventure (HKLM-x32\...\WTA-6a967852-271e-44f8-9ed5-7f3d3c620d71) (Version: 2.2.0.95 - WildTangent) Hidden
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{E96CAA2A-0244-4A2A-8403-0C3C9534778B}) (Version: 2.1.1 - Hewlett-Packard)
Evernote v. 4.2.3 (HKLM-x32\...\{F761359C-9CED-45AE-9A51-9D6605CD55C4}) (Version: 4.2.3.22 - Evernote Corp.)
Farm Frenzy (HKLM-x32\...\WTA-edb6ee1b-e268-49fa-b316-b2516982da2a) (Version: 2.2.0.98 - WildTangent) Hidden
Farmscapes (HKLM-x32\...\WTA-02fce626-93e7-4747-a0d0-b30296ab8875) (Version: 2.2.0.98 - WildTangent) Hidden
FATE (HKLM-x32\...\WTA-32327094-68e9-46a5-b6f9-1eacbb5c75ec) (Version: 2.2.0.97 - WildTangent) Hidden
Fax (HKLM-x32\...\{440B915A-0C85-45DB-92AE-75AE14704A64}) (Version: 130.0.418.000 - Hewlett-Packard) Hidden
Final Drive Fury (HKLM-x32\...\WTA-86d03529-f28e-4b6e-a0c3-7580c7e03f89) (Version: 2.2.0.95 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 45.0.2454.101 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GPBaseService2 (HKLM-x32\...\{63FF21C9-A810-464F-B60A-3111747B1A6D}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
Hewlett-Packard ACLM.NET v1.1.2.0 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
Hoyle Card Games (HKLM-x32\...\WTA-515f2f6f-fc8d-42ea-960a-02b6cc015e9b) (Version: 2.2.0.95 - WildTangent) Hidden
HP Application Assistant (HKLM\...\{6032497A-4479-462B-ADB8-A0A372BB9A23}) (Version: 1.0.409.3882 - Hewlett-Packard)
HP Customer Participation Program 13.0 (HKLM\...\HPExtendedCapabilities) (Version: 13.0 - HP)
HP Documentation (HKLM-x32\...\{BC6CB499-9F29-4B41-8B8B-FA7248525256}) (Version: 1.1.0.0 - Hewlett-Packard)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Launch Box (HKLM\...\{BF1E75D0-E7AF-4BEA-9FBC-567F0C54BDF9}) (Version: 1.0.12 - Hewlett-Packard Company)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.1.21091.0 - Hewlett-Packard Company)
HP On Screen Display (HKLM-x32\...\{ED1BD69A-07E3-418C-91F1-D856582581BF}) (Version: 1.3.5 - Hewlett-Packard Company)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Photosmart 5520 series Basic Device Software (HKLM\...\{68C0736C-3E47-43A6-B14D-236BEF198A5F}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Photosmart 5520 series Help (HKLM-x32\...\{7137E26A-10F7-4B1C-9980-0893579E92DA}) (Version: 27.0.0 - Hewlett Packard)
HP Photosmart 5520 series Product Improvement Study (HKLM\...\{DCC176F0-3CE3-4DA9-8FF9-3809C1B48C47}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Photosmart All-In-One Driver Software 13.0 Rel. A (HKLM\...\{17016DA1-F040-4032-BD36-34DD317BC9D5}) (Version: 13.0 - HP)
HP Photosmart Essential 3.5 (HKLM\...\HP Photosmart Essential) (Version: 3.5 - HP)
HP Power Manager (HKLM-x32\...\{E44578C7-4667-4124-8BC2-1161BCA54978}) (Version: 1.4.4 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{285F722C-0E45-47DE-B38E-5B3B10FA4A7C}) (Version: 2.5.2 - Hewlett-Packard Company)
HP QuickWeb (HKLM-x32\...\{BB4FC2AD-DF12-4EE1-8AA7-2C0A26B5E2FB}) (Version: 3.1.1.10197 - Hewlett-Packard Company)
