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Problem installing/uninstalling


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#1 missmuffit47

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Posted 30 September 2015 - 12:42 PM

WIN10
Dell Inspiron One

I Reset PC two days ago, and all seemed fine until I had to reinstall software that was lost during the reset, it took hours to complete for just one item that would tack 3 or 4 mins normally,but it was installed correctly,today I tried to install software it took 4 hours and after it was installed I was getting message "this software was installed in compatibility mode which might cause problems, do you want to run it?" I uninstalled it and that took hour or so as the green progress bar never actually reached the end, so I closed it but the software was uninstalled.
The PC has today also started freezing occasionally and its is running slowly.

Any ideas please?
 


Edited by missmuffit47, 30 September 2015 - 12:43 PM.


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#2 dicke

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Posted 30 September 2015 - 02:37 PM

What security software is installed and is it current?

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 usasma

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Posted 01 October 2015 - 04:27 AM

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth

FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

 

 

 

Then....

There's a couple of other things to try:
1)  Run the following command in a Powershell window that's run as an Administrator in order to re-register the Windows Store apps:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
From this article:  http://www.thewindowsclub.com/re-register-windows-store-apps
Be sure that Edge is closed (in Task Manager).  Cortana will spit an error as it's still running - don't worry about that for now.

2)  Uninstall your antivirus, then use the removal tool for it (there's a list of most of them here:  http://www.carrona.org/avuninst.html ), then install a freshly downloaded, W10 compatible version.  Some A/V have difficulties with the upgrade, so removing them and then reinstalling them will help how they run.

3)  Download fresh copies of the latest, W10 compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

4)  Get ALL available Windows Updates

5)  Get ALL available, W10 compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

6)  Get ALL available, W10 compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

If this doesn't fix things, then post back so we can discuss the following options:
- continuing to attempt to fix this copy of the OS
- Reset of the OS (considering both the "Keep My Files" and the "Remove Everything" options)
- revert to the previous OS
- revert to the previous OS with another attempt at installing W10 (I don't recommend this)
- clean install of the previous OS
- clean install of the previous OS, then update to W10
- W10 clean install
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 missmuffit47

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Posted 01 October 2015 - 05:13 AM

dicke

I have Kaspersky internet security 16.0.0 all up to date.

 

usama

I will run the DISM commands (hope it goes OK as Im not very techie) and will report back.

 

Thanks



#5 missmuffit47

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Posted 01 October 2015 - 05:15 AM

Sorry got  your name wrong usasma

 

#6 missmuffit47

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Posted 02 October 2015 - 05:13 AM

Just needed to run first three steps........and all seems fine right now.

 

So thanks



#7 usasma

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Posted 02 October 2015 - 05:25 AM

No problem with the name - "You can call me anything that you like, as long as you don't call me late for dinner." (by Groucho Marx, I think).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 dicke

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Posted 02 October 2015 - 11:53 AM

likewise

and be sure to verify you have the latest version [w10 compatible] of your AV

 

Dick


Stay well and surf safe [stay protected]

Dick E





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