Please help, I sent my laptop out for service for a physical problem, a broken hinge & they sent it back to me, with not only a new hinge, but a new screen. The bad news is, they did a reset restore, meaning they wiped off ALL the data.
I thought I was backing the machine up, every month as prescribed, but I can't seem to find any files on the external drive? It seemed all was fine, as I would have a message on the laptop's back up module, that the files were backed up.
The machine is a Toshiba Satellite L55 B5294, if that makes a difference?
I have a screen shot of the external drive files. Any help is greatly appreciated & I am hoping that I am not lost!
Thanks ahead of time,