HP Security Assistant (HKLM\...\{562608FE-2051-4488-BF22-8CE4C03046AC}) (Version: 1.0.12 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1}) (Version: 9.0.15076.3891 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.2.14901.3869 - Hewlett-Packard Company)
HP Smart Web Printing 4.51 (HKLM\...\HP Smart Web Printing) (Version: 4.51 - HP)
HP Software Framework (HKLM-x32\...\{AF240B18-034B-4A82-B3FC-0B879C4BAE2E}) (Version: 4.5.1.1 - Hewlett-Packard Company)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Support Assistant (HKLM-x32\...\{6F44AF95-3CDE-4513-AD3F-6D45F17BF324}) (Version: 6.1.12.1 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{846B5DED-DC8C-4E1A-B5B4-9F5B39A0CACE}) (Version: 1.00.0000 - Microsoft) Hidden
HPPhotoGadget (HKLM-x32\...\{CAE4213F-F797-439D-BD9E-79B71D115BE3}) (Version: 130.0.282.000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabelContent1 (HKLM-x32\...\{681B698F-C997-42C3-B184-B489C6CA24C9}) (Version: 2.04.0000 - Hewlett-Packard) Hidden
HPPhotosmartEssential (HKLM-x32\...\{D79113E7-274C-470B-BD46-01B10219DF6A}) (Version: 2.04.0000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM-x32\...\{C43326F5-F135-4551-8270-7F7ABA0462E1}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{6B2FFB21-AC88-45C3-9A7D-4BB3E744EC91}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6341.0 - IDT)
Jewel Match 3 (HKLM-x32\...\WTA-8ba63097-2a65-49b5-9d4d-16aa16cccad5) (Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (HKLM-x32\...\WTA-77c48557-07e6-4dbb-a09a-d66940a5fdc2) (Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (HKLM-x32\...\WTA-f9b839b1-a021-44ae-be54-e58818a534d2) (Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Letters from Nowhere 2 (HKLM-x32\...\WTA-2b6ee581-d6b1-4461-9672-7eeb4e9bcb10) (Version: 2.2.0.97 - WildTangent) Hidden
Luxor HD (HKLM-x32\...\WTA-950cecea-ea88-40cf-90e8-3e80fb37184c) (Version: 2.2.0.98 - WildTangent) Hidden
Mah Jong Medley (HKLM-x32\...\WTA-046f3adb-3dd0-4de3-b6b7-43960c73e224) (Version: 2.2.0.95 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
MarketResearch (HKLM-x32\...\{175F0111-2968-4935-8F70-33108C6A4DE3}) (Version: 130.0.374.000 - Hewlett-Packard) Hidden
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office 2010 Service Pack 1 (SP1) (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{047B0968-E622-4FAA-9B4B-121FA109EDDE}) (Version:  - Microsoft)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.6029.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 4.0.50401.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Network64 (HKLM\...\{05EFBF37-0E52-4579-875C-7EEF0DFB4FCB}) (Version: 130.0.572.000 - Hewlett-Packard) Hidden
Network64 (HKLM\...\{6BFAB6C1-6D46-46DB-A538-A269907C9F2F}) (Version: 140.0.221.000 - Hewlett-Packard) Hidden
Norton Security Suite (HKLM-x32\...\N360) (Version: 22.5.2.15 - Symantec Corporation)
OCR Software by I.R.I.S. 13.0 (HKLM\...\HPOCR) (Version: 13.0 - HP)
opensource (HKLM-x32\...\{3677D4D8-E5E0-49FC-B86E-06541CF00BBE}) (Version: 1.0.14960.3876 - Your Company Name) Hidden
Penguins! (HKLM-x32\...\WTA-19306e08-d307-4336-b431-2baf7083d0b7) (Version: 2.2.0.98 - WildTangent) Hidden
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.8 - Google, Inc.)
