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Bluescreen issue (Win 7 64 bit)


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#1 MarcelF

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Posted 29 September 2015 - 03:03 PM

Dear forum,

Since yesterday I've had various bluescreens. Running GTA V for the first time triggered it, but I doubt it's the cause. After the first two bluescreens I tried re-installing my graphics card driver, which failed and gave another bluescreen. After that I was getting bluescreens even when trying to start up or try to run system restore, but running the laptop in the last known working configuration made that I could access system restore, which I did. When I tried to set the system to a previous restore point, I received an error. Since the bluescreens, Chrome (the browser I usually use) doesn't seem to work anymore, but luckily Firefox still does.

Various error messages during the bluescreens (one per bluescreen):
IRQL_NOT_LESS_OR_EQUAL
DRIVER_CORRUPTED_MMPOOL
CACHE_MANAGER
SYSTEM_LICENSE_VIOLATION
I don't recall the message I received the first two bluescreens and probably some others, but hopefully those can be retreived from the files I attached.

My computer is:
- a for year old laptop, an Asus X5QS to be precise;
- running Windows 7 Home Premium, 64 bit, which came pre-installed but has been re-installed various times;
- with 4 Intel Core i7-2630QM 2.00 Ghz processors (but 8 logical processors);
- and an NVIDIA GT 555 M (and Intel HD Graphics 3000) graphics card.

Unfortunately, when I run command prompt (in admin mode) and try to create a perfmon report, I receive the following error message:

An error occured while attempting to generate the report. The wait for the report generation tool to finish has timed out.

Thanks in advance for any help.

 

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#2 MarcelF

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Posted 30 September 2015 - 06:00 AM

Update: since this morning, the bluescreens have returned. Trying to start Windows using the last known working configuration doesn't do the trick anymore and I can't access system restore without getting bluescreens, so I don't know how to bypass it now.



#3 usasma

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Posted 30 September 2015 - 04:55 PM

Most often random BSOD errors are a symptom of a hardware/compatibility issue.
Please start with these free hardware diagnostics as you are able (the first few are bootable):  http://www.carrona.org/hwdiag.html

 

There are no recent memory dumps in the uploaded reports.  The most recent one was from May

I'm running these, but please remember that they may not be relevant to the problem that you're currently experiencing

If you're using a cleanup utility such as CCleaner, please stop while we're troubleshooting.

 

Only 265 Windows Updates installed.  Most systems with SP1 have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

These devices are disabled in Device Manager:

 

Bluetooth Module    USB\VID_13D3&PID_3304\6&253E83B8&0&1    This device is disabled.
TAP-Win32 Adapter V9 (Tunngle)    ROOT\NET\0000    This device is disabled.

If you wish to keep them, please enable them and update their drivers.  Then disable them again

If you don't want to keep them, please uninstall their software/drivers and physically remove any associated device from the system

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html


There don't appear to be any records of recent BSOD's

Have you been able to read what the BSOD screen says?

Here's a link on what to look for:  http://www.carrona.org/bsodimg.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 usasma

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Posted 30 September 2015 - 04:56 PM

PS - the older memory dumps blame your wireless drivers.

Try:

- download a fresh set of the latest wireless drivers for your system

- uninstall the current wireless drivers

- install the freshly downloaded drivers

- monitor for further BSOD's

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 MarcelF

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Posted 30 September 2015 - 05:20 PM

Most often random BSOD errors are a symptom of a hardware/compatibility issue.
Please start with these free hardware diagnostics as you are able (the first few are bootable):  http://www.carrona.org/hwdiag.html

 

There are no recent memory dumps in the uploaded reports.  The most recent one was from May

I'm running these, but please remember that they may not be relevant to the problem that you're currently experiencing

If you're using a cleanup utility such as CCleaner, please stop while we're troubleshooting.

 

Only 265 Windows Updates installed.  Most systems with SP1 have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

These devices are disabled in Device Manager:

 

Bluetooth Module    USB\VID_13D3&PID_3304\6&253E83B8&0&1    This device is disabled.
TAP-Win32 Adapter V9 (Tunngle)    ROOT\NET\0000    This device is disabled.

