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Infected computer help


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5 replies to this topic

#1 shoot259

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Posted 29 September 2015 - 11:52 AM

Hey guys, you guys have been awesome at helping me.. so I thought I'd reccommended you to my friend, she has been having issues on her computer and found out she has viruses of some sort..
I am wondering what we should do
Her computer is a Lenovo with windows 10

Edited by shoot259, 29 September 2015 - 11:53 AM.


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#2 Machiavelli

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Posted 29 September 2015 - 12:16 PM

Hey my friend, :)

Please download FRST (by Farbar) from the link below and save it to your Desktop.

Download Mirror #1

If you are unsure whether you have 32-Bit or 64-Bit Windows, see here
  • Disable all anti-virus and anti-malware software to prevent them inhibiting FRST in any way. If you are unsure how to do this, see THIS.
  • Double-click FRST.exe/FRST64.exe (depending on which version you downloaded) to run it. (if you have Windows Vista / Windows 7 / Windows 8: Please do a Right click on the FRST icon and select Run as Administrator)
  • When the disclaimer appears, click Yes.
  • Click Scan to start FRST.
  • When FRST finishes scanning, two logs, FRST.txt and Addition.txt will open.
  • Copy (Ctrl+C) and Paste (Ctrl+V) the contents of both of these logs into your next post please.

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#3 shoot259

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Posted 04 October 2015 - 11:37 AM

I apologize I didn't realize somebody had responded

#4 Machiavelli

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Posted 05 October 2015 - 08:43 AM

OK


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#5 shoot259

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Posted 07 October 2015 - 06:03 PM

:/ she's changed her mind she's just Gonna refresh her computer and delete everything

#6 Machiavelli

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Posted 09 October 2015 - 04:13 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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