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-b7f704b7-ffac-4f78-aeb4-1f8f04fe8654) (Version: 2.2.0.98 - WildTangent) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (HKLM-x32\...\WTA-6d03cad0-6474-40e7-8cb1-d58d6adf74b9) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-efaa8289-94dc-4a53-a745-a383ed68d707) (Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-5793ec2b-bcde-4f4e-bdf7-915b121ef8e2) (Version: 2.2.0.98 - WildTangent) Hidden
RealDownloader (HKLM-x32\...\{C8E8D2E3-EF6A-4B1D-A09E-7B27EBE2F3CE}) (Version: 1.3.3 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM-x32\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM-x32\...\RealPlayer 16.0) (Version: 16.0.3 - RealNetworks)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.40.126.2011 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.83 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4123-B2B9-173F09590E16}) (Version: 1.00.11.0706 - REALTEK Semiconductor Corp.)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
RollerCoaster Tycoon 3: Platinum (HKLM-x32\...\WTA-f6247d29-5448-4cdf-a2a5-05896a97f02e) (Version: 2.2.0.98 - WildTangent) Hidden
Scan (HKLM-x32\...\{0F367CA3-3B2F-43F9-A44A-25A8EE69E45D}) (Version: 13.0.0.0 - Hewlett-Packard) Hidden
ScorpionSaver (HKLM-x32\...\{273E1F1A-7B1A-436C-A783-A4A8C97AD036}) (Version: 1.0.0.0 - Adpeak, Inc.)
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 13.0 - HP)
Skype™ 5.5 (HKLM-x32\...\{AA59DDE4-B672-4621-A016-4C248204957A}) (Version: 5.5.117 - Skype Technologies S.A.)
SmartWebPrinting (HKLM-x32\...\{DC635845-46D3-404B-BCB1-FC4A91091AFA}) (Version: 130.0.457.000 - Hewlett-Packard) Hidden
SolutionCenter (HKLM-x32\...\{4A70EF07-7F88-4434-BB61-D1DE8AE93DD4}) (Version: 130.0.373.000 - Hewlett-Packard) Hidden
Status (HKLM-x32\...\{0EF5BEA9-B9D3-46d7-8958-FB69A0BAEACC}) (Version: 130.0.469.000 - Hewlett-Packard) Hidden
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.11.0 - Synaptics Incorporated)
The Treasures of Mystery Island: The Ghost Ship (HKLM-x32\...\WTA-103094ea-8277-404e-8c2b-4e24afa38b93) (Version: 2.2.0.98 - WildTangent) Hidden
Toolbox (HKLM-x32\...\{6BBA26E9-AB03-4FE7-831A-3535584CA002}) (Version: 130.0.648.000 - Hewlett-Packard) Hidden
Torchlight (HKLM-x32\...\WTA-6ec6e4b6-246a-42da-88c2-656f2c7f6364) (Version: 2.2.0.98 - WildTangent) Hidden
TrayApp (HKLM-x32\...\{1EC71BFB-01A3-4239-B6AF-B1AE656B15C0}) (Version: 130.0.422.000 - Hewlett-Packard) Hidden
UnloadSupport (HKLM-x32\...\{4E7C28C7-D5DA-4E9F-A1CA-60490B54AE35}) (Version: 11.0.0 - Hewlett-Packard) Hidden
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WTA-5932db8c-721d-4ed1-bc18-f83c89038bf6) (Version: 2.2.0.98 - WildTangent) Hidden
WebReg (HKLM-x32\...\{43CDF946-F5D9-4292-B006-BA0D92013021}) (Version: 130.0.132.017 - Hewlett-Packard) Hidden
WildTangent Games App (HP Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.5.32 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Zipper (HKLM-x32\...\{40B325F7-2A46-41E0-BE2F-23C19F7F101E}) (Version: 1.0.3 - Tuguu SL)
Zuma's Revenge (HKLM-x32\...\WTA-50db1726-7109-4fdc-9134-20e67de4deb9) (Version: 2.2.0.98 - WildTangent) Hidden

