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Sound issues. Am I doomed?


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#1 Jisatsu Shitai

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Posted 02 October 2015 - 12:30 AM

Okay, I had this problem with this laptop for as long as I can remember but I never got it fixed, Never managed to and never reached out to get it fixed.

So its a little complicated issue to explain, I'll try to explain as best as I can: 

Usually The sound of my speaker and headphones comes out at the same time if the sound mixer isn't on mute. 

But sometimes the sound won't come out of the headphones at all (Like if it was ignoring my headphones) 
To fix that issue I usually do the following:

Unplug earphones
Plug earphones into mic jack
Unplug from mic jack
Plug back in headphone jack and mute mixer.

I've tried to delete drivers (sound and sound controller) and Factory reset, but none of them worked



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#2 TsVk!

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Posted 02 October 2015 - 12:42 AM

Which computer model do you have? (or motherboard if you you are using a tower)



#3 Jisatsu Shitai

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Posted 02 October 2015 - 12:53 AM

Which computer model do you have? (or motherboard if you you are using a tower)

Toshiba satellite C50D-A



#4 TsVk!

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Posted 02 October 2015 - 01:12 AM

I should have asked also, which OS?



#5 Jisatsu Shitai

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Posted 02 October 2015 - 05:03 AM

I should have asked also, which OS?

Windows 8.1 And fedora (originally came with win8)



#6 TsVk!

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Posted 02 October 2015 - 05:38 AM

Please select the correct sub-model and then download both the chipset and audio driver for your cumputer, from this page.

 

http://www.mytoshiba.com.au/search/c50d-a



#7 Jisatsu Shitai

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Posted 02 October 2015 - 06:13 AM

Please select the correct sub-model and then download both the chipset and audio driver for your cumputer, from this page.

 

http://www.mytoshiba.com.au/search/c50d-a

http://www.mytoshiba.com.au/support/computers/satellite/c50/pscfwa-02500k/download?os=32

There is no chipset drivers :\

 

Unless it's "intel proset"


Edited by Jisatsu Shitai, 02 October 2015 - 06:15 AM.


#8 rqt

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Posted 02 October 2015 - 06:42 AM

Intel proset is usually network related

 

Don't know about "Toshiba System Driver" - that might be worth a look.



#9 Jisatsu Shitai

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Posted 02 October 2015 - 04:02 PM

I installed both drivers and problem persists



#10 TsVk!

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Posted 02 October 2015 - 04:35 PM

And the problem occurs in your Linux distro as well as your Windows install?



#11 Jisatsu Shitai

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Posted 02 October 2015 - 06:26 PM

And the problem occurs in your Linux distro as well as your Windows install?

In linux the sound won't come out of my earphones at all, Its actually why I think this might be software, since I can kind of fix it in windows and not in Linux. BTW the problem started even before my linux got dual installed so I know it's not the issue.



#12 TsVk!

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Posted 02 October 2015 - 10:18 PM

Please run Minitoolbox, check the

 

  • last 10 event viewer errors
  • installed programs
  • list devices - problems only

checkboxes.

 

Copy and paste the results in your reply.



#13 Jisatsu Shitai

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Posted 02 October 2015 - 11:23 PM

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Lee (administrator) on 03-10-2015 at 00:19:04
Running from "C:\Users\Lee\Downloads"
Microsoft Windows 8.1  (X64)
Model: Satellite C50D-A Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/02/2015 05:43:00 PM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 45.0.2454.101 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: fc8
 
Start Time: 01d0fd06f78354c8
 
Termination Time: 16
 
Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
 
Report Id: 787b930e-694e-11e5-be83-24fd52688c1f
 
Faulting package full name: 
 
Faulting package-relative application ID:
 
Error: (10/02/2015 05:30:37 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: R1TAQ)
Description: Activation of app Microsoft.Office.OneNote_8wekyb3d8bbwe!microsoft.onenoteim failed with error: -2144927152 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (10/01/2015 08:55:34 PM) (Source: Application Error) (User: )
Description: Faulting application name: WSHost.exe, version: 6.3.9600.17415, time stamp: 0x545040f3
Faulting module name: ntdll.dll, version: 6.3.9600.17415, time stamp: 0x5450559e
Exception code: 0xc0000374
Fault offset: 0x00000000000f1340
Faulting process id: 0xfc8
Faulting application start time: 0xWSHost.exe0
Faulting application path: WSHost.exe1
Faulting module path: WSHost.exe2
Report Id: WSHost.exe3
Faulting package full name: WSHost.exe4
Faulting package-relative application ID: WSHost.exe5
 
