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Random BSODs in windows 8.1 and 10.


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#1 odieone

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Posted 30 September 2015 - 08:13 AM

Some months ago (when i was running windows 8.1) i started getting some random blue screens, usually while playing games. I should say that i've had this pc for some time and never had any problems, neither did i have with windows 8.1 after i originally installed it. This started around the time i installed GTA V, and some beta amd drivers that were supposed to run gta v better. I thought it was a driver problem and installed the latest stable version again after wiping the beta ones. However the blue screen kept happening, usually when playing games (have happened in GTA V, LoL, Hearthstone) but sometimes even when watching a youtube video, or a movie.

Initially i thought it was a software problem so i did a clean windows 8.1 install after i formatted all my drives. I installed all windows updates, and manually installed the graphics drivers just to be sure. After a bit of gaming, the blue screens were back.

This time i got a bit worried and thought it could be a RAM issue. I ran memtest for about 20 hours, and encountered no problems.

After searching around online and having found nothing, i ran driver verifier and found out that a razer synapse driver caused a blue screen. It didnt make a lot of sense since i had been using synapse a long time with no problems, but i uninstalled it anyway and used the legacy drivers from razer's site. For a while it seemed like the problems had stopped, but i had to leave for the summer so i didnt have a lot of time to test it thoroughly.

Fast forward to August 25, i get back home and upgrade to windows 10. For about a month everything goes smoothly, no blue screens, even after hours of LoL and GTA V. Until finally, 2 days ago while i was playing LoL i get the same blue screen i was getting in windows 8.1

I start the game again after the restart, and as soon as i logged in, the pc crashed again.
I did a windows 10 reset just to be sure again, but the blue screens keep happening.

I ran driver verifier again testing the razer drivers, but this time they seem to be working fine.

Here are my pc specs just in case:

Windows 10 x64
Intel i5 2500K
AMD Radeon HD6950 2gb
Gigabyte Z68X-UD3P-B3
Corsair Vengeance 2x4GB DDR3
OCZ VERTEX 3 Low Profile 120GB (this is the boot drive)
plus a couple of old HDDs i use for storage.

Before posting this i had another bsod while watching a youtube video, and have since removed one ram stick, leaving the pc with 4gb, just to be sure that its not a ram issue. Ι ran perfmon after that, so keep it in mind when you check the results. I will update if there is another crash but they happen a bit randomly so i cant be sure yet.

EDIT: just had another bsod so i swapped the sticks and am now waiting to see if it happens again. I guess if it does we can rule out ram problems completely.

I tried running Synsative FileCollection app but its stuck on Gathering Network Statistics for the past 20 minutes.
I attached 3 dumps i analyzed with Windbg along with the perfmon zip, i hope they are usefull. If not ill give synsative app another try.
One happened while i was playing gta v, the other 2 while browsing.
 

Attached Files


Edited by odieone, 30 September 2015 - 08:34 AM.


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#2 usasma

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Posted 01 October 2015 - 03:31 AM

Nice analysis, but we'll need the actual dump files so we can massage them a bit - and we'll need some other reports in order to make a detailed analysis.

Please do either of these:

- either let the Sysnative app run for longer or

- I'll need these 3 things:

 

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it. 

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

MSINFO32:  This one may take a while (like the Gathering Network Statistics thing).  Please let it run for a long while in the background.  You can use your computer while the report is running.
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.

 

With any stack overrun (the STOP 0x139 error) I strongly suggest running antivirus scans with an up to date scanner.

 

Your UEFI/BIOS dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Some things to try w/W10:

 

There's a couple of things to try:
1)  Run the following command in a Powershell window that's run as an Administrator in order to re-register the Windows Store apps:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
From this article:  http://www.thewindowsclub.com/re-register-windows-store-apps
Be sure that Edge is closed (in Task Manager).  Cortana will spit an error as it's still running - don't worry about that for now.