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 45%
Total physical RAM: 3561.41 MB
Available physical RAM: 1945.82 MB
Total Virtual: 7121.02 MB
Available Virtual: 5243.07 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:441.65 GB) (Free:380.38 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:19.95 GB) (Free:2.13 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:3.96 GB) (Free:3.96 GB) FAT32
5 Drive g: (PKBACK# 001) (Removable) (Total:0.93 GB) (Free:0.93 GB) FAT

========================= Users: ========================================

User accounts for \\OWNER-HP

Administrator            Guest                    Owner                    

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

14-08-2015 11:22:46 Windows Update
15-08-2015 10:28:03 Windows Update
20-08-2015 11:09:24 Windows Update
10-09-2015 10:56:38 Windows Update
01-10-2015 19:30:25 Garmin Express
01-10-2015 21:53:30 Garmin Express
01-10-2015 22:49:52 Removed Garmin Lifetime Updater

**** End of log ****
 



#4 Sintharius

Sintharius

    Bleepin' Sniper


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Posted 02 October 2015 - 10:46 AM

Hi there,

Do you still have the .bat file in your Recycle Bin? I can take a look in the contents and see what it does.

SecurityCheck's detection by Norton is a false positive. You can disable Norton while running SecurityCheck.

Please uninstall the following software from Programs and Features:

ScorpionSaver (HKLM-x32\...\{273E1F1A-7B1A-436C-A783-A4A8C97AD036}) (Version: 1.0.0.0 - Adpeak, Inc.)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)

If you run into any issues, let me know.

Since the computer appears to have some PUPs, we'll clean them out.

AdwCleaner by Xplode

Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8/10 users right-click and select Run As Administrator
  • The tool will start to update the database, please wait a bit.
  • Click on I agree button.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • DO NOT CLEAN ANYTHING! Removal will be done after analysis of the log.
  • After the scan has finished, click on the Logfile button...a logfile (AdwCleaner[S#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
Regards,
Alex

#5 jwood108

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Posted 02 October 2015 - 10:57 AM

I do not have the bat file.  I believe Ccleaner may have empty the recycle bin.

 

I disabled Norton and ran the SecurityCheck.  The log file is pasted below.

 

I am currently running AdwCleaner and will post the log when it is finished scanning.

 

