Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD on startup, unable to enter safe mode or do anything


  • Please log in to reply
1 reply to this topic

#1 cordymerk

cordymerk

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:12:05 PM

Posted 01 October 2015 - 02:53 PM

Hi all, 

 

Sorry for not following the posting instructions but I am unable to download anything on the PC in question. 

 

My mom has an Inspiron N5050 which she recently upgraded from windows 7 to 10. Today it said it was updating and not to restart it, but after several hours of a black screen she decided to force off and on again. Now it will only say "preparing automatic repair" and "diagnosing your PC" before leading to the blue screen.

 

Can't figure out how to get into safe mode, F8 does nothing. Can't use system restore (no restore points), can't use reset pc or "startup recovery" (they give unspecified errors), "Startup Settings" claims it can get me into safe mode but upon restarting I'm brought back to the old blue screen with no new options. Is there something I can do from command prompt? I tried "msconfig" but it won't recognize it. 

 

Also ran the Dell diagnostic test from setup (F2) which reported no problems. 

 

Any ideas?

 

Thanks so much. 

 

 



BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:12:05 PM

Posted 04 October 2015 - 05:16 AM

Unfortunately the steps that you've take are the usual ones to try fixing a problem like this.

The next step (IMO) is to backup the data, then reinstall W7 from the recovery partition or installation media.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users