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Laptop freeze on boot


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#1 Peter78

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Posted 02 October 2015 - 03:21 AM

I have an old Toshiba Satellite laptop with Windows 7 on it and recently it started having problems on boot. This is the laptop: http://www.pcworld.com/product/1327951/toshiba-satellite-a205-s5812-notebook.html

 

When i power on the laptop it freezes before reaching the bios screen and sometimes it freezes on the bios screen loading. The laptop has two usb ports and i think they are the reason for this freeze on boot because when i unplug the mouse and the keyboard from the usb ports the laptop boots normally.

Also, sometimes Windows 7 freezes randomly and i have to power off the laptop because it becomes completely unresponsive. In Windows event log it shows only this error: "The previous system shutdown was unexpected" event id 6008. But i think this is also caused by the usb ports.

If the usb ports are causing this problem how can i fix it? I don't think usb drivers are the reason for this because the Drive Manager doesn't show any problems with usb drivers. Is it possible there to be some bad physical connection between the usb ports and the motherboard?
 



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#2 hamluis

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Posted 02 October 2015 - 12:58 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Peter78

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Posted 03 October 2015 - 03:30 AM

This is the log from MiniToolBox:

MiniToolBox by Farbar Version: 25-07-2015 01
Ran by anon (administrator) on 03-10-2015 at 11:20:13
Running from "E:\Desktop"
Microsoft Windows 7 Ultimate Service Pack 1 (X86)
Model: Satellite A205 Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/03/2015 09:17:48 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/02/2015 09:14:16 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/01/2015 04:35:28 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {462f4792-113b-4fb9-b9a8-1cebfc7d98ee}

Error: (10/01/2015 04:22:18 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/01/2015 04:21:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: SHELL32.dll, version: 6.1.7601.18918, time stamp: 0x55a0018a
Exception code: 0xc0000005
Fault offset: 0x0009638e
Faulting process id: 0x678
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (10/01/2015 01:45:23 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details Cannot ask provider {b5946137-7b9f-4925-af80-51abd60b20d5} if volume is supported. [0x8000ffff] [hr 0x8000ffff, Catastrophic failure].
Operation:
Check If Volume Is Supported by Provider
Add a Volume to a Shadow Copy Set
Context:
Execution Context: Coordinator
Provider ID: {00000000-0000-0000-0000-000000000000}
Volume Name: \\?\Volume{0cbe8ee8-41ef-11e5-bdb4-0016448faaf4}\
Execution Context: Coordinator

Error: (10/01/2015 11:09:09 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/01/2015 09:27:09 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/30/2015 05:21:42 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {88b79fe0-653e-4910-a4c5-7cdfaba5097a}

Error: (09/30/2015 03:16:45 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details Cannot ask provider {b5946137-7b9f-4925-af80-51abd60b20d5} if volume is supported. [0x8000ffff] [hr 0x8000ffff, Catastrophic failure].
Operation:
Check If Volume Is Supported by Provider
Add a Volume to a Shadow Copy Set
Context:
Execution Context: Coordinator
Provider ID: {00000000-0000-0000-0000-000000000000}
Volume Name: \\?\Volume{0cbe8ee8-41ef-11e5-bdb4-0016448faaf4}\
Execution Context: Coordinator

System errors:
=============
Error: (10/02/2015 01:03:40 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (10/01/2015 04:21:09 PM) (Source: Service Control Manager) (User: )
Description: The VIVACOM 3G USB Modem. OUC service failed to start due to the following error: %%1053

Error: (10/01/2015 04:21:09 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the VIVACOM 3G USB Modem. OUC service to connect.

Error: (10/01/2015 04:20:39 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:18:30 PM on ‎10/‎1/‎2015 was unexpected.

Error: (10/01/2015 11:07:46 AM) (Source: Service Control Manager) (User: )
Description: The VIVACOM 3G USB Modem. OUC service failed to start due to the following error: %%1053

Error: (10/01/2015 11:07:46 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the VIVACOM 3G USB Modem. OUC service to connect.

Error: (10/01/2015 09:25:58 AM) (Source: Service Control Manager) (User: )
Description: The VIVACOM 3G USB Modem. OUC service failed to start due to the following error: %%1053

Error: (10/01/2015 09:25:58 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the VIVACOM 3G USB Modem. OUC service to connect.

Error: (09/30/2015 05:18:50 PM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Updater Service service terminated unexpectedly. It has done this 1 time(s).