 Results of screen317's Security Check version 1.009  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Norton Security Suite   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Reader 10.1.13 Adobe Reader out of Date!  
 Google Chrome (45.0.2454.101)
 Google Chrome (45.0.2454.99)
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 Malwarebytes Anti-Malware mbamscheduler.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 2%
````````````````````End of Log``````````````````````
 



#6 jwood108

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Posted 02 October 2015 - 11:03 AM

HP games was removed.

 

Unable to remove ScorpionSaver.  Getting Windows Installer message stating "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containg the istallation package 'ScorpionSaver.msi' in the box below."



#7 jwood108

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Posted 02 October 2015 - 11:05 AM

AdwareCleaner logfile below.

 

 

# AdwCleaner v5.009 - Logfile created 02/10/2015 at 11:55:15
# Updated 27/09/2015 by Xplode
# Database : 2015-09-27.1 [Local]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Owner - OWNER-HP
# Running from : G:\adwcleaner_5.009.exe
# Option : Scan
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****

Folder Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Zipper
Folder Found : C:\Users\Owner\AppData\Roaming\Yahoo!\Companion

***** [ Files ] *****

File Found : C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_ocifcogajbgikalbpphmoedjlcfjkhgh_0.localstorage

***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****

Task Found : Adobe Flash Player Updater

***** [ Registry ] *****

Key Found : HKLM\SOFTWARE\Classes\VAFCompressor.All
Key Found : HKLM\SOFTWARE\Classes\AppID\YMERemote.DLL
Key Found : HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar.1
Key Found : HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar
Key Found : HKLM\SOFTWARE\Classes\Interface\{8233093C-178B-484B-979E-3C6B5B147DBC}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{B722ED8B-0B38-408E-BB89-260C73BCF3D4}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{A0676B02-1367-4651-88C0-28DCC456365F}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{BEB44841-4A9C-43B0-9DF8-B7A39802676E}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{8233093C-178B-484B-979E-3C6B5B147DBC}
Key Found : HKCU\Software\Yahoo\Companion
Key Found : HKCU\Software\Yahoo\YFriendsBar
Key Found : HKCU\Software\AppDataLow\Software\adawarebp
Key Found : HKCU\Software\AppDataLow\Software\Yahoo\Companion
Key Found : HKLM\SOFTWARE\Yahoo\Companion
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{273E1F1A-7B1A-436C-A783-A4A8C97AD036}
Key Found : [x64] HKCU\Software\Yahoo\Companion
Key Found : [x64] HKCU\Software\Yahoo\YFriendsBar
Key Found : HKU\S-1-5-21-87192291-2990125483-1896400191-1001\Software\AppDataLow\Software\adawarebp
Key Found : HKU\S-1-5-21-87192291-2990125483-1896400191-1001\Software\AppDataLow\Software\Yahoo\Companion
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\070C83CAC0BBFE455B6212FB4397793C
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1C19AC53289098045B06B0DD1D37CBAB
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\23D9E9D21B4E77E41B9F50DD22F24E20
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\23EEA1F105A7F45449974D9B95E7AC89
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\26982796A8AFD1246B95E00265A95BF9
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2A498D792D0AD2F4DADF03B3C066122B
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\32DA746012E6D4F488AAD113D6FA4A44
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\382E585E62B6F595CB727CEBAB9E48A0
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3B786268CB4A7F156A3BDF6701444F22
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3FB1AAC4382437047A03618BF727B859
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\42D92D0D75AFEF74297E03876C8D9D33
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\4D2EB987C8C8A46578D4943D5A9A1467
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\50FFE845C555A6E4BADB7CB7A145BFEB
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5BD2C4F096973EFF09721393C9B4B70D
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6FB4398202577895B83B74B08F79C3A2
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\70DE937F5263D31257AFCD8F32D88E14
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\715A3348920B6534690067594BB69F60
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7617C782A0FD4D15288CD4E4ECF84C67
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7AB2AE85638F6255CA2F35481D3A8828
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7B7B13B037A7C2A42AC3E3EAF14D7107
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7D05B2942E9CC80499F397F6114DFB35
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7F523B0464A20E14EBF2321CF9F701E1
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8591B8948E1C4A04F90505B3CDEE8555
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8D841C5FEC311624CB88D49DB3884FA7
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9BBBCEE5468FF9C569B1F7A24F6ED3D8
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A09B622C2C3B39BB22E30D3461F04D25
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A1A8F5D2D938A495DBE3BC97E2BC5FA3
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\AD746BF3B3B3FD8409B86604BA85982A
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\AFF0773F286EAFB4E643B45441195040
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\C697F962E048A434B8AE269E702964C8
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D2E5AC6B3591558529A290643010F81B
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D4A81AA47FF139384279D6A388453BAB
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D5E8CD27C9B1C435AAB81D8619DCEFE3
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F355F0DB7A2E3A14B8E7A568FBA25937
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F8DC5E5065B2F051E208578EECDC1C75
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\6BA018E6E43F3A949AF3E90563067F81
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\7F523B0464A20E14EBF2321CF9F701E1
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{cca2e567-1987-4100-a3c6-5b4267084510}

***** [ Web browsers ] *****

[C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : aol.com
[C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : ask.com
[C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Found : ocifcogajbgikalbpphmoedjlcfjkhgh

########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt - [7608 bytes] ##########
 



#8 Sintharius

Sintharius

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Posted 02 October 2015 - 11:10 AM

