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connected to internet, but i.e will not display pages


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#1 StreamingFreedom

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Posted 30 September 2015 - 10:32 AM

I have a Dell Latitude D630, with Windows Vista (business) and I.E9.

The laptop connects to the internet and says good signal strength, has local and internet capability.

Packets appear to be being both sent and received.

When launching I.E9 I am getting an error suggesting no pages can be loaded, as though there were no internet connection. When I run a diagnostic, it tells me there is no problem with the connection.

I have restarted my machine, the modern, the router, I have flushed dns and tried things like safe mode, without add-one etc etc.

I only just acquired this machine so I do not know if I.e9 ever successfully worked on this device but it was able to access the internet at done point as there are Facebook and other bits and pieces on here that suggest the previous owner has been updating and using it at some point in the last year.

I do not have Firefox or chrome on the laptop do I can't try those to time out the browser being the problem.

I do see ipv4 connected and ipv6 limited on my connections tab, does the ipv6 make a difference, could that be the problem and if do how do I fix it?

I feel like the problem is solvable, but I can't wrap my head around it.

Oh, I did for a brief moment get a Dns error link in my browser, buy it was just the one time, never before or since.

Any ideas would be much obliged. Thank you!

P.s. Sorry for all the typos, I'm stuck using my phone!

Edited by StreamingFreedom, 30 September 2015 - 10:55 AM.


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#2 boopme

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Posted 30 September 2015 - 02:25 PM

Hi, Let's run this first.

3Al62Pm.pngMiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 StreamingFreedom

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Posted 30 September 2015 - 02:29 PM

I can't do this because I don't have another computer to download from, I guess I need to take it to a shop or use it as a frisby :)

#4 boopme

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Posted 30 September 2015 - 02:48 PM

For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.

OR

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.

If needed : type these one line at a time, press enter after each line. See if it works after each.


netsh interface ipv4 reset
netsh interface ipv6 reset
ipconfig /flushdns


WIN7.. Please Download this file, Click Me
Right-click on winsockfix.bat and click on Run as Administrator.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Eddie1944

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Posted 04 October 2015 - 10:32 AM

This is worth a try: open IE 9, Tools, Internet Options, Advanced, Reset..... 

 

Close IE9 then reboot the laptop. Try IE 9 again.



#6 StreamingFreedom

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Posted 04 October 2015 - 03:36 PM

I tried the unclicking the proxy, and third netsh, the first went ok but didn't help, the second said access denied though I'm running out as admin

#7 StreamingFreedom

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Posted 04 October 2015 - 03:53 PM

I tried resetting I.e.9 too but to no avail. I am going to have to find someone with some anti virus software because I have a feeling something is hijacking the browser

#8 boopme

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Posted 04 October 2015 - 06:09 PM

You can download these, except ESET, from another computer to a Flashdrive and run from there.

SXvL3ZF.pngTDSSKiller
  • Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
cvMlKv6.pngESET Online Scanner
  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.
>>>

51a46ae42d560-malwarebytes_anti_malware.Malwarebytes Anti-Malware
  • Download MalwareBytes Anti-Malware to your desktop.
  • Double-click mbam-setup-2.0.exe to start the installation of Malwarebytes Anti-Malware.
  • Follow the instructions on your screen to complete the installation. You can find the complete installation procedure here.
  • Click the Scan Now button, a threat scan will start automatically.
  • MalwareBytes Anti-Malware will now check for the latest updates. Click Update Now if new updates are available.
  • Your computer is now being scanned, please do not use your computer during the scan.
    • If no threats were found, click View detailed log.
      • Click Export and save the log as a .txt file on your Desktop or another location.
    • If the scan detected any threats, click Apply Actions.
      • To complete any actions taken you will be prompted to restart your computer...click on Yes.
      • After reboot, start Malwarebytes Anti-Malware again and click the History Tab at the top and select Application Logs.
      • Check the box next to Scan Log. Choose the most current scan and click View.
      • Click Export and save the log as a .txt file on your Desktop or another location.
  • Providing the MalwareBytes' Anti-Malware log file
    • Attach the log file you just saved to your next reply for further review.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 StreamingFreedom

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Posted 04 October 2015 - 07:39 PM

Thanks, in not sure who I can get to download them for me, I don't have any address to another computer right now, it's the pits! I'll have to call around, but I'm going to get these asap thanks :)

#10 rishitha

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Posted 06 October 2015 - 03:52 AM

It is easy to do if you have another system.