Error: (09/30/2015 02:10:12 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================
Acronis True Image 2014 (HKLM\...\{1F91344A-B963-4431-89E8-4F80DEE282BE}) (Version: 17.0.5560 - Acronis) Hidden
Acronis True Image 2014 (HKLM\...\{1F91344A-B963-4431-89E8-4F80DEE282BE}Visible) (Version: 17.0.5560 - Acronis)
Adobe Flash Player 19 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 19.0.0.185 - Adobe Systems Incorporated)
AutoHotkey 1.1.22.03 (HKLM\...\AutoHotkey) (Version: 1.1.22.03 - Lexikos)
COMODO Firewall (HKLM\...\{38F898C8-272F-455F-9BD6-71FEBA3E4AF5}) (Version: 8.2.0.4703 - COMODO Security Solutions Inc.)
IDrive Version - 6.0 (HKLM\...\IDrive_is1) (Version: 6.0 - Pro Softnet Corp)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1930 - Intel Corporation)
Intel® TV Wizard (HKLM\...\TVWiz) (Version: - Intel Corporation)
ItaEst - Taka e! (HKLM\...\{6AECFE2F-86D3-4EA8-B110-19CDAA343199}) (Version: 1.00.0000 - Bulgarian Association for Computational Linguistics)
Just Gestures 1.1.1 (HKLM\...\Just Gestures) (Version: 1.1.1 - Miroslav Dzurenko)
Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISE) (Version: 12.0.4518.1014 - Microsoft Corporation)
Oracle VM VirtualBox 4.3.30 (HKLM\...\{BA912F8C-A60A-4535-B2EF-7327FEE2B206}) (Version: 4.3.30 - Oracle Corporation)
PowerISO (HKLM\...\PowerISO) (Version: 6.3 - Power Software Ltd)
Sandboxie 5.04 (32-bit) (HKLM\...\Sandboxie) (Version: 5.04 - Sandboxie Holdings, LLC)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1204 - SUPERAntiSpyware.com)
TeraCopy 2.3 (HKLM\...\TeraCopy_is1) (Version: - Code Sector)
TrueCrypt (HKLM\...\TrueCrypt) (Version: 7.1a - TrueCrypt Foundation)

========================= Memory info: ===================================
Percentage of memory in use: 59%
Total physical RAM: 2038.37 MB
Available physical RAM: 833.83 MB
Total Virtual: 4076.74 MB
Available Virtual: 1932.96 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:19.08 GB) (Free:5.4 GB) NTFS
2 Drive d: (Local Disc) (Fixed) (Total:62.78 GB) (Free:0.7 GB) NTFS
3 Drive e: () (Fixed) (Total:67.18 GB) (Free:9.32 GB) NTFS

========================= Users: ========================================
User accounts for \\PC1

Administrator anon Guest

**** End of log ****

This is the snapshot from Speccy: http://speccy.piriform.com/results/a2Ikg2m4yIfg35D4Uu5AKNR

I have another question: I have some suspicions that the bios cmos battery might be going dead. Is there any tests that i can run to see if the cmos battery is functioning properly?


Edited by hamluis, 03 October 2015 - 02:51 PM.


#4 hamluis

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Posted 03 October 2015 - 03:21 PM

System appears to have had Vista as original install...Win 7 Ultimate installed Aug 2015.

 

When the Win 7U install was done...did you install the appropriate Win 7 drivers from the Lenovo website?

 

Even though you have Comodo Internet Security installed, your AV appears to be disabled.

 

You seem to be lacking a number of critical updates post SP1.

 

I can't help you on the CMOS battery for a laptop...but Info .  Generally, a failing CMOS battery causes unpredictable results...but so do some hardware problems...and so does malware.

 

Louis



#5 Peter78

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Posted 04 October 2015 - 05:11 AM

I don't think malware or software related problems are causing laptop to freeze on boot. I think the problem is in bios or some hardware part. I guess i should have to wait and see. If some hardware part is failing it should fail soon.

If the laptop freezes before reaching the bios screen isn't that should mean that the problem got nothing to do with the installed operating system?



#6 Pentodes

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Posted 04 October 2015 - 05:16 PM

What happens running in safe-mode?

 

Only time data is read from the hard drive, be it MBR or start up files is after the hard drive has booted, the bios has to 'boot' first  we really should say POSTed (Power On Self Test), once this is complete it's over to the hard drive to boot and load its data.... if this is faulty or it's lead nuff said?????

 

My guess is if you can access bios set-up there isn't much wrong with the bios - just a thought, by running in safe-mode you are eliminating a lot of driver conflicts should there be any that may cause a problem.

 

Once in safe-mode, it *may* be advisable to run a scan disc for any start up files errors or even do a check for bad sectors on the hard drive (this will take longer).

 

Another thing comes to mind is the hard drive might be having trouble 'spinning up' getting up to speed?  Seeing there's a mix up in o/s for some reason or other, maybe an upgrade I guess the way to go might be to do a re-install on a new drive....  viruses can cause all sorts of boot problems as well. Should you take this route, you'll want an install disc and the mobo drivers chip set.... which should be easily got from the makers.

 

Dave



#7 Peter78

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Posted 05 October 2015 - 03:52 AM

I can enter safe mode without problem. I run disk scan in safe mode but it didn't find any errors.

I have noticed something else. The freeze on boot is happening when i leave the laptop powered off for a longer time. For example, i turn off the laptop in the evening and turn it on in the morning - it is still connected to the power grid though, just powered off from the power button. In the morning when i press the power button it always freeze on boot the first time without reaching the bios screen. I have to turn it off pressing the power button again and then turn it on again to boot successfully.
But if i don't leave the laptop powered off too long time, like few minutes, then it boot successfully from the first time when i turn it on. What does it mean? Does it give any clue for what might be wrong?

I don't think it is worth to upgrade the laptop. I have plans from some time to buy a new laptop because this one is not very powerful but the problem is financial. I hope this one can hold on few months more because right now i can't afford to buy a new one.






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