Hi there,

Please re-run AdwCleaner and choose Cleaning for all detections. Then click Logfile and post the log here, so I can see what was removed and whatsnot.

After that please run this to make sure we have caught everything.

Junkware Removal Tool by Malwarebytes Corporation

thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Regards,
Alex

#9 jwood108

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Posted 02 October 2015 - 11:40 AM

AdwCleaner log and JRT logs below.   Thank you.......

 

 

 

# AdwCleaner v5.009 - Logfile created 02/10/2015 at 12:13:52
# Updated 27/09/2015 by Xplode
# Database : 2015-09-27.1 [Local]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Owner - OWNER-HP
# Running from : G:\adwcleaner_5.009.exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****

[-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Zipper
[-] Folder Deleted : C:\Users\Owner\AppData\Roaming\Yahoo!\Companion

***** [ Files ] *****

[-] File Deleted : C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_ocifcogajbgikalbpphmoedjlcfjkhgh_0.localstorage

***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****

[-] Task Deleted : Adobe Flash Player Updater

***** [ Registry ] *****

[-] Key Deleted : HKLM\SOFTWARE\Classes\VAFCompressor.All
[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\YMERemote.DLL
[-] Key Deleted : HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar.1
[-] Key Deleted : HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{8233093C-178B-484B-979E-3C6B5B147DBC}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B722ED8B-0B38-408E-BB89-260C73BCF3D4}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{A0676B02-1367-4651-88C0-28DCC456365F}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{BEB44841-4A9C-43B0-9DF8-B7A39802676E}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{8233093C-178B-484B-979E-3C6B5B147DBC}
[-] Key Deleted : HKCU\Software\Yahoo\Companion
[-] Key Deleted : HKCU\Software\Yahoo\YFriendsBar
[-] Key Deleted : HKCU\Software\AppDataLow\Software\adawarebp
[-] Key Deleted : HKCU\Software\AppDataLow\Software\Yahoo\Companion
[-] Key Deleted : HKLM\SOFTWARE\Yahoo\Companion
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{273E1F1A-7B1A-436C-A783-A4A8C97AD036}
[!] Key Not Deleted : [x64] HKCU\Software\Yahoo\Companion
[!] Key Not Deleted : [x64] HKCU\Software\Yahoo\YFriendsBar
[!] Key Not Deleted : HKU\S-1-5-21-87192291-2990125483-1896400191-1001\Software\AppDataLow\Software\adawarebp
[!] Key Not Deleted : HKU\S-1-5-21-87192291-2990125483-1896400191-1001\Software\AppDataLow\Software\Yahoo\Companion
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\070C83CAC0BBFE455B6212FB4397793C
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1C19AC53289098045B06B0DD1D37CBAB
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\23D9E9D21B4E77E41B9F50DD22F24E20
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\23EEA1F105A7F45449974D9B95E7AC89
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\26982796A8AFD1246B95E00265A95BF9
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2A498D792D0AD2F4DADF03B3C066122B
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\32DA746012E6D4F488AAD113D6FA4A44
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\382E585E62B6F595CB727CEBAB9E48A0
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3B786268CB4A7F156A3BDF6701444F22
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3FB1AAC4382437047A03618BF727B859
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\42D92D0D75AFEF74297E03876C8D9D33
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\4D2EB987C8C8A46578D4943D5A9A1467
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\50FFE845C555A6E4BADB7CB7A145BFEB
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5BD2C4F096973EFF09721393C9B4B70D
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6FB4398202577895B83B74B08F79C3A2
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\70DE937F5263D31257AFCD8F32D88E14
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\715A3348920B6534690067594BB69F60
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7617C782A0FD4D15288CD4E4ECF84C67
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7AB2AE85638F6255CA2F35481D3A8828
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7B7B13B037A7C2A42AC3E3EAF14D7107
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7D05B2942E9CC80499F397F6114DFB35
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7F523B0464A20E14EBF2321CF9F701E1
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8591B8948E1C4A04F90505B3CDEE8555
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8D841C5FEC311624CB88D49DB3884FA7
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9BBBCEE5468FF9C569B1F7A24F6ED3D8
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A09B622C2C3B39BB22E30D3461F04D25
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A1A8F5D2D938A495DBE3BC97E2BC5FA3
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\AD746BF3B3B3FD8409B86604BA85982A
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\AFF0773F286EAFB4E643B45441195040
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\C697F962E048A434B8AE269E702964C8
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D2E5AC6B3591558529A290643010F81B
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D4A81AA47FF139384279D6A388453BAB
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D5E8CD27C9B1C435AAB81D8619DCEFE3
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F355F0DB7A2E3A14B8E7A568FBA25937
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F8DC5E5065B2F051E208578EECDC1C75
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\6BA018E6E43F3A949AF3E90563067F81
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\7F523B0464A20E14EBF2321CF9F701E1
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{cca2e567-1987-4100-a3c6-5b4267084510}

***** [ Web browsers ] *****

[-] [C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : aol.com
[-] [C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com
[-] [C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : ocifcogajbgikalbpphmoedjlcfjkhgh

*************************

:: Winsock settings cleared

########## EOF - C:\AdwCleaner\AdwCleaner[C3].txt - [8072 bytes] ##########
 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.6.4 (09.28.2015:1)
OS: Windows 7 Home Premium x64
Ran by Owner on Fri 10/02/2015 at 12:17:22.40
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Tasks



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Search\\SearchAssistant



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{1E01DF1B-074A-4454-A467-0B8ACF7A96BE}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{1E01DF1B-074A-4454-A467-0B8ACF7A96BE}