Error: (09/26/2015 08:12:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 45.0.2454.99, time stamp: 0x55fc751b
Faulting module name: chrome.dll, version: 45.0.2454.99, time stamp: 0x55fc6cfe
Exception code: 0x80000003
Fault offset: 0x00000000000310bd
Faulting process id: 0xadc
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
Faulting package full name: chrome.exe4
Faulting package-relative application ID: chrome.exe5
 
Error: (09/26/2015 07:58:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 45.0.2454.99, time stamp: 0x55fc751b
Faulting module name: chrome.dll, version: 45.0.2454.99, time stamp: 0x55fc6cfe
Exception code: 0x80000003
Fault offset: 0x00000000000310bd
Faulting process id: 0x137c
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
Faulting package full name: chrome.exe4
Faulting package-relative application ID: chrome.exe5
 
Error: (09/25/2015 10:46:17 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.2.9200.16433, time stamp: 0x50763312
Faulting module name: AltTab.dll, version: 6.2.9200.16384, time stamp: 0x501080a3
Exception code: 0xc0000094
Fault offset: 0x0000000000005550
Faulting process id: 0xa38
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
Faulting package full name: Explorer.EXE4
Faulting package-relative application ID: Explorer.EXE5
 
 
System errors:
=============
Error: (10/02/2015 05:03:50 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070057: Microsoft.ZuneMusic.
 
Error: (10/02/2015 07:38:16 AM) (Source: Service Control Manager) (User: )
Description: The AppEx Networks Accelerator LWF service failed to start due to the following error: 
%%31
 
Error: (10/02/2015 07:38:16 AM) (Source: APXACC) (User: )
Description: The NDIS6 LWF initialization has failed. (0xC0000001)
 
Error: (10/02/2015 07:34:59 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (10/01/2015 08:36:53 PM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.
 
Error: (10/01/2015 08:28:45 PM) (Source: Service Control Manager) (User: )
Description: The AppEx Networks Accelerator LWF service failed to start due to the following error: 
%%31
 
Error: (10/01/2015 08:28:45 PM) (Source: APXACC) (User: )
Description: The NDIS6 LWF initialization has failed. (0xC0000001)
 
Error: (10/01/2015 08:09:36 PM) (Source: Service Control Manager) (User: )
Description: The IP Helper service terminated with the following error: 
%%1058
 
Error: (10/01/2015 07:18:39 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0xc190010e: English ESD Bundle Parent.
 
Error: (10/01/2015 06:46:32 PM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!
 
 
Microsoft Office Sessions:
=========================
Error: (10/02/2015 05:43:00 PM) (Source: Application Hang)(User: )
Description: chrome.exe45.0.2454.101fc801d0fd06f78354c816C:\Program Files (x86)\Google\Chrome\Application\chrome.exe787b930e-694e-11e5-be83-24fd52688c1f
 
Error: (10/02/2015 05:30:37 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: R1TAQ)
Description: Microsoft.Office.OneNote_8wekyb3d8bbwe!microsoft.onenoteim-2144927152
 
Error: (10/01/2015 08:55:34 PM) (Source: Application Error)(User: )
Description: WSHost.exe6.3.9600.17415545040f3ntdll.dll6.3.9600.174155450559ec000037400000000000f1340fc801d0fcad082c6c90C:\WINDOWS\WinStore\WSHost.exeC:\WINDOWS\SYSTEM32\ntdll.dll49307db4-68a0-11e5-8250-008cfa4de3a3
 
Error: (09/26/2015 08:12:33 PM) (Source: Application Error)(User: )
Description: chrome.exe45.0.2454.9955fc751bchrome.dll45.0.2454.9955fc6cfe8000000300000000000310bdadc01d0f8b74b2e658bC:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\45.0.2454.99\chrome.dll72cd9165-64ac-11e5-be7e-008cfa4de3a3
 
Error: (09/26/2015 07:58:52 PM) (Source: Application Error)(User: )
Description: chrome.exe45.0.2454.9955fc751bchrome.dll45.0.2454.9955fc6cfe8000000300000000000310bd137c01d0f8b01c2ba525C:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\45.0.2454.99\chrome.dll89303709-64aa-11e5-be7e-008cfa4de3a3
 
