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HACKTOOL:WIN32/AUTOKMS killed my Network Driver Adapter...What Now?

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2 replies to this topic

#1 sammaugust


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  • Local time:07:06 PM

Posted 01 October 2015 - 05:49 PM

Hello, Bleeping Computer buddies, hope your day is going great....


I need your help, guys....


The thing is: Last monday I got of from work and I found my PC with no internet connection. I checked if the modem was OK and then the cable that connects the PC to the Modem and it was also OK. The modem has WiFi  sharing as well and I check all the other devices and all of them were connected through it. So I tried to find what was wrong with the computer, which runs a windows 10 pro. First I opened the device manager, found the netword card adapter driver, disabled it to re-enable (wich is a basic thing to do if the driver is not doing so great), but then the device disapeared completly, even from the adapter option....I couldn't see it anymore, anywere, as if somehow the driver and the hadware were uninstalled. So I though "damn, I'm gonna have to buy another netword card and install it". But then I tought of doing what I sould've done in the first place: Run an Anti Virus scan....since Avast was really bugging me a few weeks back, I uninstalled it, then upgraded to Windows 10 and I have been using the windows defender, wich I want your opinion about it as well, since it allowed a hacktool:win32/autokms to infect my PC. When the windows defender complete scan finished and detected this virus, I told it to delete it and reboot (which was necessary to completetly remove the infection)....when the PC restarted, for a few minutes I was amazed because the network was connected again and the network adapter was showing in the device manager...but, a couple of minutes later...the driver disapeared again and the internet connection dropped to never come back up again...so I ran another scan, but this time, nothing was found.....I ran the system in safe mode with network, but still it couldn't connect (but the driver was there again)...really creepy situation....so....please, what should I do now? Should I backup my computer and format it (in windows 10 they call it restore)....is there a free antivirus software that is good enough to find the traces of the virus windows defender couldn't remove (if there was really any left)....please, help me.....thanks


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#2 nasdaq


  • Malware Response Team
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  • Location:Montreal, QC. Canada
  • Local time:04:06 PM

Posted 02 October 2015 - 08:44 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How is the computer running now?
Wait for further instructions.

#3 nasdaq


  • Malware Response Team
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  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:04:06 PM

Posted 07 October 2015 - 08:09 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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