~~~ Files



~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{0596612A-DCC8-431B-9D36-FFF78455F403}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{0BBBC7EC-D8A6-4FF6-9EF4-B9C027CE8C53}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{0F26C93C-0111-4144-BAFA-D02F0E452BB0}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{147C4AEA-4DEB-4266-B2BB-D148161C9DFB}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{18D0C9F7-9077-4720-89FD-708298BBD721}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{1C0ADE13-6D0C-47ED-AB81-784D76381DBE}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{201A265C-1008-4162-9065-F3DFF17FB60C}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{22428EA8-4CC2-4685-AAF8-0ABF8F063257}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{22892DBC-F40F-48AA-AB12-8C5305197388}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{2C4AA135-4003-461A-84E8-80E9F9D01EE2}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{2DFF6A00-6C03-4164-9146-B9A5D61BECC0}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{3006CF94-3BC1-4546-A848-6CE16BF03AD9}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{32344985-32F9-4D65-A71E-111B3D06AA1F}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{3E37CA28-E31D-4E48-910B-CEA162561691}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{40C51BAE-0266-4432-8B16-DB58F77F5BFC}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{466FDFB9-431F-40EE-964B-87BF858F30F6}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{495BC33D-661C-4682-BA93-782C8DBE4499}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{51C074BC-497A-4173-BEB0-34F0F7F031E1}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{565CEA8F-E450-49BB-B9E3-D394A8D6F8EE}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{68E9AC74-4295-4646-9212-5AAF11E881E3}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{69F65E88-EBB9-4D46-B857-719830FF29C3}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{6C7C5D08-F90F-4FD0-9219-0DF6AAF80279}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{7D254FCE-A67C-4AA3-8991-8B53188DE1B4}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{80E899C7-0060-4388-9AE1-02B4E2590FDF}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{867D3FC1-0134-484E-80C1-E68A21F802CA}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{9171E9ED-440C-45AA-9869-1B69ECB3CDD5}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{A8A95414-040D-4AEC-99C8-56D9E5D3AAE4}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{AA690AB9-2B4A-4D77-9B7D-B7FB2C7B5A2D}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{C05BFABC-AAF5-4AED-AD27-E983BBF6598E}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{E71F1B8B-AD92-446C-800C-656875C537CF}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{E90035B8-D3BD-40BD-98E3-BBCB40EAE5FC}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{F1D90CB0-F3C1-488A-999A-157BBFB58EB5}
Successfully deleted: [Empty Folder] C:\Users\Owner\Appdata\Local\{F821C786-A67F-4D46-942F-0ECFBA9BE4F3}



~~~ Chrome


[C:\Users\Owner\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - default search provider reset

[C:\Users\Owner\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:
ocifcogajbgikalbpphmoedjlcfjkhgh

[C:\Users\Owner\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset

[C:\Users\Owner\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:
[]





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 10/02/2015 at 12:24:04.35
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#10 Sintharius

Sintharius

    Bleepin' Sniper


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Posted 02 October 2015 - 11:42 AM

Hi there,

Emsisoft Emergency Kit

Please download Emsisoft Emergency Kit and save it to your desktop. Double click on the EmsisoftEmergencyKit file you downloaded to extract its contents and create a shortcut on the desktop. Leave all settings as they are and click the Extract button at the bottom. A folder named EEK will be created in the root of the drive (usually c:\).
  • After extraction please double-click on the new Start Emsisoft Emergency Kit icon on your desktop.
  • The first time you launch it, Emsisoft Emergency Kit will recommend that you allow it to download updates. Please click Yes so that it downloads the latest database updates.
  • When update is complete, click Malware Scan. When asked if you want the scanner to scan for Potentially Unwanted Programs, click Yes. Emsisoft Emergency Kit will start scanning.
  • When the scan is completed click Quarantine selected objects. Note, this option is only available if malicious objects were detected during the scan.