2)  Uninstall your antivirus, then use the removal tool for it (there's a list of most of them here:  http://www.carrona.org/avuninst.html ), then install a freshly downloaded, W10 compatible version.  Some A/V have difficulties with the upgrade, so removing them and then reinstalling them will help how they run.

3)  Download fresh copies of the latest, W10 compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

4)  Get ALL available Windows Updates

5)  Get ALL available, W10 compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

6)  Get ALL available, W10 compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

If this doesn't fix things, then post back so we can discuss the following options:
- continuing to attempt to fix this copy of the OS
- Reset of the OS (considering both the "Keep My Files" and the "Remove Everything" options)
- revert to the previous OS
- revert to the previous OS with another attempt at installing W10 (I don't recommend this)
- clean install of the previous OS
- clean install of the previous OS, then update to W10
- W10 clean install

 

 

While waiting for a reply, then please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 odieone

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Posted 01 October 2015 - 05:47 AM

alright i tried synsative again and this time it worked so here is the zip.

I should note that so far i havent had a bsod with only this ram dimm on. It could be a coincidence though since i havent had the time to test it more. Will update with results.

Attached Files



#4 usasma

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Posted 03 October 2015 - 02:09 PM

Sorry for the delay.  In addition to the normal life problems, I spent yesterday evening in the Emergency Room and have spent today lying in bed hopped up on pain killers.  :(

Please excuse any fuzziness in my postings - in addition to my normal "old man" condition, the drugs may make me a bit fuzzier than usual.  Thankis for your patience!

 

Your UEFI/BIOS (version F7) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

You have 3 hard drives.  What is the make/model/wattage and age of your Power Supply?

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

 

FYI - This looks like a hardware/compatibility/low-level driver problem.  Many things can cause this, so I'd suggest trying the different steps I suggested for W10 in my first post.

Good luck!