If you wish to keep them, please enable them and update their drivers.  Then disable them again

If you don't want to keep them, please uninstall their software/drivers and physically remove any associated device from the system

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html


There don't appear to be any records of recent BSOD's

Have you been able to read what the BSOD screen says?

Here's a link on what to look for:  http://www.carrona.org/bsodimg.html

Thank you very much for your response.

Like I said, I have trouble starting my computer at all right now (can't get past the bluescreens again; I can spend multiple minutes in the F8-menu, but as soon as i select an option and Windows tries to boot with that option, I will get a bluescreen), so I might have some trouble doing the things you described.

I know those network and sharing adapters are disabled; I disable the Bluetooth adapter unless i use Bluetooth to transfer files between my laptop and my smartphone and disable the Tunngle adapter unless I use it to play games via Tunngle. I will enable them and try to update their drivers when if I can, but if it's relevant, i deliberately disabled them.

I think it might be possible I'm missing some of the Windows updates because I tried to roll back my system using system restore to a few weeks back. Although I received errors after it tried to set the system back, it might have removed updates that were installed after the restore point date. 

As for the bluescreens themselves, I couldn't capture about half of them in time with my camera, but I uploaded the pictures I do have as attachments with this post.

Do you have any tips how to get past the bluescreens (so I can update my system, remove Daemon tools and its file, and enable and update the two adapters)?

Thanks in advance for any future responses and the help so far.

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#6 MarcelF

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Posted 30 September 2015 - 05:27 PM

PS - the older memory dumps blame your wireless drivers.

Try:

- download a fresh set of the latest wireless drivers for your system

- uninstall the current wireless drivers

- install the freshly downloaded drivers

- monitor for further BSOD's

 

Good luck!

I own a Maxxter USB wifi adapter and had trouble running it when I wanted to download the game triggering the crash through Steam, so I selected another driver to run it and it worked. I might have had it plugged in with the first two bluescreens, but definitely not with the later ones. Could this be relevant and if so, what can I do best? Uninstall it in device manager?
Thanks in advance.



#7 MarcelF

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Posted 01 October 2015 - 04:39 AM

More bluescreens, sometimes when I try to start the computer, sometimes when I try to start "System Restore" from the "Repair Your Computer" option from the F8 menu.

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When I start the Windows Memory Diagnostics Tool , it says hardware problems are being detected and the results will be displayed after I log on, but unfortunately the first test pass gets stuck on 34% (and the overall test on 17%).

Attached File  2015-10-01 11.02.55.jpg   94.68KB   0 downloads



#8 usasma

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Posted 01 October 2015 - 04:55 AM

The very last screen shot shows hardware problems.  As this occurs while running the WIndows Memory Diagnostic, it's most likely bad memory.

You can try this free diagnostic to be sure:  http://www.carrona.org/memdiag.html

It's a bootable test, so you can run it even though you can't get into Windows.

 

If it's the memory, there are steps to check which stick(s) is/are bad - and also there's tests to see if the slots on the board are bad.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 MarcelF

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Posted 01 October 2015 - 05:49 AM

The very last screen shot shows hardware problems.  As this occurs while running the WIndows Memory Diagnostic, it's most likely bad memory.

You can try this free diagnostic to be sure:  http://www.carrona.org/memdiag.html

It's a bootable test, so you can run it even though you can't get into Windows.

 

If it's the memory, there are steps to check which stick(s) is/are bad - and also there's tests to see if the slots on the board are bad.

Good luck!


Thanks again for the help so far. I used the memtest installer for USB (and made sure I ticked the "format" checkbox), but I don't know how to make sure to boot it. Unfortunately none of the boot screens in the tutorial videos I watched look similar to mine. Could you help me step by step with what I should do? I just can't figure out what to do next and I'm too afraid to mess something up.

This is how the boot tab from my laptop looks like:

Attached File  2015-10-01 12.43.40.jpg   59.16KB   0 downloads

 



#10 usasma

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Posted 02 October 2015 - 05:23 AM

There should be an option in the UEFI to enable Legacy/CSM support.

That must be enabled in order to boot from this USB drive

 

Also, if you use this one: http://www.memtest86.com/

It supports UEFI - so you should be able to reset your UEFI to it's normal settings and be able to boot from it.

 

Good luck!

 

Oh, and another option is to run Prime95's Blend test.  More info here:  http://www.carrona.org/prime95.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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