  • When the threats have been quarantined, click the View report button in the lower-right corner, and the scan log will be opened in Notepad.
  • Please save the log in Notepad on your desktop and post the contents in your next reply.
  • When you close Emsisoft Emergency Kit, it will give you an option to sign up for a newsletter. This is optional, and is not necessary for the malware removal process.
Regards,
Alex

#11 jwood108

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Posted 02 October 2015 - 11:59 AM

Emsisoft log below.

 

 

 

Emsisoft Emergency Kit - Version 10.0
Last update: N/A
User account: Owner-HP\Owner

Scan settings:

Scan type: Malware Scan
Objects: Rootkits, Memory, Traces, Files

Detect PUPs: On
Scan archives: Off
ADS Scan: On
File extension filter: Off
Advanced caching: On
Direct disk access: Off

Scan start:    10/2/2015 12:50:22 PM
Key: HKEY_USERS\S-1-5-21-87192291-2990125483-1896400191-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{B0441A0E-A49A-4E16-AFC1-74ECCED1921F}     detected: Application.AdTool (A)
Value: HKEY_USERS\S-1-5-21-87192291-2990125483-1896400191-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLETASKMGR     detected: Setting.DisableTaskMgr (A)
Value: HKEY_USERS\S-1-5-21-87192291-2990125483-1896400191-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS     detected: Setting.DisableRegistryTools (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INSTALLER\PRODUCTS\8BA5CD9129705784F8B198C6A5C96EEA     detected: Application.Win32.InstallSave (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INSTALLER\PRODUCTS\A1F1E372A1B7C6347A384A8A9CA70D63     detected: Application.Win32.InstallSave (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{40B325F7-2A46-41E0-BE2F-23C19F7F101E}     detected: Application.InstallAd (A)

Scanned    71477
Found    6

Scan end:    10/2/2015 12:56:13 PM
Scan time:    0:05:51

Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{40B325F7-2A46-41E0-BE2F-23C19F7F101E}    Quarantined Application.InstallAd (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INSTALLER\PRODUCTS\A1F1E372A1B7C6347A384A8A9CA70D63    Quarantined Application.Win32.InstallSave (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INSTALLER\PRODUCTS\8BA5CD9129705784F8B198C6A5C96EEA    Quarantined Application.Win32.InstallSave (A)
Value: HKEY_USERS\S-1-5-21-87192291-2990125483-1896400191-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS    Quarantined Setting.DisableRegistryTools (A)
Value: HKEY_USERS\S-1-5-21-87192291-2990125483-1896400191-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLETASKMGR    Quarantined Setting.DisableTaskMgr (A)
Key: HKEY_USERS\S-1-5-21-87192291-2990125483-1896400191-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{B0441A0E-A49A-4E16-AFC1-74ECCED1921F}    Quarantined Application.AdTool (A)

Quarantined    6
 



#12 Sintharius

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Posted 02 October 2015 - 12:01 PM

Hi there,

It should be safe to reconnect the machine to the Internet now.

Can you reconnect to the Internet, perform an update for Emsisoft Emergency Kit and then do a rescan?

#13 jwood108

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Posted 02 October 2015 - 12:23 PM

Updated and rescanned clean.....

 

Emsisoft Emergency Kit - Version 10.0
Last update: 10/2/2015 1:10:13 PM
User account: Owner-HP\Owner

Scan settings:

Scan type: Malware Scan
Objects: Rootkits, Memory, Traces, Files

Detect PUPs: On
Scan archives: Off
ADS Scan: On
File extension filter: Off
Advanced caching: On
Direct disk access: Off

Scan start: 10/2/2015 1:11:20 PM

Scanned 71529
Found 0

Scan end: 10/2/2015 1:17:21 PM
Scan time: 0:06:01



#14 Sintharius

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Posted 02 October 2015 - 01:06 PM

Looks good.

Please update MBAM and perform a Threat Scan for me, then post the scan log here. You can find it under History -> Application Logs.

ESET Online Scanner
  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.
Let me know if any problems still exist after this.

Regards,
Alex

#15 jwood108

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Posted 02 October 2015 - 02:07 PM

Malware log updated and scan result below.

 

 

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 10/2/2015
Scan Time: 2:13 PM
Logfile: malware.txt
Administrator: Yes

Version: 2.1.8.1057
Malware Database: v2015.10.02.06
Rootkit Database: v2015.09.22.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Owner

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 391575
Time Elapsed: 37 min, 29 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)






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