Error: (09/25/2015 10:46:17 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.2.9200.1643350763312AltTab.dll6.2.9200.16384501080a3c00000940000000000005550a3801d0f802b5e0ea7aC:\WINDOWS\Explorer.EXEC:\WINDOWS\System32\AltTab.dllc24a0132-63f8-11e5-be7b-008cfa4de3a3
 
 
=========================== Installed Programs ============================
 
Adobe Reader X MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.0.0 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{83DEB2E3-26DC-26BE-2445-A3CA29203ABF}) (Version: 8.0.911.0 - Advanced Micro Devices, Inc.)
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Audiosurf 2 (HKLM-x32\...\Steam App 235800) (Version:  - Dylan Fitterer)
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Counter-Strike: Global Offensive (HKLM-x32\...\Steam App 730) (Version:  - Valve)
Curse (HKLM-x32\...\{DEE70742-F4E9-44CA-B2B9-EE95DCF37295}) (Version: 6.0.0.0 - Curse)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 45.0.2454.101 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
HexChat (HKLM\...\HexChat_is1) (Version: 2.10.2 - HexChat)
Intel AppUp® center (HKLM-x32\...\Intel AppUp® center 41504) (Version: 3.8.0.41504.23 - Intel)
Java 7 Update 75 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F06417075FF}) (Version: 7.0.750 - Oracle)
JetBrains PyCharm Community Edition 4.5.4 (HKLM-x32\...\PyCharm Community Edition 4.5.4) (Version: 141.2569 - JetBrains s.r.o.)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Minecraft (HKLM-x32\...\{1C16BCA3-EBC1-49F6-8623-8FBFB9CCC872}) (Version: 1.0.3.0 - Mojang)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.7.0.24 - Symantec Corporation)
Norton Online Backup ARA (HKLM-x32\...\NARA) (Version: 4.3.0.14 - Symantec Corporation) Hidden
Norton Security Dashboard (HKLM-x32\...\NortonSD) (Version: 1.1.1.9 - Symantec Corporation)
Nuclear Throne (HKLM-x32\...\Steam App 242680) (Version:  - Vlambeer)
OEM Application Profile (HKLM-x32\...\{C89A97B6-F991-EBB5-77B7-927BCF420EBE}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Python 3.5.0 (32-bit) (HKCU\...\{1197d2bb-6cf8-488a-b994-d5bf6d7efe7b}) (Version: 3.5.150.0 - Python Software Foundation)
Python 3.5.0 Add to Path (32-bit) (HKLM-x32\...\{2ACA9F2F-F5DA-4D92-8DC3-88AAE8CCEB2C}) (Version: 3.5.150.0 - Python Software Foundation) Hidden
Python 3.5.0 Core Interpreter (32-bit) (HKLM-x32\...\{E9E55FC3-A47F-4ACA-8691-C22469450FB1}) (Version: 3.5.150.0 - Python Software Foundation) Hidden
Python 3.5.0 Development Libraries (32-bit) (HKLM-x32\...\{D5A057BD-471E-40D6-B7E0-79E08210D8F6}) (Version: 3.5.150.0 - Python Software Foundation) Hidden
Python 3.5.0 Documentation (32-bit) (HKLM-x32\...\{169B7A58-FE29-48E8-8773-9D6390815C8C}) (Version: 3.5.150.0 - Python Software Foundation) Hidden
Python 3.5.0 Executables (32-bit) (HKLM-x32\...\{CE48771A-4CC2-4F35-A7B3-D136E91D04F3}) (Version: 3.5.150.0 - Python Software Foundation) Hidden
Python 3.5.0 Launcher (32-bit) (HKLM-x32\...\{CAA5FC80-DEF6-4DFA-9C06-23921A87F092}) (Version: 3.5.150.0 - Python Software Foundation) Hidden
Python 3.5.0 pip Bootstrap (32-bit) (HKLM-x32\...\{11187860-0D92-490D-86EC-3A941C98D451}) (Version: 3.5.150.0 - Python Software Foundation) Hidden
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Python 3.5.0 Tcl/Tk Support (32-bit) (HKLM-x32\...\{7AB85182-2EE4-4137-A5C6-D8C03958DCBA}) (Version: 3.5.150.0 - Python Software Foundation) Hidden
Python 3.5.0 Test Suite (32-bit) (HKLM-x32\...\{2234BC4D-E95D-40C2-818D-7845760C510F}) (Version: 3.5.150.0 - Python Software Foundation) Hidden
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Razer Cortex (HKLM-x32\...\Razer Cortex_is1) (Version: 5.3.25.0 - Razer Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.10.1226.2012 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7023 - Realtek Semiconductor Corp.)
Realtek USB Card Reader (HKLM-x32\...\{1E496A68-4943-424E-829D-5C3C85B7B8F2}) (Version: 6.2.9200.39041 - Realtek Semiconductor Corp.)
Realtek WLAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4fed-B2B9-173001290E16}) (Version: 2.00.0021 - REALTEK Semiconductor Corp.)
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Spotify (HKCU\...\Spotify) (Version: 1.0.14.124.g4dfabc51 - Spotify AB)
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Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.10.51 - Synaptics Incorporated)
TOSHIBA Audio Enhancement (HKLM\...\{1515F5E3-29EA-4CD1-A981-032D88880F09}) (Version: 2.0.15.4 - Toshiba Corporation)
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TOSHIBA Display Utility (HKLM\...\{B6619F14-F766-4000-BC8A-522D4CC4E44F}) (Version: 1.0.4.4 - Toshiba Corporation)
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TOSHIBA Function Key (HKLM\...\{16562A90-71BC-41A0-B890-D91B0C267120}) (Version: 1.00.6629.6406 - Toshiba Corporation)
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TOSHIBA PC Health Monitor (HKLM\...\{9DECD0F9-D3E8-48B0-A390-1CF09F54E3A4}) (Version: 1.9.02.6402 - Toshiba Corporation)
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TOSHIBA Service Station (HKLM\...\{6499E894-43F8-458B-AE35-724F4732BCDE}) (Version: 2.5.6 - Toshiba Corporation)
TOSHIBA System Driver (HKLM-x32\...\{1E6A96A1-2BAB-43EF-8087-30437593C66C}) (Version: 1.00.0030 - Toshiba Corporation)
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TOSHIBA VIDEO PLAYER (HKLM\...\{FF07604E-C860-40E9-A230-E37FA41F103A}) (Version: 5.3.5.59 - Toshiba Corporation)
Unity Web Player (x64) (All users) (HKLM\...\UnityWebPlayer) (Version: 4.6.4f1 - Unity Technologies ApS)
Unturned (HKLM-x32\...\Steam App 304930) (Version:  - Nelson Sexton)
WinRAR 5.30 beta 4 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.30.4 - win.rar GmbH)
Xtreme Gaming Mouse version 1.0 (HKLM-x32\...\{0D00DC95-4127-496F-8E2B-D5284CA4F09B}_is1) (Version: 1.0 - Xtreme)
 
