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WiFi drops out after a few minutes


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#1 Eddie7

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Posted 29 September 2015 - 02:17 PM

Here's my laptop: http://www.bestbuy.com/site/hp-envy-x360-2-in-1-15-6-touch-screen-laptop-intel-core-i7-8gb-memory-1tb-hard-drive-natural-silver/4221702.p?id=1219708600904&skuId=4221702
 
I've been having problems with this laptop. Anyways, the WiFi keeps dropping out. The WiFi doesn't say that it is turned off but it just doesn't work. It shows that I am still connected but sometimes it has a yellow caution sign that says that there's no internet connection. All I have to do it to turn the WiFi off and then on, on my laptop. Then it works. This happens every 10 minutes or so. What is wrong my laptop? I know that it is not the router's problem because I'm at school and everyone else does not have this problem.
 
Here's what I think of it. Is Windows 10 just really glitchy? This laptop came with Windows 10. Could it be a program that I'm running that causes this problem? The programs I run all the time when this happens is ESET Smart Security, Malwarebytes, Dropbox, and Firefox (all at their latest versions). Please help? Thanks.

Edited by Queen-Evie, 29 September 2015 - 02:58 PM.
moved from Windows 10 to Networking


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#2 CaveDweller2

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Posted 30 September 2015 - 07:07 AM

First thing I always do is in device manager, right click on the wireless card listed in Network devices, click Uninstall and click OK, then reboot the PC. When it comes back up see if that fixed it.


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#3 Eddie7

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Posted 30 September 2015 - 09:14 AM

First thing I always do is in device manager, right click on the wireless card listed in Network devices, click Uninstall and click OK, then reboot the PC. When it comes back up see if that fixed it.

 

Lol, I'm not sure if I should completely uninstall it.

 

I'm going to replace some parts of my laptop sooner or later so I think I'll just do that. Thanks though! :)



#4 Queen-Evie

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Posted 30 September 2015 - 10:02 AM

It might be worth a try to uninstall it.

Windows will see it as new hardware and install the generic Windows drivers when you reboot.

You will need to wait until Windows tells you they are been installed and the device is ready for use.

#5 CaveDweller2

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Posted 30 September 2015 - 02:46 PM

If you do just what I said and nothing else, all it will do is refresh the driver install. It doesn't actually uninstall anything. But it's up to you, good luck =)


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#6 Eddie7

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Posted 01 October 2015 - 07:59 PM

Okay, I just reformated my whole computer today. It should be better now.



#7 CaveDweller2

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Posted 02 October 2015 - 11:48 AM

hmmm....won't do a driver refresh but is OK with complete format. Perfect.


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Associate in Applied Science - Network Systems Management - Trident Technical College





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