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BSOD on startup, unable to enter safe mode or do anything

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#1 cordymerk


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Posted 01 October 2015 - 02:53 PM

Hi all, 


Sorry for not following the posting instructions but I am unable to download anything on the PC in question. 


My mom has an Inspiron N5050 which she recently upgraded from windows 7 to 10. Today it said it was updating and not to restart it, but after several hours of a black screen she decided to force off and on again. Now it will only say "preparing automatic repair" and "diagnosing your PC" before leading to the blue screen.


Can't figure out how to get into safe mode, F8 does nothing. Can't use system restore (no restore points), can't use reset pc or "startup recovery" (they give unspecified errors), "Startup Settings" claims it can get me into safe mode but upon restarting I'm brought back to the old blue screen with no new options. Is there something I can do from command prompt? I tried "msconfig" but it won't recognize it. 


Also ran the Dell diagnostic test from setup (F2) which reported no problems. 


Any ideas?


Thanks so much. 



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#2 usasma


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Posted 04 October 2015 - 05:16 AM

Unfortunately the steps that you've take are the usual ones to try fixing a problem like this.

The next step (IMO) is to backup the data, then reinstall W7 from the recovery partition or installation media.

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