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Wed Sep 30 09:27:51.282 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\093015-10859-01.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16463.amd64fre.th1.150819-1946
System Uptime:[B]0 days 1:04:42.950[/B]
Probably caused by :[B]svchost.exe[/B]
BugCheck [B]EF, {ffffe0008027c4c0, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000EF]CRITICAL_PROCESS_DIED (ef)[/url]
Arguments:
Arg1: ffffe0008027c4c0, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF_23706b80
FAILURE_BUCKET_ID: [B]0xEF_23706b80_IMAGE_svchost.exe[/B]
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: [B]3310[/B]
  BIOS Version                  F7
  BIOS Release Date             10/12/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z68X-UD3P-B3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 30 07:11:52.446 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\093015-10546-01.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16463.amd64fre.th1.150819-1946
System Uptime:[B]0 days 10:52:34.113[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!SeAccessCheckWithHint+263 )[/B]
BugCheck [B]3B, {c0000005, fffff80048324433, ffffd00021b26e10, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80048324433, Address of the instruction which caused the bugcheck
Arg3: ffffd00021b26e10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  FlashPlayerPlu
FAILURE_BUCKET_ID: [B]0x3B_nt!SeAccessCheckWithHint[/B]
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: [B]3310[/B]
  BIOS Version                  F7
  BIOS Release Date             10/12/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z68X-UD3P-B3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 29 20:18:34.846 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\093015-10796-01.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16463.amd64fre.th1.150819-1946
System Uptime:[B]0 days 3:31:28.513[/B]
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )[/B]
BugCheck [B]139, {3, ffffd00020e63780, ffffd00020e636d8, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd00020e63780, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd00020e636d8, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x139_3_nt!KiFastFailDispatch[/B]
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: [B]3310[/B]
  BIOS Version                  F7
  BIOS Release Date             10/12/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z68X-UD3P-B3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 29 16:05:11.894 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092915-11656-01.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16463.amd64fre.th1.150819-1946
System Uptime:[B]0 days 5:40:53.562[/B]
*** WARNING: Unable to verify timestamp for win32kbase.sys
*** ERROR: Module load completed but symbols could not be loaded for win32kbase.sys
Probably caused by :[B]dxgmms1.sys ( dxgmms1!VidMmInterface+24aea )[/B]
BugCheck [B]50, {ffffc0015a12b5a0, 0, fffff800ba4e07ba, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments:
Arg1: ffffc0015a12b5a0, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800ba4e07ba, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  GTA5.exe
FAILURE_BUCKET_ID: [B]AV_dxgmms1!VidMmInterface[/B]
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: [B]3310[/B]
  BIOS Version                  F7
  BIOS Release Date             10/12/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z68X-UD3P-B3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Wed Sep 30 09:27:51.282 2015 (UTC - 4:00)**************************
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
amdkmpfd.sys                Mon Oct 27 19:26:38 2014 (544ED4AE)
LcUvcUpper.sys              Mon Jan 26 19:15:56 2015 (54C6D8BC)
dtlitescsibus.sys           Thu Mar 26 22:05:54 2015 (5514BB02)
rt640x64.sys                Wed Apr  1 10:34:31 2015 (551C01F7)
rzpnk.sys                   Thu May 28 15:22:11 2015 (55676AE3)
rzpmgrk.sys                 Thu Jun 11 22:57:21 2015 (557A4A91)
RTKVHD64.sys                Tue Jun 16 06:55:05 2015 (55800089)
AtihdWT6.sys                Tue Jul  7 21:28:10 2015 (559C7CAA)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
atikmpag.sys                Mon Aug  3 21:42:28 2015 (55C01884)
atikmdag.sys                Mon Aug  3 23:28:52 2015 (55C03174)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
rzvkeyboard.sys             Tue Aug 11 07:14:04 2015 (55C9D8FC)
rzvmouse.sys                Tue Aug 11 07:14:09 2015 (55C9D901)
rzdaendpt.sys               Tue Aug 11 07:14:11 2015 (55C9D903)
rzp1endpt.sys               Tue Aug 11 07:14:14 2015 (55C9D906)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 29 16:05:11.894 2015 (UTC - 4:00)**************************
AtihdWT6.sys                Mon May 25 21:21:51 2015 (5563CAAF)
atikmpag.sys                Mon Aug  3 15:32:54 2015 (55BFC1E6)
atikmdag.sys                Mon Aug  3 15:57:16 2015 (55BFC79C)
[/font]
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=LcUvcUpper.sys
http://www.carrona.org/drivers/driver.php?id=dtlitescsibus.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzvkeyboard.sys
http://www.carrona.org/drivers/driver.php?id=rzvmouse.sys
http://www.carrona.org/drivers/driver.php?id=rzdaendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzp1endpt.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 odieone

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Posted 04 October 2015 - 12:10 PM

thanks for the help mate, and sorry to hear about the health issues, hope you're doing ok.

My psu is a Hiper Type R Mk-II 680W. Ive had it for about 6-7 years.

Im pretty sure Daemon Tools isnt the culprit here because i installed it after the bsods started, but since its problematic ill remove it anyway.

So far, running with only one ram dimm for the past 3 days, ive had zero blue screens. Could be a coincidence but im starting to believe that memtest might have not picked up on the problem. I'll do the rest of the stuff you pointed out and will report with updates, if any.

Thanks a lot for the help!



#6 usasma

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Posted 04 October 2015 - 08:12 PM

Computers are dynamic systems, and as such they'll act differently with each thing that changes - even if you aren't aware of the changes.

While DaemonTools may not be to blame, it's likely not helping things.

But even if it's not the problem - removing it won't hurt anything, and you can always reinstall it later on.

 

Memtest has been known to miss problems that another program (Prime95) will pickup.

Try running Prime95's Blend test:  http://www.carrona.org/prime95.html

 

Having the one DIMM tested for days is only part of the test.  If we presume that that DIMM is OK, then you'll have to test that same DIMM in each of the slots (to ensure that the slots are OK also)

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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