**** End of log ****


#14 TsVk!

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Posted 03 October 2015 - 01:23 AM

Seems that there are a few more problems than just your audio... let's see what Windows can clean up by itself.

 

From an administrative command prompt please run

sfc /scannow

This will probably take a while.

 

Then open a run dialogue by pressing the Windows+R, in the box type

services.msc

and navigate down to the Netlogon service, right click and set to automatic start.

 

Then update Java to the latest version here.

 

Norton Security is a common thread with some of the other issues I see on your machine (as well as being sub par protection). I highly recommend you remove it and Norton Online Backup and install another anti-virus product. Bitdefender, AVG and Avira all do great free software to replace it.

 

How are you going now?



#15 Jisatsu Shitai

Jisatsu Shitai
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Posted 03 October 2015 - 02:11 AM

Seems that there are a few more problems than just your audio... let's see what Windows can clean up by itself.

 

From an administrative command prompt please run

sfc /scannow

This will probably take a while.

 

Then open a run dialogue by pressing the Windows+R, in the box type

services.msc

and navigate down to the Netlogon service, right click and set to automatic start.

 

Then update Java to the latest version here.

 

Norton Security is a common thread with some of the other issues I see on your machine (as well as being sub par protection). I highly recommend you remove it and Norton Online Backup and install another anti-virus product. Bitdefender, AVG and Avira all do great free software to replace it.

 

How are you going now?

 

 

I tried to do SCF scan but here is the output:

 

C:\WINDOWS\system32>sfc /scannow

 
Beginning system scan.  This process will take some time.
 
Another servicing or repair operation is currently running.
Wait for this to finish and run sfc again.
 
C:\WINDOWS\system32>

Looking in taskbar I realised that Action Center is in "Maintenance", Will update if It stopped being in maintenance

 

Now I tried to start Netlogon; I got this error:

 

the Netlogon services on local Computer started and then stopped

some services stop automatically if they are not in use by other services
or programs.

Idk man idk...

> Installed and replaced java successfully. Obliterated Norton (I never bothered with it but If it caused me issues I will destroy it).






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