I’ve bought a WD My Passport Ultra yesterday, to use it with my Surface Pro 3 (Windows 10). I’d already bought another drive before, not realizing that a lot of external HDDs without external power supply can’t get enough power from Surface’s USB. I found a list of “Surface compatible” external HDDs that recommended the My Passport Ultra and I also tested the this one in the store, with a Surface Pro 3 they had on display and it worked perfectly well.
Unfortunately, my own Surface won’t initialize the drive. However, it appears in the disk management (as uninitialized) and it is clearly recognized as a drive. Being only 1TB, it’s too small for GPT and when I try to initialize it with MBR, it gives an error that translates to something like “severe hardware error”. Strangely, it worked on every other PC I tried it with (Windows 10 and Ubuntu).
I’ve also tried connecting some other HDDs without external power supply to my Surface, none of which worked. However, I can’t remember if they were also “partially recognized” like the WD or just not recognized at all.
The USB port is fine, by the way. It works with USB sticks and HDDs with external power supply.
In a forum I came across similar posts, one of which said that iTunes or virtual CD drives could be a problem but I don’t have iTunes and I also uninstalled Virtual Clone Drive, to no avail. I’ve also tried turning off my antivirus, in case its blocking all autoruns would be the problem.
Can anyone think of a reason why this thing works fine on every PC and even on a different Surface Pro 3 with Windows 10 but just can’t be initialized on my device? As far as I can tell, my Surface has to be the problem here.
I’m thankful for any help!