#11 StreamingFreedom

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Posted 06 October 2015 - 06:07 AM

I picked up a flash drive last night and sometimes going to help me out v tomorrow, do I'll let you know how it goes :)
*someones

#12 boopme

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Posted 06 October 2015 - 11:38 AM

Perhaps your Library.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 ssg978

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Posted 16 October 2015 - 02:45 PM

Hi,

 

I have a client and our problem with his computer is similar, but not exactly what the young lady has.

 

He's running an older Dell with Vista Home Pro. A few weeks ago, he called me as he had some malware and problems with Slim PC and PCMatic. I installed Malwarebytes and cleaned out over thirty pieces, mostly PUP's, but a couple of other threats. It seemed to be working OK.

He called me the other day that none of his browsers (IE9, Chrome, & Firefox) would open to any valid site. When I arrived I first checked my phone and I was receiving his wireless signal without a problem. Then, I ran MWB again and cleaned 49 pieces, 47 PUP's and 2 threats. I rebooted the machine. Checking the Network and Sharing, we had a good Internet signal. I went into CMD and sent pings to both yahoo.com and google.com and both returned with good replies.

Then I checked the Device Manager, and it showed that the 6TO4 Adapter and the Microsoft PCIe GBE Family Controller were both in malfunction mode. I disabled both, reset and they came up clear. Closing DM, I shut down the computer, disconnected the power and shut down and disconnected his gateway from its cable and power and Ethernet connection, waited just under 5 minutes and reconnected in the opposite order.

 

When I opened each browser, they worked fine, all hitting their set homepage. I shut them all down and re-opened them, and did the same again. They all functioned properly. Thinking I was finished, I left. I wasn't gone 5 minutes when he called me that he had the same problem. So I turned around and head back. When I got there, it was exactly as it was when I got there earlier. The device manager now showed the adapters were off again. I tried updating the drivers, but they searched forever. Tried the complete shutdown and restart, to no avail.

 

But one strange thing did occur. When I opened each browser, one at a time, if I allowed it to find its homepage on its own, it wouldn't. However, if I selected a bookmarked or favorite site (while it was still search for its set homepage) it jumped right to my selection. Again, this happened several times on each of the three browsers.

 

I'm not happy to say that I'm stumped on this one. I was going to backup MWB by using Hitman Pro, but he was reluctant to have to pay for the software and I'm not that sure that it would have made a major difference.

 

So, I'd be interested in hearing some of your advice and ideas! Thanks and have a great weekend.

SSG



#14 StreamingFreedom

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Posted 16 October 2015 - 03:17 PM

Well, I tried everything I could think of with mine and I hit dead ends every time. My husband also got the time to try out some ideas and nothing worked, I managed to get a flash drive and tried all sorts that you suggested and nothing worked and so in a last ditch attempt we just installed windows 7 on it and it works perfectly, now, but I had to start fresh. I am just happy that it is finally working considering I only paid $50 for it! 

 

Thank you so much for all your suggestions, though, you gave me some ideas to keep a hold of in future if anything similar should occur again :) 


Edited by StreamingFreedom, 16 October 2015 - 03:17 PM.


#15 boopme

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Posted 19 October 2015 - 03:03 PM

Well, I tried everything I could think of with mine and I hit dead ends every time. My husband also got the time to try out some ideas and nothing worked, I managed to get a flash drive and tried all sorts that you suggested and nothing worked and so in a last ditch attempt we just installed windows 7 on it and it works perfectly, now, but I had to start fresh. I am just happy that it is finally working considering I only paid $50 for it! 
 
Thank you so much for all your suggestions, though, you gave me some ideas to keep a hold of in future if anything similar should occur again :)


Your welcome and am gad at last you are good to go. You shoul run all the tools above once a month. You can skip the TDSS killer.

Have a great day.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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