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WiFi disconnected and won't Reconnect

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#1 haska


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Posted 01 October 2015 - 02:01 AM

I was working on my Qosmio x505 on my router as I have been for the past 5 years with no problems. This time the laptop randomly just disconnected from my WiFi and wouldn't reconnect! When I try to connect to the router it acts as if I have never once connected to it (asking me for the pass). Once I put the password it does its usual thing and then gives me the message that it cannot connect. I should mention that my laptop connects to my Samsungs hotspot just fine. Also, all my other devices (2 in total) connect fine to my WiFi. I tried to disconnect them and then connect my laptop and it didn't work. I reinstalled the WiFi driver but it didn't work. I tried troubleshooting but when it asks me to look for available networks and I press the option it completely bypasses the step! I tried to restart the laptop and router, didn't work either. I got so desperate that I backed everything up on my external hard disk and did a total windows 10 reset. That didn't work either! I am sure I am putting in the password correctly. Also, when I left-click on the WiFi it doesn't give me the option to "forget" the network. Windows 10 has been working for me very well since it rolled out, I doubt that it is a problem with windows 10 but it may be. Please, if you have any suggestions it will be very appreciated.

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

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Posted 02 October 2015 - 05:17 AM

Visit the Toshiba Support website for your Qosmio and download the latest, W10 compatible version of the wifi driver - and install it.
See if that helps.

If not, then please provide this info:


1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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