Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Web Browser Issue


  • Please log in to reply
3 replies to this topic

#1 LJC88

LJC88

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:12:14 PM

Posted 29 September 2015 - 08:16 AM

Hello all,
 
I'm having an issue with my web browser. When I open chrome and search something in Google I get redirected to a, what looks like a fake Yahoo search page. I am unable to click on any links from my Google search without being redirected to "Yahoo" which also includes 5-8 pop up pages each time. Even if I click on a link from the Yahoo page, it keeps on redirecting me. This happens with every internet browser I use (Chrome, Mozilla…) I’ve attempted to removing them and reinstall, but still doesn’t fix the issue.
 
If someone could help me figure out the problem, or maybe redirect me to a similar issue in the forum, I would appreciate it!
 
Thank you all!

Edited by Queen-Evie, 29 September 2015 - 08:39 AM.
moved from Windows 7 to Am I Infected


BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,679 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:03:14 AM

Posted 29 September 2015 - 09:00 AM

Welcome to Bleeping Computer.

 

 
Please run TDSSKiller.
 
Please download TDSSKiller from here and save it to your Desktop.
 
The log for the TDSSKiller can be very long.  If you go to the bottom of the log to where you find Scan finished you will see the results of the scan.  If it shows Detected object count: 0 and Actual detected object count: 0, this means that nothing malicious was found and you will not need to post the log.
 
1.  Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
 
tdss1_zps90132559.png
 
2.  Check Loaded Modules, Verify Driver Digital Signature, and Detect TDLFS file system.
 
If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now.
 
tdsskillermultiple_zps472c18eb.png
 
3.  Click Start Scan and allow the scan process to run.
 
tdss4_zps6792a13c.png
 
4.  If threats are detected select Cure (if available) for all of them unless otherwise instructed.
 
***Do NOT select Delete!
 
Click on Continue.
 
================
 

Please run Malwarebytes AntiMalware
 
Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
malwarerun_zps9abd4ef1.png
 
4)  When the scan is complete the results will be displayed.  Click on Delete All.
 
malwarenew_zps34b58fdc.png
 
5)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the log in your topic.
 
================
 

Please run AdwCleaner
 
Please download AdwCleaner and install it.
 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.
 
================
 

Please do the following to clean your Extensions.
 
Internet Explorer
 
Press Alt+T and click Internet Options.
Open the General tab.
Change the home page and click OK.
Press Alt+T and click Manage Add-ons.
Click Toolbars and Extensions and remove unwanted extension.
Click Search Providers and set a new default search engine.
 
Google Chrome
 
Press Alt+F and point to Tools.
Click Extensions.
Remove unwanted extensions.
Click Settings.
Under On startup, select the last option and click Set pages.
Set a new startup page.
Under Search, click Manage search engines and click enter the URL of your new default search provider. Click Ok.
 
Mozilla Firefox
 
Press Alt+T and click Options.
Open the General tab and change the home page.
Click OK.
Press Ctrl+Shift+A and click Extensions.
Remove unwanted extensions.
Close the tab.
Click the search engine icon next to the search box and select a new search provider.
 
 
 
 
 
 
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 LJC88

LJC88
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:12:14 PM

Posted 29 September 2015 - 09:18 AM

Thank you dc3, I will get back to the post once I'm done with the steps. Might take a while, won't be able to access the computer for a few days.


Edited by LJC88, 29 September 2015 - 09:18 AM.


#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,679 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:03:14 AM

Posted 29 September 2015 - 09:22 AM

I should be around.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users